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Rusnak Volvo Cars
Pasadena, CA
1,405 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,405 Reviews of Rusnak Volvo Cars
February 12, 2019
No power, no brakes in the middle of the freeway I brought my Volvo xc60 in because it had shut off while i was driving it 3 times in two days. After keeping it for 5 days Rusnak Volvo service found I brought my Volvo xc60 in because it had shut off while i was driving it 3 times in two days. After keeping it for 5 days Rusnak Volvo service found nothing wrong with it and told me they tested it and could find nothing wrong with it and to come pick it up. They assured me the car was safe to drive. I reluctantly picked up the car but felt reassured by what they told me- nothing is wrong. I took the car and drove to work and as I was driving down the 134 west, 4 lanes from the shoulder, the car shut off and would not turn back on. No brakes, no power steering, no flashers, nothing. Luckily i made it to the shoulder safely. I called my service contact Anthony and left him a voicemail. He called back and apologized and said to bring the car back. He called back a few minutes later and asked me if there was gas in the car. As if that was the reason the car shut off? Not that there was an ongoing issue they couldn't figure out. And yes there was gas in the car. After waiting for AAA for two hours with a CHP officer on the shoulder i finally had the car back to Rusnak. After 5 minutes they figured out what was wrong with the car. ACTUALLY my tow truck driver figured out what was wrong. They wanted to fix the broken connection they somehow didnt discover during the 5 days they had my car and send me on my way again. I refused and said i wanted the car tested further and to give me a loaner. They obliged. There is absolutely no understanding on their end on how dangerous this situation could have become. I specifically bought my car at Rusnak because it is a female owned business and i thought service would be different. I believe i was treated so flippantly because they perceived me to be an easy customer who would go along with whatever i was told. More
by xx
Verified CustomerEmployees Worked With
Anthony Marino, Jose Gutierrez
February 12, 2019
EXCEPTIONAL Was very satisfied with the service visit for XC60. Mario was super friendly, very competent, and entirely professional. Would highly recommend since Was very satisfied with the service visit for XC60. Mario was super friendly, very competent, and entirely professional. Would highly recommend since he makes my visit easy. More
by JLMDHWE
Employees Worked With
Mario Eshak
February 12, 2019
Fast and Courteous service Anthony gave us a run down on any services we needed, had our issue taken car of promptly and we received a call for early pick up! Anthony gave us a run down on any services we needed, had our issue taken car of promptly and we received a call for early pick up! More
by CANDLELIGHT42
Employees Worked With
Anthony Marino, Verletta Massey
February 12, 2019
Exceptional service Was very satisfied with service visit for S60. Naeem was super friendly, very competent, and entirely professional. Would highly recommend since he Was very satisfied with service visit for S60. Naeem was super friendly, very competent, and entirely professional. Would highly recommend since he made my visit easy. More
by REILLYPAS
Employees Worked With
Na'eem Adams
February 11, 2019
Chris Harrison is the best! Kept getting the notices that our lease was going to be up soon. Since our experience with Chris on that lease almost 3 years ago was so great, we of Kept getting the notices that our lease was going to be up soon. Since our experience with Chris on that lease almost 3 years ago was so great, we of course wanted to work with him again. My husband texted him (yes, texted) on a Friday morning and he had a new car and paperwork all ready for us by 10:00 am Saturday! Totally didn't expect for him to find us the perfect car so quickly! More
by Happy RETURNING Customer
Employees Worked With
Christopher Harrison
February 11, 2019
Service was fantastic. Great turn around time. Na'eem communicated the additional services that were needed on my car in a timely fashion! Thank you! was fantastic. Great turn around time. Na'eem communicated the additional services that were needed on my car in a timely fashion! Thank you! More
by Nicole Rees
Employees Worked With
Na'eem Adams
February 11, 2019
Quick and easy transaction Chris set everything up so that I was in and out in 40 minutes. I went from thinking about buying a car to buying a car in 24 hrs. Chris set everything up so that I was in and out in 40 minutes. I went from thinking about buying a car to buying a car in 24 hrs. More
by J22284
Employees Worked With
Christopher Harrison
February 11, 2019
Anthony Marino is great Thanks again for the great service. It took a minute to warm up but after he w VERY HELPFUL and very accommodating. Will definitely recommend to frie Thanks again for the great service. It took a minute to warm up but after he w VERY HELPFUL and very accommodating. Will definitely recommend to friend. More
by TEODYWOLF
Employees Worked With
Anthony Marino
February 11, 2019
Expert service Service was completed to my satisfaction. Na’eem answered my concerns pertaining to the vehicle problems during our initial meeting and also during a Service was completed to my satisfaction. Na’eem answered my concerns pertaining to the vehicle problems during our initial meeting and also during a phone call a day later. Before I left, Jamie your Product Specialist helped me with additional information on garage door conection and Apple Play. She is well informed and knows her subject very well. More
by SJNJCJ
Employees Worked With
Jamie. Product Specialist , Na'eem Adams
February 09, 2019
Service with Anthony is always great Anthony is always super helpful and does whatever he can to make the service appointment as painless as possible. This time he knew my car would not b Anthony is always super helpful and does whatever he can to make the service appointment as painless as possible. This time he knew my car would not be fine in time for me to pick my son up from school, so he found me a courtesy car to drive for the day while my car was being serviced. He always goes above and beyond. More
by AVALDEZ33
Employees Worked With
Anthony Marino
