Russ Darrow Direct

No hassle Just drove to Appleton service center, scheduled a service, got my vehicle in 40 mins. While driving back home, the car was very smooth. All Minor iss Just drove to Appleton service center, scheduled a service, got my vehicle in 40 mins. While driving back home, the car was very smooth. All Minor issues were taken care. More

Front tire alignment I brought it in the Russ Darrow in Appleton after purchasing it from the Wauwatosa location and noticed on my way home that the steering wheel was not I brought it in the Russ Darrow in Appleton after purchasing it from the Wauwatosa location and noticed on my way home that the steering wheel was not centered so I went to the Appleton Russ Darrow dealership and they took great care of me and fast. Service did a wonderful job Thanks!! More

Customer Focused I've worked in the contact center business for 24+ years. In my centers, it's vital the front line agents provide customer care beyond expectations, I've worked in the contact center business for 24+ years. In my centers, it's vital the front line agents provide customer care beyond expectations, even when faced with 'difficult' customers. How we treat and react to customer concerns and the results we deliver makes the difference in our bottom line. I'm very particular on this aspect, always aware of those helping me when I'm the customer. The service, communication, and overall end result was smooth and as painless I could expect. I'm very impressed and highly recommend Russ Darrow. My current vehicle was not purchased from Russ Darrow nor of a make Russ Darrow sells, but I will make them my first stop when I buy my next car and my daughter's car. More

Great experience. Karen, Guy, and Mark did a nice job in helping us purchase our vehicle. Very comfortable and no pressure sale. Mark was very knowledgeable of our vehi Karen, Guy, and Mark did a nice job in helping us purchase our vehicle. Very comfortable and no pressure sale. Mark was very knowledgeable of our vehicle. Thanks Mark. More

Dodge Caravan Bill was willing to work with our bank on finaning as well as trade in on our existing vehicle. Gafa made the purchasing process fast and easy and ans Bill was willing to work with our bank on finaning as well as trade in on our existing vehicle. Gafa made the purchasing process fast and easy and answered all of our questions in a professional and courteous manner. We will definitely recommend Russ Darrow Direct to our friends and family! More

Enjoyable Gafa was great, very knowledgeable and courteous. I will ask for him at my next purchase. Cal, Dan and Heather were very helpful also. Excellent bu Gafa was great, very knowledgeable and courteous. I will ask for him at my next purchase. Cal, Dan and Heather were very helpful also. Excellent buying experience, I made a mistake by purchasing the Platinum Service Plan. After thinking about the plan, I do not keep the vehicle long enough or drive enough miles. More

Always curtious and friendly folks. I have some free oil changes with purchase of car. Redeemed today and was treated like any paying customer. Always friendly folks when I visit. I have some free oil changes with purchase of car. Redeemed today and was treated like any paying customer. Always friendly folks when I visit. More

Easy to deal with Was in the market for an SUV to trade-in my Civic for. Test-drove several different options. Gafa had to arrange a different one transferred to Applet Was in the market for an SUV to trade-in my Civic for. Test-drove several different options. Gafa had to arrange a different one transferred to Appleton for me to drive and purchase. More

Respectable and Transparent Car Dealer I would definitely recommend family and friends to check out Russ Darrow Direct the next time they are in the market for a used vehicle. Our salesman, I would definitely recommend family and friends to check out Russ Darrow Direct the next time they are in the market for a used vehicle. Our salesman, Gafa, was very respectful to me and was not the stereotypical “pushy” type of car salesman you find at many other dealerships. Gafa was also knowledgeable in his trade and the products he represented. The gentleman who handled the finance part of our experience, Guy, was very informative and walked through the entire process to make sure we understood every part of our investment process and reduce any potential “surprises” that may come up down the road. All in all, our experience was great and will continue to do business with them again. More

Great people, friendly service I take my vehicle in for service and I'm not treated like some dumb woman who doesn't know what she's talking about. They are always respectful and ve I take my vehicle in for service and I'm not treated like some dumb woman who doesn't know what she's talking about. They are always respectful and very helpful. They don't try to get me to do more than needs to be done and I like that. More