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Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.5
450 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 450 reviews

June 23, 2026

Isaiah is friendly, knowledgeable, and they had my oil change done a lot quicker than expected! More

by REKLIMENT
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Jun 23, 2026 -

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

June 23, 2026

Great and thorough Thank you I'm done with this survey now Done thank you Na More

by 600HOUSE
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Huth
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Jun 23, 2026 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

June 22, 2026

So easy to work with, has always helped with every need and goes above and beyond everytime!! More

by geemonster1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Crutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2026 -

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

June 21, 2026

No pressure sales. Easy to get the deal done. The total team was very helpful. More

by RUSSOM11
Recommend Dealer
Yes
Employees Worked With
Christopher Siam
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Jun 21, 2026 -

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

June 19, 2026

She was empathic to my circumstances and was clear with the products and prices of what you offered and what works best for me More

by ETAMAYO1006
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Jun 20, 2026 -

Russ Darrow Direct responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham mike.meacham@russdarrow.com

June 17, 2026

reliable & excellent customer care Great values of honesty, responsibility and professionalism. Very grateful Respectful to the customers More

by DENNISBELEN328
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Jun 18, 2026 -

Russ Darrow Direct responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mike Meacham mike.meacham@russdarrow.com

June 17, 2026

When I purchased my car, I was promised 3 free oil changes. When I had my oil changed yesterday, they charged me $11 for a service fee which covered the cost of their gloves, bolts, etc. I have neve More

by FUGATE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Crutcher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I cannot rate anyone I did not meet. I wouldn't know their names.
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Jun 18, 2026 -

Russ Darrow Direct responded

Thank you for your feedback. I would like to clarify that your oil change was, in fact, provided at 100% no charge, as promised at the time of purchase. The charges on your invoice were for additional services that you chose to have performed during your visit, specifically a tire rotation and a fuel system cleaning. Those services are separate from the complimentary oil change program and are not included as part of the free oil change offer. We certainly understand the importance of knowing exactly what you are being charged for, and we want to assure you that there was no charge for the oil change itself. The charges were solely related to the additional maintenance services performed on your vehicle at your request. We appreciate your business and the opportunity to clarify this misunderstanding.

June 09, 2026

It was wonderful, but I missed the snack at the waiting area IT WAS fine More

by ksnow.kitty02
Recommend Dealer
Yes
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Jun 09, 2026 -

Russ Darrow Direct responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Direct are glad to have you as a customer. Mike Meacham mike.meacham@russdarrow.com

June 08, 2026

They were really friendly and took great care of me. I would use them again for my repairs. More

by davidmattheisen
Recommend Dealer
Yes
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Jun 08, 2026 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

June 05, 2026

Communication is excellent, video is nice, fast service. Really appreciate the video they send as they're working on the car. More

by ASCHWEITZER1
Recommend Dealer
Yes
Employees Worked With
Isaiah
Report | Print
Jun 06, 2026 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

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