Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusnak Volvo Cars
Pasadena, CA
1,377 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location.
Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives.
Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,377 reviews
February 20, 2026
Salesman Patrick was great but the business office continued to delay and almost try to ruin the deal. Paid cash but they won't release paperwork even though past the 5 day hold window. They are not w continued to delay and almost try to ruin the deal. Paid cash but they won't release paperwork even though past the 5 day hold window. They are not willing to work in the best interest of the buyers. Wouldn't recommend. New update, we received the car with a damaged headlight sprayer and luckily found the painted cover that fell off. Rusnak won't cover it because it's not under warranty or factory defect. Its a $150 part they won't reimburse. Also, just found out we have to remove some panels and parts to replace this so now will have to cover the labor (2-3 hours) for this repair. Horrible service and the business office doesn't care about its customers. More
by Ryan
Employees Worked With
Other Employees :
Business office who wouldn't call us back
February 16, 2026
This dealership delivered a best-in-class buying experience. The entire process was handled remotely, which fit perfectly with my busy schedule, and they sourced my exact model immediately while ano experience. The entire process was handled remotely, which fit perfectly with my busy schedule, and they sourced my exact model immediately while another location quoted a multi-week wait. By the time I arrived, financing was already finalized, and I completed the test drive, vehicle walkthrough, and paperwork in about two hours. Post-sale service was equally impressive. Window tinting and ceramic coating were completed within the week, and Uber transportation was arranged while my car was being serviced. Highly recommend Volvo Pasadena. Adamika Rachell made the purchase seamless, Joshua Villalobos did a fantastic job walking us through the vehicle tech and app setup, and Ronnie in Finance closed everything quickly and professionally. The team is welcoming, efficient, and genuinely customer-focused. More
by marlie723
January 13, 2026
Very responsive and helpful customer service! Highly knowledgable about the product and willing to spend time to answer my questions. Highly knowledgable about the product and willing to spend time to answer my questions. More
by Hshiverick
Employees Worked With
December 29, 2025
Friendly and accommodating people they explain very well how the car functions in layman’s term. how the car functions in layman’s term. More
by fresnaida.schmalix
December 02, 2025
Hi! Naeem always cares for his customers, responds on time and very approachable and nice S Naeem always cares for his customers, responds on time and very approachable and nice S More
by S90
November 29, 2025
There is a reason that Rusnak is a staple in Pasadena. Working with their sales team, especially Regina, was a pleasure. I got the Volvo I wanted at a reasonable price. It was a wonderful experience. Working with their sales team, especially Regina, was a pleasure. I got the Volvo I wanted at a reasonable price. It was a wonderful experience. More
by dameterrimiller
Employees Worked With
November 18, 2025
I was so happy to work with Jimmy! He is awesome — not pushy at all, very helpful, professional, and kind. We communicated by email before I came in, and the car was ready for me to te He is awesome — not pushy at all, very helpful, professional, and kind. We communicated by email before I came in, and the car was ready for me to test-drive as soon as I arrived. This is my second vehicle from this dealership, and everyone is always amazing — including Doug, the Manager, and Christine in Finance. I will definitely continue to come back! I absolutely love my new Volvo XC60, especially the Denim Blue color! Thank you, Jimmy, for making me feel like family! More
by Sandra
November 13, 2025
From the initial phone call to the sale of my Volvo, the service was top notch! Everyone was knowledgeable and friendly and welcoming. Would recommend everyone come here for all your Volvo needs. service was top notch! Everyone was knowledgeable and friendly and welcoming. Would recommend everyone come here for all your Volvo needs. More
by Dpan444
October 03, 2025
Great customer service. No hard sales push. Very nice people. Actually enjoyed the car buying process. I love my Volvo so far. No hard sales push. Very nice people. Actually enjoyed the car buying process. I love my Volvo so far. More
by heytraceykavanagh
