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Russ Darrow Direct

Neenah, WI

4.4
420 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 420 reviews

October 08, 2025

The vehicle is what we were looking for. Hector did a fine job presenting and selling it to us. Thanks More

by GRJJJS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Diaz Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! Hector and our team here at Russ Darrow Direct are glad to have you as a customer. Mike Meacham mike.meacham@russdarrow.com

October 03, 2025

Drew was super kind and helpful. Drew explained how he’s newer, but he was still super helpful. Overall it was a good experience. Thank you so much for all of your help Drew! Drew is More

by JACKIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grayson Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Burrell, Drew Wilz
Oct 03, 2025 -

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

September 27, 2025

Mark was more than willing for help us select a very nice vehicle. We are very happy with our decision and will recommend Russ Darrow to anyone we know needing an excellent used car. I’m sure Mark will trea More

by RJCARROLL0
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2025 -

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

September 23, 2025

Amazingly amazing I like Russ Darrow because you aren't stupid and overpriced like Bergstrom automotive More

by 20pschmidt
Recommend Dealer
Yes
Employees Worked With
Thank Cecilia Martinez for me
Sep 23, 2025 -

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

September 21, 2025

Sam was great! Down to earth and very helpful! Pretty sure she went above and beyond. More

by SARAHMARIE4431
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Burrell
Sep 21, 2025 -

Russ Darrow Direct responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

September 20, 2025

Mark was very knowledgeable and good to work with. The young man that covered the warranty’s was nice and knowledgeable. I would recommend this dealership to anyone. More

by SHIRLEYSCH227
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2025 -

Russ Darrow Direct responded

Thank you for the kind words, we are very glad to hear about your experience!

September 17, 2025

Everything was done fast and correctly, had no issues getting in or out of the shop on time More

by ehager687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Martinez
Sep 17, 2025 -

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

September 15, 2025

Highly recommend Russ Darrow. From the sale of my truck to the service. All has been exceptional. Staff are knowledgeable and efficient. More

by DMASEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Martinez
Sep 15, 2025 -

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

September 15, 2025

I don't remember even talking to Grayson who is he? Sam was the best in fact I have referred her to some of my fiends, She searched and found exactly what I was looking for and had the car brought up More

by JWIESE1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Burrell
Sep 15, 2025 -

Russ Darrow Direct responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham mike.meacham@russdarrow.com

September 07, 2025

Service was good but they forgot to reset the oil indicator for the second time in a row More

by DEMENTER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Mike Meacham mike.meacham@russdarrow.com

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