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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.4
1,825 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,825 reviews

February 20, 2025

The service at this dealership has been extremely disappointing. I have consistently encountered a lack of competence, with staff frequently engaging in unnecessary disputes over trivial matters. The More

by Bsett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The lady at the billing station Saturday, 1 star
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Mar 18, 2025 -

Russ Darrow Kia of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brandon McGahee brandon.mcgahee@russdarrow.com

February 17, 2025

Problem solved in record time. I was very satisfied with my experience with the service. More

by PETERCONOLO
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Gregg Kasper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Ziegler, Ben Artymowski, Joseph Sili
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Feb 17, 2025 -

Russ Darrow Kia of Waukesha responded

Peter, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon McGahee brandon.mcgahee@russdarrow.com

February 16, 2025

Things went well. I made appointment on the phone and had van towed there. It was ready to go next day. More

by OWNERSAIDNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh Recker
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Feb 17, 2025 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

February 12, 2025

Again for the second time getting my oil change they forgot to check my ties the low air pressure light was on after I got back into my car. The first time I returned and got it done by that nice you More

by loberruner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Povlich, Kayleigh Recker
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Feb 15, 2025 -

Russ Darrow Kia of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon McGahee brandon.mcgahee@russdarrow.com

February 11, 2025

I found Kayleigh kind, informative, and certainly knowledgeable. She's a KEEPER for me to for sure. I was pleased More

by Jill Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh Recker
Print
Feb 12, 2025 -

Russ Darrow Kia of Waukesha responded

Jill, Thank you for taking the time to share your thoughts on working with Kayleigh and our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

February 11, 2025

I always receive fast, friendly and competent repairs and service at the Service Department. Prices are fair and competitive. Highly recommend this dealership. More

by mikem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sili
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Feb 12, 2025 -

Russ Darrow Kia of Waukesha responded

Mike, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

February 09, 2025

So eager to help get what you need. Friendly and inviting. So pushy sales. Best car experience I have ever had! More

by MINDYLEWIS12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee, Charlie Ziegler, Marcus (Kain) Hankins
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Feb 10, 2025 -

Russ Darrow Kia of Waukesha responded

Mindy, Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

February 09, 2025

We returned to this dealership because my husband worked with Brandon previously. We highly recommend this Kia dealership! More

by Jjthurner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon McGahee
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Feb 09, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

February 09, 2025

The service staff are very helpful and respectful. I appreciate the ride service to and from home. More

by LYNDAJERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich, Joseph Sili
Print
Feb 09, 2025 -

Russ Darrow Kia of Waukesha responded

Hi Lynda: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

February 09, 2025

Great customer service courteous kind and very satisfied with this dealership thank you and I appreciate you More

by Prentiss Grafton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sili
Print
Feb 09, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, Prentiss, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

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