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Russ Darrow Direct
Neenah, WI
293 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 293 reviews
January 15, 2018
Service. Great service. In and out at a reasonable time. Checked over vehicle for addition items. Price was very reasonable and I even got a car wash. Would de Great service. In and out at a reasonable time. Checked over vehicle for addition items. Price was very reasonable and I even got a car wash. Would definitely go back for future repairs 👍👍 More
by Tony V. B/S.
Employees Worked With
Eric Pieper
January 13, 2018
Friendly staff The staff was very welcoming and friendly. I was able to get in for an oil change right away. I would recommend going here for a service! The staff was very welcoming and friendly. I was able to get in for an oil change right away. I would recommend going here for a service! More
by Kayla1222
Employees Worked With
Body Shop
January 12, 2018
Very please with workmanship and friendliness. I could not be more pleased with my experience. Everyone was very friendly and anxious to be helpful. The workmanship on the repair was perfect. I I could not be more pleased with my experience. Everyone was very friendly and anxious to be helpful. The workmanship on the repair was perfect. I would not hesitate to recommend Russ Darrow to anyone I know. More
by pleased customer
Employees Worked With
Body Shop
January 05, 2018
Awesome service as usual, Always great service with very knowledgeable techs,,service writers are always on top of things and always keep you informed of what's going on. Always great service with very knowledgeable techs,,service writers are always on top of things and always keep you informed of what's going on. More
by Mark1959
Employees Worked With
Cassidy Fancher, Eric Pieper, Sheila Welch
January 05, 2018
Tahoe Gafa was very helpful! He worked very hard to get me the best deal possible, was very friendly and responded very quickly to any email or questions I Gafa was very helpful! He worked very hard to get me the best deal possible, was very friendly and responded very quickly to any email or questions I had! More
by Singer6477
Employees Worked With
Gafa Temirov, Andrew Jorgensen
December 30, 2017
It was a very relaxing experience. Brent Weinberg was great It was a very relaxing experience. Everyone was very friendly. Very happy with the choices in cars. Very efficient in doing the paper work. Thank you. It was a very relaxing experience. Everyone was very friendly. Very happy with the choices in cars. Very efficient in doing the paper work. Thank you. More
by Naebert
Employees Worked With
Rob Ibe, Brent Weinberger
December 29, 2017
Great customer focused quality. Great price honest and easy Friendly non pushy salesman.Told him what we wanted.He made it work so it worked for us as well as dealership.We will without a doubt be back. Friendly non pushy salesman.Told him what we wanted.He made it work so it worked for us as well as dealership.We will without a doubt be back. More
by Greengiant2
December 28, 2017
Great help + recommendations This was my first purchase of a vehicle. I don't have much of a credit history, so John recommended me to Evergreen CU and I got a loan. This car is s This was my first purchase of a vehicle. I don't have much of a credit history, so John recommended me to Evergreen CU and I got a loan. This car is so much fun to drive :) More
by allenjblodgett
Employees Worked With
John Huettl, Andrew Jorgensen
December 28, 2017
Mark Huth was very helpful on finding the right car for me. The experience I have had the last two times buying a vehicle through Russ Darrow, and the help from Mark Huth has been great both times! The experience I have had the last two times buying a vehicle through Russ Darrow, and the help from Mark Huth has been great both times! More
by Lewisc44
Employees Worked With
December 27, 2017
They lie High pressure sales tactics for extended warranty and extended service contract. They damaged my car during an oil change and then lied about “cameras High pressure sales tactics for extended warranty and extended service contract. They damaged my car during an oil change and then lied about “cameras” that will show they did not. More
by Hate Darrow
