Rusnak Volvo Cars

Great service Service was great. People there were friendly. Car returned on a timely manner. I Just wish they provide rentals for convenience like they do at P Service was great. People there were friendly. Car returned on a timely manner. I Just wish they provide rentals for convenience like they do at Pasadena Rusnak. More

A Tale of Two CitiesPoor customer service, good car service! Quite unhelpful when I first called with a ‘check engine’ light (bad news in most cars). Service desk would not pick up; front desk was unhelpful and Quite unhelpful when I first called with a ‘check engine’ light (bad news in most cars). Service desk would not pick up; front desk was unhelpful and lacked urgency; scheduled appointment for five days later with no insight into how serious a problem this might be. However, when I arrived at the appointment, my service manager was great and while process including replacing a sensor and completing tire rotation and scheduled maintenance was completed in 2 hours while I worked in a comfortable room with good WiFi. More

Friendly Very Friendly and answered all my questions/concerns. Explained future needed repairs and gave me an estimate in terms of mileage so that I could get Very Friendly and answered all my questions/concerns. Explained future needed repairs and gave me an estimate in terms of mileage so that I could get an idea on when to ck for replacements. More

It was a pleasant experience. It was a pleasant experience, The salesmen Mr. Siha was professional and knowledgeable about the vehicle I test drove. He willingly, took time to exp It was a pleasant experience, The salesmen Mr. Siha was professional and knowledgeable about the vehicle I test drove. He willingly, took time to explain the various features the Volvo S90 offers. More

70K service and A/c service Everything was done well and A/C works great now! I was even comped for a rental car for one day which was very convenient. Everything was done well and A/C works great now! I was even comped for a rental car for one day which was very convenient. More

Wonderful folks The entire staff at Rusnak is always courteous, attentive, and helpful. It is service like this that retains our business and always keeps us coming b The entire staff at Rusnak is always courteous, attentive, and helpful. It is service like this that retains our business and always keeps us coming back. More

Almost Perfect I wish I could say everything was perfect but I would not be honest. There is no reason to panic - this is a good spot to get your VOLVO serviced b I wish I could say everything was perfect but I would not be honest. There is no reason to panic - this is a good spot to get your VOLVO serviced but... a. Why isn't the car clean when I pick it up? b. Why - when I asked the service rep to help me with the license plates, and he said "yes" - did I arrive to see my license plates were not touched. Its the little things that make you great... this place is good... but needs to manage the little things. More

Great service except without waiting long time Your dealer doesn’t have loaners car service except Uber or shuttle service. It is very inconvenient especially I have take a day off and wait for the Your dealer doesn’t have loaners car service except Uber or shuttle service. It is very inconvenient especially I have take a day off and wait for the service to be done. I got there 7:30am, I don’t finish until 10:15. I have to hurry up to catch up my another appointment at 10:30am. Everything else is good. Job is well done. Rep was there to answer any questions. Just wish faster service or have a loaner car. Thank you for listening. More

Truly exceptional! Anthony Marino goes above and beyond. I believe he genuinely cares about his customers. I've only had BMWs before, and became very disappointed by t Anthony Marino goes above and beyond. I believe he genuinely cares about his customers. I've only had BMWs before, and became very disappointed by the lack of personal attention/quality of care when I needed my car serviced. Rusnak Volvo Pasadena is like a boutique service center. I tell everyone how impressed I am with my XC90 and the incredible service at Pasadena Rusnak Volvo. More

Exceptional service . . . as always! I'm a teacher and one of the phrases we like to use is "above and beyond." We encourage students to not just do what is asked but to "go above and bey I'm a teacher and one of the phrases we like to use is "above and beyond." We encourage students to not just do what is asked but to "go above and beyond." I have been working with Na'eem for a few years now, and he consistently goes above and beyond. Whether it's quickly arranging a rental car for me if he needs to keep my car longer than anticipated or driving me home himself if the courtesy car has already left and I need to be home to meet my kids after school, Na'eem takes care of it every time with a smile. This particular service appointment was a "biggie," and I was not only out-of-town while it was happening, but I was wondering if it was time to think about a trade-in or put the money back into the car. Na'eem really walked me through it and helped me feel I had made the right decision. This is my first Volvo, and I bought it because I wanted to drive "the safest car" when I moved out to California and was going to be learning new routes and settling in my family. I have three boys, and things can get pretty crazy in the backseat . . . and now the passenger seat. And now Oh My Lord! They are about to learn how to drive. I feel confident that my car is now in tip-top-shape to tackle that adventure :) Na'eem even caught the bulb light at the last minute which was flicking on and off when I was driving it but never seemed to show up when the mechanic was looking at it. He got it speedily replaced, and I was on my way to pick up the kids. Thank you, Na'eem. When the time comes to replace my car, I'll be back in the showroom for some test drives! A shout-out also to Jorge (I think I got the name right) who fixes my Bluetooth for me when it gets and out whack (or when I just can't remember how to pair it) and drives me home and shares his "posole" recipes. Wait . . . one more shout out. Sue. She is always pleasant and helpful, and I enjoy driving up to see her in the Service Area every time. More