Rusnak/Pasadena Jaguar
Pasadena, CA
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82 Reviews of Rusnak/Pasadena Jaguar
They always go the extra mile! I bought my Jaguar from Rusnak and have had it serviced there for the past three years. Yesterday was the third annual service and there was one glit I bought my Jaguar from Rusnak and have had it serviced there for the past three years. Yesterday was the third annual service and there was one glitch when I left. I turned around and drove back and everybody dropped what they were doing to fix the problem in about 10 minutes! Thanks to Eden Esparza, the BEST service consultant in the city, and her team of technicians. I wouldn't take my car anywhere else! More
Best experience ever! Igor Babnic, what a gentleman our sales consultant was, honest and upfront, all the interaction was pleasant and the process enjoyable. Definitely, t Igor Babnic, what a gentleman our sales consultant was, honest and upfront, all the interaction was pleasant and the process enjoyable. Definitely, the smoothest transaction we ever had. Thank you Igor for helping us getting to ride the new XE, a wonderful, fresh looking car. We are very satisfied with the whole experience and no doubt we would recommend you as the best Jaguar dealer in the Los Angeles area. More
Another Hit Just made my third new car purchase from Rusnak Jaguar and the process gets easier and easier. Even though there are dealerships in closer proximity Just made my third new car purchase from Rusnak Jaguar and the process gets easier and easier. Even though there are dealerships in closer proximity to my home, I continue to return to Rusnak Pasadena because of the long term, consistent and exemplary service I receive from Eden Esparza. She always has my back and helps in a multitude of ways. More
Quality service Eden always takes care of us, she is knowledgeable and personable. Our experience with this dealership is always pleasant, can't say enough good thin Eden always takes care of us, she is knowledgeable and personable. Our experience with this dealership is always pleasant, can't say enough good things about Eden and the team there. More
Jaguar XE, Great Experience, Great Car With the help of Brandon Dame, I just recently had a wonderful experience getting into a new XE. Brandon and I exchanged emails for about a week. He With the help of Brandon Dame, I just recently had a wonderful experience getting into a new XE. Brandon and I exchanged emails for about a week. He was responsive, professional and actually took the time to locate a model with the exterior/interior color(s) I was looking for. After a test drive, I was ready to come to terms and Brandon made the process not only fast and easy, but was quite pleasant and they worked with me on my desired price/payments (as it should be when getting a new car). I took in a few days later for some tinting and sealants and that process was seamless as well. Overall, I am very pleased with Brandon and the whole Rusnak Jaguar team and would recommend them if you're in the market for a Jaguar in the LA area. More
Great Service "BUT" I've been coming to Jaguar for 15 years, first I had Matt as a service writer then Eden. Both deserve an A+ . Eden A++. However I'm extremely disappo I've been coming to Jaguar for 15 years, first I had Matt as a service writer then Eden. Both deserve an A+ . Eden A++. However I'm extremely disappointed that Jaguar is not backing the quality of their fine interiors. Case in point I purchase this 5th jaguar from Valencia Lexus and purchased ,for $3,500 , the full warranty. I have the 2011 XF super charge and I love it however, the fine leather dash board is pealing up from the stitching at the base of the front window. I filed a complaint with Jaguar case # 8000400523 with a Audrey which she took about 1 day and told me that Jaguar won't back their faulty product. Obviously it is happening quite a bit due to other complaints on line. So why would Jaguar not repair my vehicle?? Audrey , in a round about way, blamed me for maybe using a product on the leather which caused this, what a joke. HELP More
Great place to get a jaguar I just purchased my fifth jaguar. I purchased the last three at Rusnak. I love the service and people there. While it does get busy in service, they d I just purchased my fifth jaguar. I purchased the last three at Rusnak. I love the service and people there. While it does get busy in service, they do a very good job. Tony in service is great, I go in just to get it detailed since my jaguar doesn't service very often. Mike in sales is dedicated and Todd is a gem. More
Service Maintenance Eden and Mig have taken care of servicing my Jaguar for the past 7 years and have done an excellent job. Eden is my service advisor and Mig is my tech Eden and Mig have taken care of servicing my Jaguar for the past 7 years and have done an excellent job. Eden is my service advisor and Mig is my technician. They are both very professional and knowledgeable. They go over and above to ensure my car is in top condition. For example, they let me know what I can expect in upcoming visits that require attention. Eden also takes the time to explain what is wrong with the car in detail. Last, but not least, they inform me of what needs to be taken care of immediately and what can wait until the next service interval. I truly appreciate their customer service. More
Great Sales & Service Departmets I purchased my Jaguar from Rusnak last year. I was very happy with the sales team. Thank you Todd & Sam. The service team has also gone out of the I purchased my Jaguar from Rusnak last year. I was very happy with the sales team. Thank you Todd & Sam. The service team has also gone out of there way to fulfill all of my service needs. Thank you Eden & Ralph from the service department. More
Service Maintenance Eden Esparza has taken care of ALL my Jaguar needs for years! wouldn't have it any other way. Always friendly,professional, knowledgeable & honest. Al Eden Esparza has taken care of ALL my Jaguar needs for years! wouldn't have it any other way. Always friendly,professional, knowledgeable & honest. Always an excellent experience! Thanks Eden! More