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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
1,682 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 465 service reviews

February 21, 2026

My car was accidentally damaged during my service--without me having to ask for anything, they've completely taken care of the issue with minimum inconvenience to me. Completely professional More

by kgschel
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Stehr
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Feb 22, 2026 -

Russ Darrow Kia of Waukesha responded

We’re glad our team took care of the damage to your Kia Stinger without causing extra inconvenience. It’s rewarding to hear you found the entire service experience professional. Thank you for your continued trust. Jonathan Brown jonathan.brown@russdarrow.com

Feb 23, 2026 -

kgschel responded

I'd like to add on to this--mistakes happen, full stop. What matters is how people and organizations respond to them, and that is where this dealership is really outstanding: excellent people with top notch customer-focused skills. There's another Kia dealership close to my work that would be more convenient for me to use but I have no intention of going elsewhere, largely due to Katilyn Stehr. Whatever you are paying her, it probably should be more..

February 19, 2026

Not really comfortable with my Tesla Melissa told me my car charger worked it didn't. Replace low voltage battery light came on and she said they replaced it and come to find out they had the wrong battery More

by TOREYPHILIPS
Recommend Dealer
No
Employees Worked With
Melissa
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Feb 22, 2026 -

Russ Darrow Kia of Waukesha responded

Torey, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jonathan Brown jonathan.brown@russdarrow.com

February 12, 2026

Friendly, accommodating and overall a good experience. Mike did a great job! 3 more words More

by HARRISONC.14
Recommend Dealer
Yes
Employees Worked With
Mike Z
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Feb 12, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate your five-star rating and the chance to service your Honda Odyssey. We’re pleased our team provided friendly, accommodating support for a positive experience. We look forward to assisting you again. Jonathan Brown jonathan.brown@russdarrow.com

February 12, 2026

Easy to schedule, easy to wait on completion, satisfied customer Friendly, smiling, polite, prompt, pretty More

by ROB@MASTERZS.COM
Recommend Dealer
Yes
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Feb 12, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate your five-star review and your feedback on servicing your Kia. We’re glad scheduling went smoothly and that our team made your visit both welcoming and efficient. Jonathan Brown jonathan.brown@russdarrow.com

February 12, 2026

The process went well and smooth. Everyone was very friendly. I would recommend the dealership to everyone! More

by klothryan
Recommend Dealer
Yes
Employees Worked With
Melissa
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Feb 13, 2026 -

Russ Darrow Kia of Waukesha responded

We’re glad to hear your Chevrolet Equinox service went smoothly and that our team was friendly throughout. We appreciate you recommending us to others. Jonathan Brown jonathan.brown@russdarrow.com

February 12, 2026

Dealership is under construction but they are still providing the services for their customers. Had an oil change, tire rotation and they washed my car. I was out in about a hour. More

by LABSKTFL
Recommend Dealer
Yes
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February 11, 2026

Outstanding service and communication Attention to detail and explanation of the work and projected other and pricing More

by MRAASCH
Recommend Dealer
Yes
Employees Worked With
Caleb and Chris- both rockstars
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Feb 12, 2026 -

Russ Darrow Kia of Waukesha responded

It’s wonderful to hear our service team provided detailed work explanations and clear pricing for your Kia Sportage. Thank you for sharing this feedback. We look forward to assisting you again. Jonathan Brown jonathan.brown@russdarrow.com

February 11, 2026

Outstanding service and communication Attention to detail and explanation of the work and projected other and pricing More

by MRAASCH
Recommend Dealer
Yes
Employees Worked With
Caleb and Chris- both rockstars
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Feb 12, 2026 -

Russ Darrow Kia of Waukesha responded

It’s fantastic to know our team provided clear explanations, thorough care, and transparent communication about the work and pricing for your Kia Sportage. We appreciate you sharing your experience. We look forward to supporting your future maintenance needs. Jonathan Brown jonathan.brown@russdarrow.com

February 10, 2026

Great customer service and work/assessment completed as requested within a day Thank you for your help More

by Ldwendorf
Recommend Dealer
Yes
Employees Worked With
Katie
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Feb 10, 2026 -

Russ Darrow Kia of Waukesha responded

It’s great to hear our team completed the assessment on your Kia Soul so quickly and met your expectations. Thank you for trusting us with your service and sharing your feedback.

February 08, 2026

1 hour recall, took 3 hours, poor communication Should have given a more specific timeframe More

by Gregam44
Recommend Dealer
No
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Feb 12, 2026 -

Russ Darrow Kia of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jonathan Brown jonathan.brown@russdarrow.com

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