Russ Darrow Kia of Waukesha

It was a great visit. The only thing I have to say is waiting in the garage for someone to come to the vehicle made it longer for me to stay because no one came. You need The only thing I have to say is waiting in the garage for someone to come to the vehicle made it longer for me to stay because no one came. You need to post something stating they need to walk into the new part. The only complaint I have. More

Katie was awesome,she changed my outlook about dealerships highly recommend that location.katie rocks dealerships highly recommend that location.katie rocks More

Caleb was very helpful. Service was done in a reasonable amount of time. No thanks Service was done in a reasonable amount of time. No thanks More

Only issue I have with warranty work is it seems like they never have parts in stock. Which means I have to reschedule another visit for the same issue they never have parts in stock. Which means I have to reschedule another visit for the same issue More

Russ Darrow Kia is by far the best car dealership I've ever encountered. Not only are the cars amazing, but the customer service is exceptional. Moreover, management goes above and beyond to help you with ever encountered. Not only are the cars amazing, but the customer service is exceptional. Moreover, management goes above and beyond to help you with everything that you need. Hi highly recommend Kia Russ Darrow to anybody that wants to buy a car! More

A lot going on with many changes to the system I have been used to for last 10 plus years. I do miss the old guard and not sure what I think of the new guard. The new persson I dealt with was a deer in been used to for last 10 plus years. I do miss the old guard and not sure what I think of the new guard. The new persson I dealt with was a deer in the head lights but trainer person right on top of everything and everything worked out just find. Things change and we have to adapt ....it will be interesting to see what happens when a trainer isnt backing up everyone. So for now,excellent service call More

Service team was outstanding friend and listened to my needs the service manager and the tech Joe were great needs the service manager and the tech Joe were great More

I was stuck way later than the anticipated time I was told. I was then approached by a salesman that was very persistent on trying to make a sale when I made it clear my credit isn't great and I am curre told. I was then approached by a salesman that was very persistent on trying to make a sale when I made it clear my credit isn't great and I am currently unemployed. It made me feel very uncomfortable. Also, the issues I went there for weren’t resolved. More

The dealership is undergoing renovations. I have not been there since last year. I pulled into the garage. There was no sign where to go and no one came out to greet me. The service was fast I have not been there since last year. I pulled into the garage. There was no sign where to go and no one came out to greet me. The service was fast and staff was friendly once I parked and came inside. More

Very quick service Was able to make an appointment that worked for my schedule Thank you worked for my schedule Thank you More