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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
929 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 929 reviews
May 13, 2026
Great and quick service. Alex a great customer service representative. Would still think vehicles should be clean on return to customer. Alex a great customer service representative. Would still think vehicles should be clean on return to customer. More
by chriswozni
Verified CustomerEmployees Worked With
Alex
May 13, 2026
Very friendly and quick service got the help I needed buying a great car in my price range buying a great car in my price range More
by TANYAMRAUCH
May 12, 2026
Fantastic service and facilities, was able to get me in ahead of schedule and out the door fast ahead of schedule and out the door fast More
by george.bichanich
Employees Worked With
May 10, 2026
Always great service, kind, and communicative. Each person I talked to was helpful with my questions and concerns. Each person I talked to was helpful with my questions and concerns. More
by Mertens0910
Employees Worked With
I’m blanking on her name but it was a lady at customer service desk
May 08, 2026
We haven't used the service center yet but the purchasing of our vehicle was good purchasing of our vehicle was good More
by LYNBUB
Employees Worked With
May 03, 2026
Quick easy check up. No car wash card though. They did not explain what they went over. No car wash card though. They did not explain what they went over. More
by rmdei10
Employees Worked With
May 02, 2026
I needed to buy a tire which was irreparable. I had a very busy few days coming up. It surprised me that your supplier couldn’t tell your dealership when they could deliver the tire. I had no ide I had a very busy few days coming up. It surprised me that your supplier couldn’t tell your dealership when they could deliver the tire. I had no idea how long I would be without a car. Again, this is a tire, not some obscure part for a vintage car. To me that’s not acceptable to not know how long I’ll be without a car because of a tire. Even if it was going to take a while at least I would know how to plan for it. Anyways, once the tire came in your folks in service did a terrific job I was in and out less than half an hour. More
by Karlnmi14
April 30, 2026
Sales person was new with knowledge gaps. Finance not transparent and seemingly dishonest/sketch. Currently trying to work on resolution with open items. Finance not transparent and seemingly dishonest/sketch. Currently trying to work on resolution with open items. More
by BECKYFEUCHT0614
