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Russ Darrow Direct
Neenah, WI
374 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 374 reviews
December 09, 2017
New owner of a 2014 jeep compass Cal was great at helping me pick out my jeep! Took us two days to figure out what would work for me but he didn't mind. Today I go home with a 2014 co Cal was great at helping me pick out my jeep! Took us two days to figure out what would work for me but he didn't mind. Today I go home with a 2014 compass and am overjoyed at my purchase! More
by Chelsea. M . Timm
Employees Worked With
Cal Hanagan
December 07, 2017
Gafa is great My son and myself both bought cars from Gafa he was quite helpful and enjoyable to work with. We would jave emded up with the monthly payments that h My son and myself both bought cars from Gafa he was quite helpful and enjoyable to work with. We would jave emded up with the monthly payments that he promised if we didn't go for the warranty thing througj the finance guy Guy. More
by No
Employees Worked With
Guy, Gafa Temirov
December 04, 2017
A little disappointing Pretty helpful with information about the vehicle and explaining the purchasing Agreement.. even brought the vehicle to my home. Later on found a crac Pretty helpful with information about the vehicle and explaining the purchasing Agreement.. even brought the vehicle to my home. Later on found a crack in my windshield, still waiting to hear if they will help me out.. More
by Rosie
Employees Worked With
Brent Weinberger
December 03, 2017
Friendly and functional I didn't anticipate my purchase the day I went to test drive me new vehicle, I just wanted to see how I liked it. My salesman Brent was so friendly fr I didn't anticipate my purchase the day I went to test drive me new vehicle, I just wanted to see how I liked it. My salesman Brent was so friendly from second one I actually enjoyed the test drive and the entire process. The finance manager was knowledgeable and polite, and they were all phenomenal people. I got what I wanted for my trade and an excellent rate for my new vehicle and a great deal on it as well. Overall I can't complain, and I'll send people over if they ask for a recommendation. More
by BC
Employees Worked With
Guy (finance man) , Brent Weinberger, Erika Johnson
December 01, 2017
Fast and easy Quick and painless, No dealing with my insurance company. Everything was taken care of. Will not hesitate to use them again. Even enjoyed a brand new Quick and painless, No dealing with my insurance company. Everything was taken care of. Will not hesitate to use them again. Even enjoyed a brand new vehicle while mine was in the shop. More
by Edeard G
Employees Worked With
Body Shop
December 01, 2017
Salesman was helpfull. Answered questions and suggested cars Cal directed me to cars based on the conversations we had about what I was looking for. Everyone was friendly and willing to help in any way. Cal directed me to cars based on the conversations we had about what I was looking for. Everyone was friendly and willing to help in any way. More
by smitty
Employees Worked With
Cal Hanagan
November 30, 2017
Awesome customer service. They made me feel right at home and walked me through the entire process. Extremely friendly, helpful, and knowledgeable. 10/10 would recommend. Thank They made me feel right at home and walked me through the entire process. Extremely friendly, helpful, and knowledgeable. 10/10 would recommend. Thanks a lot for you help. More
by Vic Bevers
Employees Worked With
Brent Weinberger
November 30, 2017
Helpful Ready to great you at the door the moment you pull up. Willing to help you find the vehicle you’re looking for. Offers you coffee. Ready to great you at the door the moment you pull up. Willing to help you find the vehicle you’re looking for. Offers you coffee. More
by Heisenberg
Employees Worked With
Gafa Temirov
November 25, 2017
Easy to work with!! Thank you Gafa! You are an asset to Russ Darrow! Really enjoyed working with you! You made the purchase process go very smoothly, we appreciate your k Thank you Gafa! You are an asset to Russ Darrow! Really enjoyed working with you! You made the purchase process go very smoothly, we appreciate your knowledge and experience! More
by Mollymc24
Employees Worked With
Gafa Temirov
November 24, 2017
03 VW Passat Cal was very nice and responsive. Although the car was part of the wholesale fleet, I wish the oil had been changed (it was in need of one) and that I Cal was very nice and responsive. Although the car was part of the wholesale fleet, I wish the oil had been changed (it was in need of one) and that I would have gotten at least one additional key (the fob does not work). More
by onendee
Employees Worked With
Cal Hanagan
