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Russ Darrow Collision Center Of Waukesha

Waukesha, WI

Overview
Employees
Reviews
4.6
203 Reviews
Russ Darrow Collision Center of Waukesha is your trusted destination for expert auto body repair and restoration. From minor dents to major collision repairs, our certified technicians use state-of-the-art equipment to get your vehicle back on the road safely and looking like new. We work with all major insurance providers and service all makes and models with precision and care. Quality repairs, honest service—that’s the Darrow Difference.
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W226 S1700, WI-164

Waukesha, WI

53186

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Showing 203 reviews

October 22, 2025

Dealership is undergoing construction, but sales made best efforts to make me comfortable. Brody and Mike Z were great to work with and made the sale flow easily as well as walked me through all of the g More

by a.rude2105
Recommend Dealer
Yes
Employees Worked With
Justin Rupp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brody and Mike Z
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Oct 22, 2025 -

Russ Darrow Collision Center Of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Waukesha. We appreciate your business and hope to see you again soon! Justin Rupp justin.rupp@russdarrow.com

September 14, 2025

I bought a car from here and it was a great experience. Very nice people all around and understanding. Shoutout to Brandon More

by Jcoleseely
Recommend Dealer
Yes
Employees Worked With
Alyssa Mazur Hulbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Sep 14, 2025 -

Russ Darrow Collision Center Of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Rupp justin.rupp@russdarrow.com

August 28, 2025

Not telling me that I have to pay for a tow after my vehicle was towed is mad crazy! I spoke with a manager and still had to pay over $150 for a tow when had I been aware I could have used my insurance More

by Msbree37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Mazur Hulbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rupp
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Russ Darrow Collision Center Of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Justin Rupp justin.rupp@russdarrow.com

Aug 31, 2025 -

Russ Darrow Collision Center Of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Justin Rupp justin.rupp@russdarrow.com

August 24, 2025

Thank u so so much Chelsea for everything u did for me today I really appreciate it so much More

by monicaknight674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea huebner
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Aug 24, 2025 -

Russ Darrow Collision Center Of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Waukesha. Justin Rupp justin.rupp@russdarrow.com

July 15, 2025

Katie stehr . ..excellent service advise! A valuable asset to russ darrow!!! People person and knows her job!! More

by born_to_bead
Recommend Dealer
Yes
Employees Worked With
Katie stehr
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Jul 15, 2025 -

Russ Darrow Collision Center Of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Waukesha! Justin Rupp justin.rupp@russdarrow.com

May 12, 2025

Chelsea was great as she got us a great car and made the process enjoyable More

by Bellantonio0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Huebner
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May 13, 2025 -

Russ Darrow Collision Center Of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Rupp justin.rupp@russdarrow.com

January 16, 2025

Just purchased a new 2025 Kia Telluride from Russ Darrow in Waukesha WI. Marcus Kain the salesman was awesome to work with very helpful and answered my questions thoroughly, Other questions I had Gil the sa More

by Onellie2021
Recommend Dealer
Yes
Employees Worked With
Marcus. Gil. Nate. All rated at 5
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Jan 16, 2025 -

Russ Darrow Collision Center Of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Waukesha, we hope you enjoy your new Telluride! Justin Rupp justin.rupp@russdarrow.com

November 30, 2024

Great place to buy a car. Quick sales process. Great cars. Great service. Great prices. More

by Russ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chelsea Huebner
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April 26, 2024

Chelsea got us in a great vehicle the prices was quick and easy and he wa delightful More

by Christine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chelsea Huebner
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April 25, 2024

They helped me and my wife get into a much needed vehicle after ours was totaled out More

by Forest42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chelsea Huebner
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