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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.4
1,818 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,818 reviews

July 11, 2026

I work with Paul. It was nice working with a regular guy and not a slippery sales. I would buy a car from him again if you’re in the market, go check it out. More

by toady-pyre52
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Jonathan Brown jonathan.brown@russdarrow.com

June 30, 2026

It was great experience, excellent support team. Resolved the issue within no time for rotors. More

by NAEEMSALEH86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : matthew mikolajczyk
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Jun 30, 2026 -

Russ Darrow Kia of Waukesha responded

Fantastic to hear our support team took care of your Sorento’s rotor issue so swiftly. Riley and the team appreciate your feedback and are glad you had a smooth experience. Jonathan Brown jonathan.brown@russdarrow.com

June 29, 2026

Always easy to schedule. Service took way longer than I thought and what was quoted to me. I will not be using this service location again. I will be going to the one closer More

by CHRISTINASCHOPF7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for pointing out the ease of scheduling. We apologize for taking longer than quoted. We will share your comments with the team and truly appreciate your feedback. Jonathan Brown jonathan.brown@russdarrow.com

June 28, 2026

Everyone was very patient with me. Working with Melissa there wasn’t any pressure. She provided a solution to helping me find insurance for the car. I will be doing business with her i More

by VSHAYLANG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Otapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamar Ballard 10/10
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Jun 28, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate your kind words about our team’s patience and how Melissa helped you find insurance for your Maserati Grecale. It’s great to know you’ll work with Melissa again, and we look forward to assisting your son with his next car. Thank you for the five star review. Jonathan Brown jonathan.brown@russdarrow.com

June 27, 2026

Happy the service found a nest of sunflower seeds in my air conditioner filter. Vacuumed it out and replaced the filter. More

by marilynrg40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate you sharing your experience with Caleb and our service team. We’re glad Caleb found the sunflower seed nest in your Kia Sorento’s air conditioner filter and replaced it swiftly. We look forward to helping you maintain fresh airflow on future visits. Jonathan Brown jonathan.brown@russdarrow.com

June 25, 2026

Excellent. ..very good experience. Renovations are nice. I will bring my cars back there again. Great More

by KLEINJAS
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
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Jun 25, 2026 -

Russ Darrow Kia of Waukesha responded

We’re delighted to hear that you enjoyed the recent renovations and had a very good experience with your Kia K900 service. We look forward to working on your cars again. Thank you for your great review. Jonathan Brown jonathan.brown@russdarrow.com

June 21, 2026

I was greeted outside the dealership by a salesperson named Lea. I had an appointment to look at a different vehicle but it was not ready to drive so Lea worked with me to get something else within my pr More

by Khse2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ann Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Rodriguez
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Jun 22, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Lea and Anna! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jonathan Brown jonathan.brown@russdarrow.com

June 19, 2026

Awesome all the way around. Great service and great team at Waukesha kia! Riley and Gil were fantastic to work with as well More

by IVANLAWLER15
Recommend Dealer
Yes
Employees Worked With
Riley
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Jun 19, 2026 -

Russ Darrow Kia of Waukesha responded

It’s wonderful to hear our service team exceeded expectations on your Kia visit. We’re glad the experience was smooth from start to finish. Thanks for the five-star review and we look forward to helping with any future needs. Jonathan Brown jonathan.brown@russdarrow.com

June 18, 2026

Its amazing The experience was eye opening,mostly on the whole process of buying a car fresh off the lot More

by DEJUANBENT
Recommend Dealer
Yes
Employees Worked With
Gildardo Esquivel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gildardo Esquivel
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Jun 18, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing that purchasing your new Kia Sorento was both clear and enlightening. Gildardo enjoyed guiding you through each step. We appreciate your five-star rating. Jonathan Brown jonathan.brown@russdarrow.com

June 18, 2026

one man when I dropped my car off who was on the sale side was helpful. Everyone on the service side is cold and rude. I shouldn't be treated like a bother when I'm there for service !!! More

by BRITTANYSUCHLA
Recommend Dealer
No
Employees Worked With
Idk but one man when I dropped my car off who was on the sale side was helpful. Everyone on the service side is cold and rude
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Jun 21, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you, Brittany, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jonathan Brown jonathan.brown@russdarrow.com

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