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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
939 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 939 reviews
Verified Customer
May 31, 2026
Always great service when I come in. Even when I do have problems after I leave. Megan always works to get me back in to address issues and fix them. Even when I do have problems after I leave. Megan always works to get me back in to address issues and fix them. More
by trpet70
Employees Worked With
Megan
May 30, 2026
My oil change took an hour and 45 minutes No oil change should take that long. I got to my appointment at 9 AM and didn't leave the parking lot until 10:49 AM should take that long. I got to my appointment at 9 AM and didn't leave the parking lot until 10:49 AM More
by KASTNL00
Employees Worked With
Service department
May 29, 2026
It was just an oil change. I was brought in on time an it was don in 20 minutes. Alex also sent me a video of the undercarriage which was pretty cool. I was brought in on time an it was don in 20 minutes. Alex also sent me a video of the undercarriage which was pretty cool. More
by juliekopisch
Employees Worked With
Alex
May 24, 2026
Drake was very pleasant and not pushy. He found answers to our questions and gave us options. He found answers to our questions and gave us options. More
by JILLCHRISTINE52
May 23, 2026
Many disappointments along the journey to purchase. Not even close to feeling good about our interactions with Russ Darrow CJDR of West Bend. Not even close to feeling good about our interactions with Russ Darrow CJDR of West Bend. More
by GGHENS
May 20, 2026
Pleasant people. Could not find issue with car but went beyond and called us a few hours later and found the solution with our car pkay app Could not find issue with car but went beyond and called us a few hours later and found the solution with our car pkay app More
by RLDMARTINMANN
May 15, 2026
Good job thanks thanks service for working on my car thanks very much good job thanks thanks very much good job thanks More
by PHILLIPRAMIREZ339
May 15, 2026
Dealership was doing a $3500 push, pull or drag and they wouldn’t give me the $3500for trade. My trade in was actually a working vehicle. wouldn’t give me the $3500for trade. My trade in was actually a working vehicle. More
by CAUWELSTREVOR
