Russ Darrow Collision Center Of Madison - Service Center

My whole experience with Russ Darrow has been a nightmare so far. I purchased a certified preowned 2024 Carnival with less than 15,000 miles and had it for 4 days before the check engine light came on. It so far. I purchased a certified preowned 2024 Carnival with less than 15,000 miles and had it for 4 days before the check engine light came on. It spent over 5 weeks in the shop and then when I picked it up I barely got out of the driveway and the light came back on! They then had it for 4 more days and assured me it was fixed. I had it for 24 hours and the check engine light is back on. Communication is sparse and does not come unless initiated by you. Lack of empathy. Overall just horrible experience. This is not what you expect when buying a newer vehicle with such low mileage. At this point I’ve lost all trust in them and am now stuck with a vehicle I don’t trust. Buy from literally anyone else!!!! I did call again and spoke with a nice lady that empathized with my situation and assured me I would hear from the GM tomorrow. Time will tell, but at this point I’m not holding my breath. More

Staff is friendly ,the wait time was adequate, and the technician’s video was kind of helpful. technician’s video was kind of helpful. More

Service was great! Atmosphere was clean and inviting. Workers were very engaging, look forward to coming back.. Atmosphere was clean and inviting. Workers were very engaging, look forward to coming back.. More

Helpful with finding a vehicle that was comfortable and fit my needs of what I was looking for! fit my needs of what I was looking for! More

Wonderful customer service! I also felt very welcomed, and they did a great job on my car's detail. I also felt very welcomed, and they did a great job on my car's detail. More

The service technician and customer representatives were nice and knowledgeable. Really appreciate their work and kindness. nice and knowledgeable. Really appreciate their work and kindness. More

Russ Darrow is pretty awesome! Their establishment is always clean and they have convenient amenities for waiting guests. They always get me in and out pretty quickly and I am neve Their establishment is always clean and they have convenient amenities for waiting guests. They always get me in and out pretty quickly and I am never left disappointed. They are very thorough, making sure you know exactly what’s going on with your vehicle and its services. I really loved the Video Service video they send you after completing your service. Immaculate. 10/10. Five stars! More

I am waiting for a piece and after weeks waiting I didn't hear about it hear about it More

Close to my work. Friendly staff. Good work. Always a pleasure to take my car there for servicing. Friendly staff. Good work. Always a pleasure to take my car there for servicing. More

Wonderful service especially liked video of needed repairs in the future .Moreover they service all makes and models repairs in the future .Moreover they service all makes and models More