Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Direct
Neenah, WI
420 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 420 reviews
October 08, 2025
The vehicle is what we were looking for. Hector did a fine job presenting and selling it to us. Thanks Hector did a fine job presenting and selling it to us. Thanks More
by GRJJJS
Verified Customer
October 03, 2025
Drew was super kind and helpful. Drew explained how he’s newer, but he was still super helpful. Overall it was a good experience. Thank you so much for all of your help Drew! Drew is Drew explained how he’s newer, but he was still super helpful. Overall it was a good experience. Thank you so much for all of your help Drew! Drew is an amazing worker and definitely deserves a raise! I was able to buy the car the same day. There was a light on for the cars auto start. They changed the battery and took care of it right away. The secretary was super nice and helpful too. Thank you so much again!! More
by JACKIE
September 27, 2025
Mark was more than willing for help us select a very nice vehicle. We are very happy with our decision and will recommend Russ Darrow to anyone we know needing an excellent used car. I’m sure Mark will trea vehicle. We are very happy with our decision and will recommend Russ Darrow to anyone we know needing an excellent used car. I’m sure Mark will treat all his customers in the future the same way. Richard and Virginia Carroll More
by RJCARROLL0
Employees Worked With
September 20, 2025
Mark was very knowledgeable and good to work with. The young man that covered the warranty’s was nice and knowledgeable. I would recommend this dealership to anyone. The young man that covered the warranty’s was nice and knowledgeable. I would recommend this dealership to anyone. More
by SHIRLEYSCH227
Employees Worked With
September 17, 2025
Everything was done fast and correctly, had no issues getting in or out of the shop on time getting in or out of the shop on time More
by ehager687
September 15, 2025
Highly recommend Russ Darrow. From the sale of my truck to the service. All has been exceptional. Staff are knowledgeable and efficient. From the sale of my truck to the service. All has been exceptional. Staff are knowledgeable and efficient. More
by DMASEY
September 15, 2025
I don't remember even talking to Grayson who is he? Sam was the best in fact I have referred her to some of my fiends, She searched and found exactly what I was looking for and had the car brought up Sam was the best in fact I have referred her to some of my fiends, She searched and found exactly what I was looking for and had the car brought up for me right away. She followed up answering all my questions. I was very impressed with her level of service. When I need another vehicle I will be reaching out to her again. More
by JWIESE1
Employees Worked With
Sam Burrell
September 07, 2025
Service was good but they forgot to reset the oil indicator for the second time in a row indicator for the second time in a row More
by DEMENTER4
