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Russ Darrow Collision Center Of Madison - Service Center

Madison, WI

4.3
110 Reviews

110 Reviews of Russ Darrow Collision Center Of Madison - Service Center

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May 04, 2025

It all went smoothly, but the video that they sent me afterward was technically poor quality, hard to hear what the technician was saying. More

by MDURUSS
Recommend Dealer
Yes
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May 04, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

May 03, 2025

Service was good, with one exception. My fuse box cover was off and wasn't discovered till I was home More

by merlotboss
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
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May 04, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Mauro Perez Jr. mauro.perez@russdarrow.com

May 02, 2025

The Service center told me 2 (two) times they would send me a video of the inspection that was completed for my needed service. I never received 1 (one). More

by BTWHALEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua
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May 02, 2025

I'm always treated by Joe or others with friendly and professional service. I love Russ Darrow on Odana!! More

by SUEGR60
Recommend Dealer
Yes
Employees Worked With
Jessica
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May 02, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

May 02, 2025

very fast and efficient. very fast and efficient. very nice staff to work with. i will return in the future. More

by IMAPRINTER
Recommend Dealer
Yes
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May 02, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

May 01, 2025

They were very kind and considerate to us as customers, the waiting room was beautiful. Fantastic customer service. More

by STEVENKRPAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maintenance department
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May 01, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mauro Perez Jr. mauro.perez@russdarrow.com

May 01, 2025

It was as plesant as ever. OK. The people were nice and the waiting room quiet. More

by Billwindels
Recommend Dealer
Yes
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May 02, 2025 -

Russ Darrow Collision Center Of Madison responded

It has been a pleasure serving you, Bill. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Collision Center Of Madison! Mauro Perez Jr. mauro.perez@russdarrow.com

April 30, 2025

My windshield is not repaired. My carpet has a hole in it, under the driver’s seat and there are spots on my seats that I cannot get out and they were not there before I brought m More

by mzjllee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor
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Apr 30, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jeff Meadows jeff.meadows@russdarrow.com

April 29, 2025

Very welcoming! Everyone was helpful & pleasant! I have nothing else to add except this is annoying me More

by Susan S
Recommend Dealer
Yes
Employees Worked With
Fredy R.
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Apr 29, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mauro Perez Jr. mauro.perez@russdarrow.com

April 29, 2025

I ended up needing more work on the car than expected which was unfortunate. But Joe was so nice and really good about keeping me updated and getting me a Lyft home. He has always been great to work with More

by Smashman140
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
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Apr 29, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mauro Perez Jr. mauro.perez@russdarrow.com

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