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Russ Darrow Direct
Neenah, WI
373 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 373 reviews
September 26, 2017
The express lube is certainly not express Took well over an hour for an oil change. Also when I purchased my vehicle here, they slipped in a $3,000+ service package in the loan amount without Took well over an hour for an oil change. Also when I purchased my vehicle here, they slipped in a $3,000+ service package in the loan amount without even asking me. They tried to slip it past me. Luckily I caught it and declined the service package. Very very shady. Shawn and Cassidy were nice though. More
by jkottwitz
Employees Worked With
Shawn Lick, Cassidy Fancher
September 26, 2017
Great experience The salesman was the only one I dealt with and he was personable, informed and extremely helpful. His follow through even after the sale was exceptio The salesman was the only one I dealt with and he was personable, informed and extremely helpful. His follow through even after the sale was exceptional. I have already recommended to several friends. More
by katsudz
Employees Worked With
August 07, 2017
Brent Was Awesome! I received great customer service here with Brent. He was very helpful and understanding. Thank you! I received great customer service here with Brent I received great customer service here with Brent. He was very helpful and understanding. Thank you! I received great customer service here with Brent. He was very helpful and understanding. Thank you! More
by Claudiarivera24
Employees Worked With
Brent Weinberger, Brent Weinberger
August 04, 2017
Pleasant to work with We worked with Joe. He was attentive and answered all our questions honestly and straightforward. All the paperwork went smoothly.. We couldn't have a We worked with Joe. He was attentive and answered all our questions honestly and straightforward. All the paperwork went smoothly.. We couldn't have asked for a better car buying experience. I highly recommend this dealership for your next car. More
by happy.car.buyer
Employees Worked With
Joe Hawley, Joe Hawley
July 26, 2017
Oil change review We always have a great experience bringing our truck in for scheduled oil changes. Very friendly and efficient staff. I would highly recommend Russ We always have a great experience bringing our truck in for scheduled oil changes. Very friendly and efficient staff. I would highly recommend Russ Darrow! More
by Truck15
Employees Worked With
Didn't catch the name
July 22, 2017
Great Service Very friendly people who walk you through the service your car needs. Welcoming lounge to wait for vehicle. Work was done quickly. Love that car is w Very friendly people who walk you through the service your car needs. Welcoming lounge to wait for vehicle. Work was done quickly. Love that car is washed after service. More
by Mulligan
Employees Worked With
Sales associate in oil change area
July 21, 2017
Circus show Absolute dishonesty, trickery, and waste of time. Do not consider using this dealer. Bad reviews on BBB as well. We were baited and switched. Could no Absolute dishonesty, trickery, and waste of time. Do not consider using this dealer. Bad reviews on BBB as well. We were baited and switched. Could not deal with any one salesperson and were treated very disrespectfully. More
by Ken
Employees Worked With
Several
May 04, 2017
very happy We came into Russ Darrow looking to buy a pre-owned car. Staff seems very knowledgeable and can help with any questions. The entire people assisted us We came into Russ Darrow looking to buy a pre-owned car. Staff seems very knowledgeable and can help with any questions. The entire people assisted us get the right price and financing. We are very happy with our purchase from Russ Darrow. More
by listrenosi92
Employees Worked With
jeff
April 12, 2017
I was helped quickly I got into a better vehicle than I had even ever imagined and I LOVE IT! Plus I didn't have to wait around all day! I got into a better vehicle than I had even ever imagined and I LOVE IT! Plus I didn't have to wait around all day! More
by majerethenorn77
Employees Worked With
cal, Cal Hanagan
March 22, 2017
very precise We had a caring and patient sales person They allowed me to actually drive the cars I was interested in. I would definitely recommend Russ Darrow to e We had a caring and patient sales person They allowed me to actually drive the cars I was interested in. I would definitely recommend Russ Darrow to everyone My sales person was polite, funny and very precise. More
by nurturedabdomen53
