Russ Darrow Collision Center Of Madison - Service Center

Quick and reliable service! They are very attentive and flexible. Communication is great. Overall, I highly recommend. They are very attentive and flexible. Communication is great. Overall, I highly recommend. More

Staff listening to customer when the y have problems with they care they go beyond their service to give correct problem with customer care very caring understanding Joseph and his team A1 yes I wi with they care they go beyond their service to give correct problem with customer care very caring understanding Joseph and his team A1 yes I will and do recommend team Russ Darrow More

Left the car the day before and the following day received a message saying it was done. Picked it up and that was it.Good service and nice people received a message saying it was done. Picked it up and that was it.Good service and nice people More

Too many extra charges for services that aren’t made clear up front so you aren’t aware of them until after the service is completed clear up front so you aren’t aware of them until after the service is completed More

Keep up the service and nice area to relax in the waiting room with free popcorn. room with free popcorn. More

The communication was excellent. Cassidy was great to work with He seemed to care about my car Cassidy was great to work with He seemed to care about my car More

Good communication and helpful. I was confident that Cassidy would call me back when I had questions I was confident that Cassidy would call me back when I had questions More

Started right at time after I got there. I was there for a recall. Staff very friendly, courteous, and helpful. I was there for a recall. Staff very friendly, courteous, and helpful. More

Eric Pieper is a dedicated, reliable, hard-working, supportive, professional service manager. He knows what is the right thing to do & follows through to get it taken care of, no matter how long it tak supportive, professional service manager. He knows what is the right thing to do & follows through to get it taken care of, no matter how long it takes nor how many hoops have to be jumped through. He is always friendly & respectful in personal communication. More

Took my car in for a noise they had it three weeks picked up car and still same noise they replaced a part but definitely wasn’t the part that needed fix. They never drove the car to even know the noise nor up car and still same noise they replaced a part but definitely wasn’t the part that needed fix. They never drove the car to even know the noise nor double check with customer what they were hearing. A waste of time. Then I’m trying to get back in because car still isn’t fixed and I work two jobs so limited on time ask to come they tell me their tech that was working on my car is done before I can get there. They are telling me I need to stick to same tech for work. This is poor customer service definitely not convenient nor should a customer have to fit the schedule of a tech. I was referred there but I’m telling you I have no idea way because I definitely wouldn’t refer anyone to deal with this. Over a month later same noise same problem and they tell me I need to come in for same tech . I have to say this is crap customer service!!!!!! But don’t worry you guys definitely don’t have much to compete with there and your population is high so you get to be garbage. Then I just get I understand your frustration words are crap action please!!! Do something I don’t care about your words More