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Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.4
404 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 404 reviews

April 23, 2026

The staff at the dealership is both welcoming and professional. The atmosphere is comfortable and accommodating. As someone who works remotely, it was nice to see that there is WiFi available so that More

by fardwallen
Recommend Dealer
Yes
Employees Worked With
Elisha to schedule my appoint and Isaiah did my oil change
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Apr 24, 2026 -

Russ Darrow Direct responded

It’s wonderful to hear that our team created a welcoming environment and that you felt at home during your visit. We’re pleased the WiFi helped you keep up with work and that your Mitsubishi Outlander service was completed so quickly. Thank you for trusting us with your vehicle. Mike Meacham mike.meacham@russdarrow.com

April 23, 2026

I went in for an oil change and in the video he explained everything. He also told me how much life I had left on brakes and air filter. He was clear and concise and thorough. More

by CHERRIEPIE1022
Recommend Dealer
Yes
Employees Worked With
Carter
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Apr 23, 2026 -

Russ Darrow Direct responded

We’re grateful you noted the detailed service video and the updates on brake and air filter life. It’s rewarding to know our clear and thorough approach made the oil change process easy to understand. Thanks for trusting us with your Nissan Rogue. Mike Meacham mike.meacham@russdarrow.com

April 17, 2026

Very professional, I love the video tour of my trucks inspection. People are easy to work with. More

by welhousep
Recommend Dealer
Yes
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Apr 17, 2026 -

Russ Darrow Direct responded

It’s great to know our professionalism and the video walkthrough brought clarity to your Ram’s inspection. We’re pleased our team was easy to work with and appreciate your 5-star review. Mike Meacham mike.meacham@russdarrow.com

April 14, 2026

Snakes and xxxx! They hid things in the signing and were not forward with it. More

by JONELEAY7230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Meacham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Macy
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2026 -

Russ Darrow Direct responded

Matthew Thuecks, We are very transparent in our process, and all documentation is clearly presented at the time of signing. Nothing is hidden—everything is available for review, and it is the customer’s responsibility to read and understand what they are agreeing to. At 50+ years old, it is reasonable to expect that you take responsibility for your own decisions rather than placing blame elsewhere after the fact. We stand by our process and the way we conduct business. If you chose not to review the documents thoroughly before signing, that does not equate to a lack of transparency on our part.

April 05, 2026

I’m happy with my purchase and over all experience with buying through Russ Darrow for the third time consecutively. There were a couple things that did bother me. A courtesy message to let me know finance More

by MIGUELJIMENEZ16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Macy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2026 -

Russ Darrow Direct responded

Thanks for your feedback on your recent visit to Russ Darrow Direct. It's great to hear that we were able to assist you and that you had such a positive experience. Mike Meacham mike.meacham@russdarrow.com

March 31, 2026

They are very friendly and professional. No more word No more words The service was fast and professional, they don't show any signs of racism like other places, they treat me fairly and wel More

by Sillahkawsu7
Recommend Dealer
Yes
Employees Worked With
Was nice
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Mar 31, 2026 -

Russ Darrow Direct responded

Thank you for recognizing our team’s friendly and professional service on your Kia Sorento. We’re glad the visit was swift and that you felt treated with fairness. We look forward to helping you with your next service. Mike Meacham mike.meacham@russdarrow.com

March 29, 2026

Mark made the process very streamlined. He was very knowledgeable about the vehicles and the process More

by EMILY.FURMAN000
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Huth
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Mar 29, 2026 -

Russ Darrow Direct responded

Thank you for highlighting how Mark guided you through buying your Kia Seltos. We’re thrilled his expertise made the experience smooth and clear. Enjoy your Seltos and please reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

March 28, 2026

It was a good experience we had no issues with anything The work was done in a timely manner More

by BJDOMAIN2002
Recommend Dealer
Yes
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Mar 28, 2026 -

Russ Darrow Direct responded

We’re happy to hear the service on your Chrysler Pacifica went smoothly and was completed quickly. Thank you for sharing your experience. We look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

March 20, 2026

Love the video along with explanation of everything Brag to everyone I know about this kind of service. The Gold Standard I call it More

by Richarddebruin5144
Recommend Dealer
Yes
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Mar 20, 2026 -

Russ Darrow Direct responded

It’s great to know the video walkthrough and detailed explanations hit the mark during your Hyundai service. Hearing that you view it as the gold standard and are sharing your experience means a lot. Please feel free to reach out if there’s anything more we can do for you. Mike Meacham mike.meacham@russdarrow.com

March 12, 2026

Very well organized and very polite They quoted me a price and got the service done early. More

by JWEIS1971
Recommend Dealer
Yes
Employees Worked With
Service desk
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Mar 13, 2026 -

Russ Darrow Direct responded

It’s great to know our team provided an organized and polite experience when servicing your Chevrolet Equinox. We’re pleased the quoted price met your expectations and that we completed the work ahead of schedule. Thank you for the 5-star rating and for choosing us for your service needs. Mike Meacham mike.meacham@russdarrow.com

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