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Russ Darrow Direct
Neenah, WI
284 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 284 reviews
November 05, 2017
Purchasing a vehicle from Russ Darrow I had a great experience with John. He was very knowledgeable and helpful. The whole Russ Darrow team made purchasing a vehicle very easy. I would rec I had a great experience with John. He was very knowledgeable and helpful. The whole Russ Darrow team made purchasing a vehicle very easy. I would recommend Russ Darrow to all my friends and family. More
by Knew2
Employees Worked With
John Huettl
November 04, 2017
Great service Sheila The service is great but checking in you will meet Sheila if you are lucky. She is super friendly and helps you get the best deal for your buck! :) The service is great but checking in you will meet Sheila if you are lucky. She is super friendly and helps you get the best deal for your buck! :) More
by Dan13
Employees Worked With
Sheila Welch
November 03, 2017
Easy and Knowledgeable Great experience. Friendly and know what's up with cars. Didn't feel pressured. Very easygoing experience. Mark was above and beyond. Will go back. Great experience. Friendly and know what's up with cars. Didn't feel pressured. Very easygoing experience. Mark was above and beyond. Will go back. More
by Jnelson
Employees Worked With
November 03, 2017
Car is great, but getting the car was frustrating I love the car don’t get me wrong, but after spending 5 hours at the dealer, having promises fall through, my experience at this point is just disappo I love the car don’t get me wrong, but after spending 5 hours at the dealer, having promises fall through, my experience at this point is just disappointed. I had one request that prevented me from looking at a different vehicle and that was to have my front rotors cut or replaced, I was promised if they make that happen then will I buy the car? so I agreed since I did like the car, but after sitting for 4 hours and having everything approved they hit me with sorry we cannot cut them, but we can get you a deal which will overall cost more than if I buy aftermarket and install them myself anyways so I regret not looking at the other vehicle I had in mind, minor venting but overall lesson is people in sales may want to help but in the end they aren’t your friend they just have a job to do so don’t let them fool you with smiles More
by FoolMeOnce...
Employees Worked With
Cal Hanagan
November 03, 2017
Always friendly and great service When I came here looking at cars I was in pressed with the customer service and end d up purchasing my vehicle here and the service department has bee When I came here looking at cars I was in pressed with the customer service and end d up purchasing my vehicle here and the service department has been excellent every time I have returned for routine maintenance!! More
by Nboyd
Employees Worked With
Cal Hanagan, Eric Pieper, Brandon Wheaton
November 03, 2017
awesome experience I would highly recommend Russ Darrow body shop to everyone I know that needs repair. My car looks fabulous after the repair. Tony and Crystalyn were s I would highly recommend Russ Darrow body shop to everyone I know that needs repair. My car looks fabulous after the repair. Tony and Crystalyn were so helpful and answered all of my many questions. I have had several repairs and each time was completely satisfied. They and their staff are awesome and do fantastic work. More
by vicky warning
Employees Worked With
Crystalyn Pawlisz
November 03, 2017
Operator Error Had issues with blue tooth. Though extremely busy, the gentleman took his time explaining and , most importantly, did not make me feel stupid for not Had issues with blue tooth. Though extremely busy, the gentleman took his time explaining and , most importantly, did not make me feel stupid for not knowing how to operate. More
by Tgibson
Employees Worked With
Didn't cath his name.
November 03, 2017
Friendly people & reasonable prices. Eric remembers me which every time. We need a lot of service on our car and he doesn’t rush me to get it done. We do it when we can afford it unless i Eric remembers me which every time. We need a lot of service on our car and he doesn’t rush me to get it done. We do it when we can afford it unless it is a safety issue. Prices seem comparable to other places. More
by TAPCEO
Employees Worked With
Eric Pieper
November 02, 2017
Car repair I’m a very satisfied customer I have been here previous and would definitely recommend this place nice and friendly people/staff good and fast repair I’m a very satisfied customer I have been here previous and would definitely recommend this place nice and friendly people/staff good and fast repair More
by Cruze123
Employees Worked With
George Paul Jr, Brandon Wheaton, Crystalyn Pawlisz
November 01, 2017
Quick, painless and pleasant! My previous car was totaled out and I was in a major bind not knowing how long this process would take and fearing I could be without a vehicle in wee My previous car was totaled out and I was in a major bind not knowing how long this process would take and fearing I could be without a vehicle in weeks! However Gafa helped me find the perfect vehicle that was in my price range, and I had it within days! Couldn't have had a better experience! More
by Court2868
Employees Worked With
Gafa Temirov
