Russ Darrow Kia of Waukesha

Wally was a wonderful salesman to work with. He took his time and answered all questions. He also spent additional time showing me all of the vehicles features and setup for my preferences. He h He took his time and answered all questions. He also spent additional time showing me all of the vehicles features and setup for my preferences. He has also followed up multiple times since the sale to see if I needed further assistance. More

What started as a great experience quickly became extremely frustrating and disappointing due to a serious lack of follow-through and customer service after the sale. I purchased a very low-mileag extremely frustrating and disappointing due to a serious lack of follow-through and customer service after the sale. I purchased a very low-mileage 2024 Jeep Grand Cherokee from this dealership. My salesperson, Ozvaldo (“Oz”), was excellent throughout the purchasing process—until the paperwork was signed. After the sale, I sent multiple texts regarding the second key fob for my vehicle and a small repair that needed to be addressed. Unfortunately, my messages went unanswered. No response. No follow-up. I was simply ignored. Regarding the repair, I want to specifically recognize Ron, the Collision Center Manager, for doing everything he could to help. Ron contacted the Sales Manager, Justin, on Friday, August 7, to obtain approval for the repair. Despite multiple attempts, there was no response or approval. I personally made multiple visits to the dealership and made several calls attempting to speak with Justin. My calls were not returned, and neither Ron nor I could get a response. After several frustrating days, I was finally able to speak with Grant, a lead in the Service Department, on Tuesday, August 11, after he returned from being ill. Grant took ownership of the situation and accomplished in approximately five minutes what I had been trying to get resolved for days. He obtained the necessary approval, communicated it to Ron and Amber in the Collision Center, and they promptly scheduled and completed the repair. A HUGE thank you to Grant and Ron for stepping up and taking care of me—even though this situation was not their responsibility to resolve. Their willingness to help and actually follow through is the kind of customer service I expected from the dealership in the first place. Unfortunately, my overall experience has left me extremely disappointed. The biggest issue was not the repair itself—it was the complete lack of communication, follow-through, and accountability after the sale. If you are considering purchasing a vehicle from this dealership, my strong recommendation is to get absolutely everything in writing and make sure every promised item is completed BEFORE signing the paperwork. Once the sale was completed, getting responses to basic customer service requests became unnecessarily difficult and frustrating. The vehicle itself has been great, but the post-sale customer service experience has been a significant disappointment. I sincerely hope management takes this feedback seriously, because customers should not have to make multiple calls, visits, and follow-ups just to get a response about something that was already discussed and expected to be taken care of. Again, thank you to Grant and Ron Kaebisch for ultimately doing the right thing and taking care of a customer when others would not. More

I will start off by saying our sales person whom I initial spoke w/ was pleasant and polite. After that the whole experience went downhill......and I would never ever buy a car from them. The ca initial spoke w/ was pleasant and polite. After that the whole experience went downhill......and I would never ever buy a car from them. The cat and mouse game one always has to play is frustrating and offensive. My wife and I drove up from Illinois to look at a Kia Telluride. We test drove the car...and actually had no issues w/ it..... My main question was....is this car CPO...(Certified Pre-Owned) ...Basically meaning if CPO'd I will get the remainder of the warranty.....like if I was the original owner.. I asked if that was the case before I drove up and I was assured it was. The problem started when the used sales manager got involved. Typical stereotype of a used car salesman applies to him. I asked for the Carfax...which I was given...and when I looked at it....I made a comment to my wife....oh look...this car was manufactured in Canada....Newfoundland to be exact....I looked up and asked the Sales Manager again....is this CPO'd....and I was assured again it was.... Long story short....He said this car has a lot of interest...u should act now.....I explained that I had trade-ins..well....put $1K down and we will hold the car for 24 hrs.....and finish the deal tomorrow. He then asked what attracted us to this car...and I explained that I had test driven the Telluride before....and when we saw this one w/ low miles.....we drove up... All of sudden...his attitude changed and he said I can't hold it for u.....if you want....u need to buy it now....or I will have to sell it to someone else... I got up and left....... To me this showed me his integrity was skewed. I ended not buying the car for two reasons: 1.) Turns out u can't CPO a car from Canada. 2.) I didn't like his B.S....and I didn't want him to win. We did end up buying a Telluride at another dealer...And they have earned our business for further car purchases. If I could have given a 0 star rating I would. More

What a great dealership experience. Wally, my salesman, was excellent. No pressure. No stories that sounded far fetched. Talked normal not like a superior sales person. Ann in finance w Wally, my salesman, was excellent. No pressure. No stories that sounded far fetched. Talked normal not like a superior sales person. Ann in finance was amazing. Everything explained in detail. Didn’t feel rushed just to sign papers. In and out in 3 hours, most of which were driving different cars. More

Mysterio is a very good dealership to work with. They are very friendly and helpful, especially the salesperson I worked with Wally. Thank you! They are very friendly and helpful, especially the salesperson I worked with Wally. Thank you! More

I work with Paul. It was nice working with a regular guy and not a slippery sales. I would buy a car from him again if you’re in the market, go check it out. It was nice working with a regular guy and not a slippery sales. I would buy a car from him again if you’re in the market, go check it out. More

It was great experience, excellent support team. Resolved the issue within no time for rotors. Resolved the issue within no time for rotors. More

Always easy to schedule. Service took way longer than I thought and what was quoted to me. I will not be using this service location again. I will be going to the one closer Service took way longer than I thought and what was quoted to me. I will not be using this service location again. I will be going to the one closer to my house. More

Everyone was very patient with me. Working with Melissa there wasn’t any pressure. She provided a solution to helping me find insurance for the car. I will be doing business with her i Working with Melissa there wasn’t any pressure. She provided a solution to helping me find insurance for the car. I will be doing business with her in the future. My son will be in the market soon for a car and she will be our girl! More