Rusnak Volvo Cars

Timely, cordial, efficient I needed an installation on my new car and I was seen on time in spite of the limitations of the coronovirus precautions. There was proper distancing. I needed an installation on my new car and I was seen on time in spite of the limitations of the coronovirus precautions. There was proper distancing. Everyone was cordial. The surroundings were very pleasant and I got a lot work done on my laptop. I couldn't ask for better service. More

Service advisor Anthony Marino was excellent. He went above and beyond to make sure that my concerns were addressed and the repairs were quickly completed. above and beyond to make sure that my concerns were addressed and the repairs were quickly completed. More

Long wait Employee was Anthony, not the ones pictured. I waited over 20 minutes for him to talk to me at the start. I was ignored during that time. After Employee was Anthony, not the ones pictured. I waited over 20 minutes for him to talk to me at the start. I was ignored during that time. After signing the paper when the car was done, I was told it was ready. Waited another 20 minutes, as they were apparently washing it, but no one initially told me this. More

lemons to lemonade Our appointment didn't start out well, as the person we had scheduled with didn't honor our appointment. After driving over half an hour for the appo Our appointment didn't start out well, as the person we had scheduled with didn't honor our appointment. After driving over half an hour for the appointment, I was unhappy. However, we decided to stay and work with Jimmy. This turned out to be for the best. Jimmy was polite and not pushy. He let us lead the pace of the appointment. Meena, the sales manager, got us a better finance rate than our credit union, saving us money. That was great. Ronnie the finance guy was quick and efficient. We were out the door in no time flat. Both my husband and I commented on how quickly and easily things went. We probably would have been out even more quickly, if we didn't have to wait for the final paperwork. All in all Jimmy, Meena, and Ronnie turn a lemon situation into lemonade. Can't wait to pick up my car on Friday. More

Naeem was fantastic,as always. The team was accommodating and very helpful - even given the current situation. My mask was in my car’s console, and one of the staff provided one to keep me compliant. Great s and very helpful - even given the current situation. My mask was in my car’s console, and one of the staff provided one to keep me compliant. Great service we’ve come to expect. More

All went as planned. Expect this review needing 25 word minimum. C’mon - please take 5 star rating as enough information or ppl might not fill these out anymore. minimum. C’mon - please take 5 star rating as enough information or ppl might not fill these out anymore. More

Anthony is the Best!!! Our car is at 110,000 miles and is having problems. Anthony swiftly handles the issues and makes sure we are happy with the outcome. It's never easy t Our car is at 110,000 miles and is having problems. Anthony swiftly handles the issues and makes sure we are happy with the outcome. It's never easy to be without a car, but he is so accommodating and thoughtful. We wouldn't take our vehicle to be serviced by anyone else. Thank you to Anthony! More

Excellent Service Thank you for making my service experience so easy and efficient. Na'eem is a pleasure to work with. He answered all of my questions immediately. T Thank you for making my service experience so easy and efficient. Na'eem is a pleasure to work with. He answered all of my questions immediately. Thank you! More

BEST EMPLOYEE EVER Na'eem rocks! He's always so helpful and welcoming. I keep going back to Pasadena because of him. Keep up the good work Na'eem! Na'eem rocks! He's always so helpful and welcoming. I keep going back to Pasadena because of him. Keep up the good work Na'eem! More

I've never had a more terrible experience purchasing a car. The first time purchasing at Rusnak Volvo. This was an all cash purchase no financing. This is my 3rd Volvo purchase in the last 4 years. The car was The first time purchasing at Rusnak Volvo. This was an all cash purchase no financing. This is my 3rd Volvo purchase in the last 4 years. The car was ordered and deposit paid 4-5 day before the car was expected. I was notified on June 4th the car had arrived. As I was out of town, I asked to get the car on Tues. June 10th. I was told I couldn't get the car that day because it was Patrick's (Sales Persons) day off. I was surprised he wouldn't come in to complete the sale. It was scheduled for Wed June 10 at 10:15am. I arrive 10 min. early and Patrick had not arrived. he arrived a few minutes late and informed me the car wasn't ready and need to be cleaned & detailed. I was told none of the paperwork was done even though all information had been provided 10 days before. I was then informed the Finance Mgr needed to do the paperwork and he wasn't in but was on his way. I found out later he had not been told about the appointment. He did finally show up at 11:00am. It took and additional 2 hours to do the paperwork including doing the contract 3 times because of mistakes. I did finally get the car, departing Rusnak Volvo at 1:45pm taking 3 1/2 hours to complete. More