Russ Darrow Kia of Waukesha

No signs to direct where to go for service during construction. Everyone was nice and work was done efficiently construction. Everyone was nice and work was done efficiently More

If I could rate this place less than 1 star, I would. Jeff Sommers will lie & tell you what you want to hear & then do the exact opposite. I had asked him to remove some charges from my purchase. He s Jeff Sommers will lie & tell you what you want to hear & then do the exact opposite. I had asked him to remove some charges from my purchase. He state they would. They then hid them in the documents, glossed over them while signing as if it was normal procedure. When I complained, he gave me a written document stating he would refund the charges once I had my account number. I gave him my account number he confirmed he would refund the charges & that it would take a little time. He even called me stating he talked to finance & the credit was issued. He confirmed in writing they credit was being issued. IT NEVER WAS! I have emailed him nearly every week for over 10 weeks. I've only gotten a couple emails from him stating he was looking into it. I've copied the General Manager Gil on every email. Gil finally responded saying he would get back to me. HE NEVER DID! Instead they blocked my emails now as spam. The credit has never been issued even though I have written documentation that I'm owed it. The sales teams was extremely pushy, the whole sale felt very bait & switch. The has been the worst car buying experience ever! DO NOT BUY FROM RUSS DARROW!!! Save yourself the hassle. GO ELSEWHERE! More

Drove 2 hours to look at a vehicle which wasn't there. Even though I had a set appointment and was advised that day that the vehicle was there! http://drvm.io/YzZiYmYwO Even though I had a set appointment and was advised that day that the vehicle was there! http://drvm.io/YzZiYmYwO More

Wally did a fantastic job walking me through the whole process of trading in my car and leasing a new one. I would highly recommend talking with Wally. process of trading in my car and leasing a new one. I would highly recommend talking with Wally. More

Wish they had more cars on the lot because getting a model in a different color was a bigger problem than it should have been. Took over two weeks and they didn't exactly match the offer made on the ini model in a different color was a bigger problem than it should have been. Took over two weeks and they didn't exactly match the offer made on the initial day (for a car they were told I wasn't interested in because it was the wrong color). To their credit, they kept me in the loop and Wally, our salesman, was very good. Ultimately, Wally went the distance and made the trip himself to get the Sorento in the color my wife wanted. The ensuing negotiation (with the sales manager) was frustrating (for the above reason) but we still secured a good price. Definitely one I will sleep comfortably with! More

Wally was a wonderful salesman to work with. He took his time and answered all questions. He also spent additional time showing me all of the vehicles features and setup for my preferences. He h He took his time and answered all questions. He also spent additional time showing me all of the vehicles features and setup for my preferences. He has also followed up multiple times since the sale to see if I needed further assistance. More

What started as a great experience quickly became extremely frustrating and disappointing due to a serious lack of follow-through and customer service after the sale. I purchased a very low-mileag extremely frustrating and disappointing due to a serious lack of follow-through and customer service after the sale. I purchased a very low-mileage 2024 Jeep Grand Cherokee from this dealership. My salesperson, Ozvaldo (“Oz”), was excellent throughout the purchasing process—until the paperwork was signed. After the sale, I sent multiple texts regarding the second key fob for my vehicle and a small repair that needed to be addressed. Unfortunately, my messages went unanswered. No response. No follow-up. I was simply ignored. Regarding the repair, I want to specifically recognize Ron, the Collision Center Manager, for doing everything he could to help. Ron contacted the Sales Manager, Justin, on Friday, August 7, to obtain approval for the repair. Despite multiple attempts, there was no response or approval. I personally made multiple visits to the dealership and made several calls attempting to speak with Justin. My calls were not returned, and neither Ron nor I could get a response. After several frustrating days, I was finally able to speak with Grant, a lead in the Service Department, on Tuesday, August 11, after he returned from being ill. Grant took ownership of the situation and accomplished in approximately five minutes what I had been trying to get resolved for days. He obtained the necessary approval, communicated it to Ron and Amber in the Collision Center, and they promptly scheduled and completed the repair. A HUGE thank you to Grant and Ron for stepping up and taking care of me—even though this situation was not their responsibility to resolve. Their willingness to help and actually follow through is the kind of customer service I expected from the dealership in the first place. Unfortunately, my overall experience has left me extremely disappointed. The biggest issue was not the repair itself—it was the complete lack of communication, follow-through, and accountability after the sale. If you are considering purchasing a vehicle from this dealership, my strong recommendation is to get absolutely everything in writing and make sure every promised item is completed BEFORE signing the paperwork. Once the sale was completed, getting responses to basic customer service requests became unnecessarily difficult and frustrating. The vehicle itself has been great, but the post-sale customer service experience has been a significant disappointment. I sincerely hope management takes this feedback seriously, because customers should not have to make multiple calls, visits, and follow-ups just to get a response about something that was already discussed and expected to be taken care of. Again, thank you to Grant and Ron Kaebisch for ultimately doing the right thing and taking care of a customer when others would not. More

I will start off by saying our sales person whom I initial spoke w/ was pleasant and polite. After that the whole experience went downhill......and I would never ever buy a car from them. The ca initial spoke w/ was pleasant and polite. After that the whole experience went downhill......and I would never ever buy a car from them. The cat and mouse game one always has to play is frustrating and offensive. My wife and I drove up from Illinois to look at a Kia Telluride. We test drove the car...and actually had no issues w/ it..... My main question was....is this car CPO...(Certified Pre-Owned) ...Basically meaning if CPO'd I will get the remainder of the warranty.....like if I was the original owner.. I asked if that was the case before I drove up and I was assured it was. The problem started when the used sales manager got involved. Typical stereotype of a used car salesman applies to him. I asked for the Carfax...which I was given...and when I looked at it....I made a comment to my wife....oh look...this car was manufactured in Canada....Newfoundland to be exact....I looked up and asked the Sales Manager again....is this CPO'd....and I was assured again it was.... Long story short....He said this car has a lot of interest...u should act now.....I explained that I had trade-ins..well....put $1K down and we will hold the car for 24 hrs.....and finish the deal tomorrow. He then asked what attracted us to this car...and I explained that I had test driven the Telluride before....and when we saw this one w/ low miles.....we drove up... All of sudden...his attitude changed and he said I can't hold it for u.....if you want....u need to buy it now....or I will have to sell it to someone else... I got up and left....... To me this showed me his integrity was skewed. I ended not buying the car for two reasons: 1.) Turns out u can't CPO a car from Canada. 2.) I didn't like his B.S....and I didn't want him to win. We did end up buying a Telluride at another dealer...And they have earned our business for further car purchases. If I could have given a 0 star rating I would. More

What a great dealership experience. Wally, my salesman, was excellent. No pressure. No stories that sounded far fetched. Talked normal not like a superior sales person. Ann in finance w Wally, my salesman, was excellent. No pressure. No stories that sounded far fetched. Talked normal not like a superior sales person. Ann in finance was amazing. Everything explained in detail. Didn’t feel rushed just to sign papers. In and out in 3 hours, most of which were driving different cars. More

Mysterio is a very good dealership to work with. They are very friendly and helpful, especially the salesperson I worked with Wally. Thank you! They are very friendly and helpful, especially the salesperson I worked with Wally. Thank you! More