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Russ Darrow Collision Center Of Madison - Service Center

Madison, WI

4.3
110 Reviews

110 Reviews of Russ Darrow Collision Center Of Madison - Service Center

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March 30, 2025

I always love coming here to get my oil change done! Joe is my favorite person in the world and I can’t wait to come back again. He’s serviced my family cars for years and I’m so happy I get to work wit More

by NATALIE.STUDNICKA91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

March 30, 2025

Very respectful and made sure there wasn’t any other issues with the vehicle. Thank you! More

by Layla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Russ Darrow Collision Center Of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mauro Perez Jr. mauro.perez@russdarrow.com

March 29, 2025

We had friendly service and quick appointment time. The job was done quickly and correctly. More

by readyfamily5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mauro Perez Jr. mauro.perez@russdarrow.com

March 29, 2025

They greeted me n helped me even though I did not have a appointment. In n out fast. More

by Dinahfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mauro Perez Jr. mauro.perez@russdarrow.com

March 28, 2025

Professional, reliable, trustworthy, skilled, competitive prices. I have gotten my vehicle serviced here since 2008. More

by LINDAKEEGANWI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Mar 28, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

March 27, 2025

Had an appointment for an oil change. I was in and out in about an hour. More

by bcparke1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Russ Darrow Collision Center Of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mauro Perez Jr. mauro.perez@russdarrow.com

March 26, 2025

The technicians have done very good work for me over the years. I do like that they now text a video of the undercarriage prior to their work. More

by okeefenmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Vasquez, Jess Holm
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Mar 26, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

March 26, 2025

Wanted free oil change and breaks checked with package. 6hour and over $700 was shock!!! More

by Service and cost should have been better explained
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Russ Darrow Collision Center Of Madison responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mauro Perez Jr. mauro.perez@russdarrow.com

March 25, 2025

Great service guys. Very helpful with questions and concerns. Recommend them to other friends with Kia’s More

by MARJMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mauro Perez Jr. mauro.perez@russdarrow.com

March 25, 2025

Car sat on their lot for 10 days and they couldn't even do an estimate. I picked up the car and took it elsewhere. More

by Duanework53502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mauro Perez Jr. mauro.perez@russdarrow.com

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