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Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.5
448 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 448 reviews

July 13, 2026

Mike's was excellent! They exceed our expectations for used cars. We were looking for a very specific car and although we couldn't make a deal this time, would highly rec More

by PEGGYBIGPAWS
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton Jarvey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Grayson Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Christenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2026 -

Russ Darrow Direct responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

July 10, 2026

They worked with me every step of the on a complicated repair. Would use them again with a 2nd thought More

by TAXMAN0666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Crutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2026 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

July 09, 2026

he was really good with explaining things about the car I was buying and a really nice man to talk to More

by AVAVYSE796
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Huth
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Jul 10, 2026 -

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

July 08, 2026

Fast great service complete Throughout the whole time they had my van they were in contact showing me what was going on in videos More

by kaufert84
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Jul 08, 2026 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

Jul 08, 2026 -

kaufert84 responded

I have to take back a star. Since my oil change 1 day ago now my engine light went on and I called the lady who answered was quite rude, I do not want to pay for a test of $200 when there was no light on and now a day after the oil change it is. So why should I be charged.

July 07, 2026

Miles was extremely knowledgeable about the car and explained the features in understandable language. He gives used car salesmen a good name, Jill and Don More

by Jilliannekd
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Christenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Thiel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2026 -

Russ Darrow Direct responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham mike.meacham@russdarrow.com

July 01, 2026

He made the process very smooth, great communication and easy to work with Pleasant and very thorough More

by Mlwildenberg
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Jul 01, 2026 -

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

Jul 03, 2026 -

Russ Darrow Direct responded

Thank you for the kind words

June 26, 2026

Not good. Was never detailed on the inside. I was lead to believe it was. More

by donsteffen1966
Recommend Dealer
No
Employees Worked With
Grayson Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grayson Wilson
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Jul 02, 2026 -

Russ Darrow Direct responded

Thank you, Don, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Meacham mike.meacham@russdarrow.com

June 25, 2026

Awesome as always thank you very happy with this vehicle as was the Rogue great service and Miles was a great help More

by SHERIGLOCKE1
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myles
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Jun 25, 2026 -

Russ Darrow Direct responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

June 23, 2026

Isaiah is friendly, knowledgeable, and they had my oil change done a lot quicker than expected! More

by REKLIMENT
Recommend Dealer
Yes
Employees Worked With
Isaiah
Report | Print
Jun 23, 2026 -

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

June 23, 2026

Great and thorough Thank you I'm done with this survey now Done thank you Na More

by 600HOUSE
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Huth
Report | Print
Jun 23, 2026 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

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