Russ Darrow Waukesha Kia - Service Center

The service on my Sorrento was great. I did notice when I got into the car that the floor mat was filthy dirty. My wife had to wash the mat as soon as we got home. That was disappointing. I did notice when I got into the car that the floor mat was filthy dirty. My wife had to wash the mat as soon as we got home. That was disappointing. The waiting area needs some work. The chair that I sat in specifically the arm rest was broken. More

It was great and easy making the appointment on line and was able to just drive up and hand over the keys. Staff was friendly and helpful. was able to just drive up and hand over the keys. Staff was friendly and helpful. More

It was a good experience. It didn't take long. I think the waiting room could use some work It didn't take long. I think the waiting room could use some work More

Wonderful staff and wonderful work. They are clear about what they are going to do, what they are doing, what they did and how everything went. They are clear about what they are going to do, what they are doing, what they did and how everything went. More

Always courteous, prompt, and show concern for customers. Up front with all issues and I love the videos Up front with all issues and I love the videos More

Had appointment made through Jacob wanted him to be our representative. Had a young inexperienced person. Started repair and charged us$600and then said they found an additional Robles to the cast of over representative. Had a young inexperienced person. Started repair and charged us$600and then said they found an additional Robles to the cast of over $1200 and an additional 3 hours wait after being there 3 hours already. Car makes more rattles than ever. Told us car is safe to drive. ??????? More

Fantastic service. Brandon is awesome. Katie is wonderful! The technicians are spot on! So happy to do business with you all! Brandon is awesome. Katie is wonderful! The technicians are spot on! So happy to do business with you all! More

They were amazing and honest. Our engine took a crap and they let us know it was covered under extended warranty. We would have had no idea. Our engine took a crap and they let us know it was covered under extended warranty. We would have had no idea. More

Easy to get appointment, Jacob in service is great to work with. Don't like paying surcharge for credit card use, also feel enviroment surcharges are too high. work with. Don't like paying surcharge for credit card use, also feel enviroment surcharges are too high. More

Service dept. did my oil change and rotated my tires on my KIA. They were polite and efficient! did my oil change and rotated my tires on my KIA. They were polite and efficient! More