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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
978 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 978 reviews
October 27, 2017
All Good Dan was great to work with no problems in the end the right vehicle showed up at a reasonable price and we bought it and that was it Dan was great to work with no problems in the end the right vehicle showed up at a reasonable price and we bought it and that was it More
by Kimbo
Employees Worked With
Dana Behm, Dan Powell
October 25, 2017
Love my Jeep! Wonderful experience leasing my new Jeep!! Sales staff was very attentive and wanted to make my lease possible. I will definitely go back for my next Wonderful experience leasing my new Jeep!! Sales staff was very attentive and wanted to make my lease possible. I will definitely go back for my next car. More
by Gracie
Employees Worked With
David Hildebrandt, Raymond Behm
October 23, 2017
New car purchase Jeremy was very good to work with. He made sure to review everything to make sure I was comfortable with the purchase. Outstanding customer service. Jeremy was very good to work with. He made sure to review everything to make sure I was comfortable with the purchase. Outstanding customer service. More
by Bill5678
Employees Worked With
Jeremy Yingling
October 20, 2017
Felt right at home Andy spent a lot of time answering every single question we had, and let us take as much time as we needed to sit in the vehicle, drive the vehicle, a Andy spent a lot of time answering every single question we had, and let us take as much time as we needed to sit in the vehicle, drive the vehicle, and just get a great feel for whether it would work for us. We couldn't have been more pleased with the customer service we received from everyone. We would definitely recommend speaking with Andy for your vehicle needs. He was extremely knowledgeable, friendly, and patient. More
by The truck of my dreams
Employees Worked With
Dana Behm, Andrew Hagen, SCOTT FALTER
October 17, 2017
Great salesman! Andy was helpful in finding me a car that I truly loved. He didn't push me to just buy the first car he showed me, he found what I liked and matched t Andy was helpful in finding me a car that I truly loved. He didn't push me to just buy the first car he showed me, he found what I liked and matched the car. He also always goes above and beyond to help even after he sells the car. I can call him any time with any issues and he finds a way to make it right. More
by Danipoo93
Employees Worked With
David Hildebrandt, Andrew Hagen
October 16, 2017
Amazing experience! I have not bought a car in 10 years so I had no idea what to expect but I was so thankful and amazed by the teamwork and exceptional customer service I have not bought a car in 10 years so I had no idea what to expect but I was so thankful and amazed by the teamwork and exceptional customer service Dan, Larry, Scott & David provided! They got me exactly what I wanted and needed plus way more than I could have imagined. It was a total team effort by their dealership to make sure that when I drove off the lot I felt comfortable and in love with my new car! After they helped me find the perfect car they worked to make sure I got a great deal, felt comfortable and understood all aspects of my new lease. Larry was so patient with me and my millions of questions. Larry, David and Scott answered every question I had and never made me feel rushed or like it was a stupid question. Dan sat down with me and we went through every feature and setting on my Jeep and helped me set it all up right there! All in all it was a great experience, I will be recommending them to everyone I know! Thanks again Larry, Dan, David and Scott for everything you did, you were all amazing and I absolutely LOVE my new car!! More
by Jade Kenworthy
Employees Worked With
David Hildebrandt, Dan Powell, SCOTT FALTER, LARRY SABEL
October 16, 2017
Used Car I was happy with the service I received from Dan and the folks at Russ Darrow in West Best. Dan was very nice and easy to work with. I was happy with the service I received from Dan and the folks at Russ Darrow in West Best. Dan was very nice and easy to work with. More
by SJW
Employees Worked With
Dana Behm, Dan Powell
October 15, 2017
Buying a car The sales people did a good job working with the lenders to reach the terms I needed and the payment limits I wanted. They werealso generous with the The sales people did a good job working with the lenders to reach the terms I needed and the payment limits I wanted. They werealso generous with the offer for my trade in. More
by Nomorescreennamesplease
Employees Worked With
Dana Behm, Raymond Behm
October 14, 2017
Quality service I would recommend this dealership because of the customer service. Everyone starting with the salesman Rick, to the sales manager and ending with the I would recommend this dealership because of the customer service. Everyone starting with the salesman Rick, to the sales manager and ending with the financing, everyone was knowledgable and helpful. They all worked hard to make sure my process was as smooth and painless as it could be. I am now driving my new jeep! More
by Stephen Oakes
Employees Worked With
Dana Behm, Rick Hodge
