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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
1,770 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 526 service reviews

May 15, 2026

Very professional and fast They were very knowledgeable and quick to give an estimate for future additions More

by Reginaaringer
Recommend Dealer
Yes
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May 15, 2026 -

Russ Darrow Kia of Waukesha responded

Seeing your five-star rating made our day. Our team is pleased to have served your Kia Sportage professionally and swiftly while preparing estimates for your planned additions. Please let us know when you’re ready to move forward with those additions or if any other needs arise. Jonathan Brown jonathan.brown@russdarrow.com

May 15, 2026

Went above and beyond to fix my situation. I'm grateful for Jeff's willingness to make things right and give me a much better experience than my last at this dealership. More

by ABBY.DEBARGE
Recommend Dealer
Yes
Employees Worked With
Jeff
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May 15, 2026 -

Russ Darrow Kia of Waukesha responded

We’re pleased our team could exceed your expectations and resolve your service issue with your Kia Sorento. Thank you for sharing your feedback, and we look forward to providing the same level of care on your future visits. Jonathan Brown jonathan.brown@russdarrow.com

May 12, 2026

My appointment was for 9am. I got there in the door at 8:50am. It took 2 hours to get a simple oil change. More

by RD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember her name but she’s not on here
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May 15, 2026 -

Russ Darrow Kia of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jonathan Brown jonathan.brown@russdarrow.com

May 11, 2026

Very friendly dealers Dealers did well, but service was off a bit this time. All the lug nuts were on the wheels, but one was left in the crack of the passenger seat. The video showing me what was done was More

by SOBIERALSKIJOE19
Recommend Dealer
Yes
Employees Worked With
Celeb
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May 12, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Kia of Waukesha are glad to have you as a customer. Jonathan Brown jonathan.brown@russdarrow.com

May 11, 2026

Excelente atención y servicios el personal es muy atento y amable se preocupan por el cliente More

by Jose Martine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your experience with the service on your Kia Sorento. We’re pleased the team was attentive and friendly during your visit and look forward to welcoming you back. Jonathan Brown jonathan.brown@russdarrow.com

May 11, 2026

The staff were very kind and helpful. They also serviced the car and made sure the car is in a good condition More

by ANUPAMANR32
Recommend Dealer
Yes
Employees Worked With
Lea
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May 11, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate you highlighting our team’s kindness and attentiveness. It’s great to hear your Ford was serviced and left in excellent condition. Please let us know whenever you need assistance again. Jonathan Brown jonathan.brown@russdarrow.com

May 10, 2026

Adequate except they should have known that I had extended warranty They should have known since I actually purchased it through them More

by automatic.jrtb
Recommend Dealer
Yes
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May 11, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We appreciate the feedback and apologize for the lack of knowledge regarding your extended warranty. If there is anything we can assist you with in the future, please let us know. Jonathan Brown jonathan.brown@russdarrow.com

May 09, 2026

Nice clean establishment even though they are remodeling. The workers are always friendly and greet me with a smile. More

by TIFFANYMORBLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jonathan Brown jonathan.brown@russdarrow.com

May 09, 2026

The customer service in the service department is very good. I have your card done in a timely fashion. I like that they offered to give you a ride home so you don’t have to stay there the whole time. More

by G20VENTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for highlighting our efficient service department and the prompt service for your Kia. We’re pleased Caleb and the team could arrange a ride home so you didn’t have to wait. We look forward to serving you again soon. Jonathan Brown jonathan.brown@russdarrow.com

May 09, 2026

Katie was very responsive when we first came in. She quickly got the Dx codes, conferred with a tech, then arranged for a rental and Uber. We were on our way in a little over an hour. She texted me More

by croberts3758
Recommend Dealer
Yes
Employees Worked With
Katie
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May 11, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jonathan Brown jonathan.brown@russdarrow.com

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