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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
1,744 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 508 service reviews

April 28, 2026

Service team was outstanding friend and listened to my needs the service manager and the tech Joe were great More

by Na17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Apr 28, 2026 -

Russ Darrow Kia of Waukesha responded

We’re delighted our service manager and technicians provided friendly care and really listened to your needs during your Kia service. Thank you for sharing your feedback. Jonathan Brown jonathan.brown@russdarrow.com

April 28, 2026

I was stuck way later than the anticipated time I was told. I was then approached by a salesman that was very persistent on trying to make a sale when I made it clear my credit isn't great and I am curre More

by Jsp822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sommers
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April 26, 2026

The dealership is undergoing renovations. I have not been there since last year. I pulled into the garage. There was no sign where to go and no one came out to greet me. The service was fast More

by AJEKPACK
Recommend Dealer
Yes
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Apr 26, 2026 -

AJEKPACK responded

Oil change was done quickly. Staff were all very friendly. Renovations are improving the dealership.

Apr 28, 2026 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Jonathan Brown jonathan.brown@russdarrow.com

April 24, 2026

Very quick service Was able to make an appointment that worked for my schedule Thank you More

by MUZA_PSC
Recommend Dealer
Yes
Employees Worked With
Makenzie swieciak
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Apr 24, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for the five-star rating! We’re glad that scheduling your Kia Niro service fit your timeline and that we completed it quickly. We appreciate you taking the time to let us know and look forward to assisting you again. Jonathan Brown jonathan.brown@russdarrow.com

April 24, 2026

Great experience overall. The buying process was smooth, and what really stood out was the service after the sale. An issue came up shortly after I got the car, but they handl More

by Emanuel Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Otapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2026 -

Russ Darrow Kia of Waukesha responded

We’re pleased to hear the purchase of your Kia Sedona went smoothly and that our team addressed your concern promptly. Thank you for highlighting our post-sale service and for recommending us. We look forward to assisting you again. Jonathan Brown jonathan.brown@russdarrow.com

April 23, 2026

Went for an oil change and update on vehicle. Took longer than expected for the update. More

by KROD316
Recommend Dealer
Yes
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Apr 26, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. If there is anything we can assist you with in the future, please let us know. Jonathan Brown jonathan.brown@russdarrow.com

April 21, 2026

Great customer service. Got the work done way faster than expected Love this service department More

by JHERRICKJOHNSON
Recommend Dealer
Yes
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Apr 21, 2026 -

Russ Darrow Kia of Waukesha responded

We’re delighted our team provided prompt, attentive service for your Kia Sorento. Thank you for sharing your positive feedback. We look forward to assisting you with future maintenance. Jonathan Brown jonathan.brown@russdarrow.com

April 20, 2026

Professional Prompt and knowledgeable. Provided excellent updates, great customer service skills. Katie was awesome! Katie service keeps me coming back to Russ Darrow for all of my service More

by brogers922
Recommend Dealer
Yes
Employees Worked With
Katie
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Apr 20, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for highlighting our team’s prompt, knowledgeable communication and regular updates during your Kia Optima service. We’re thrilled our customer care encourages you to return for maintenance. Let us know whenever you need assistance again. Jonathan Brown jonathan.brown@russdarrow.com

April 20, 2026

1 Service is bad. Nobody returns my calls. I traded in a car with 2 key fobs. I bought a newer car and was given 1 key. So I am forced to pay for a 2nd key and service More

by PEGARETK
Recommend Dealer
No
Employees Worked With
Service. Key fob.
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Apr 20, 2026 -

PEGARETK responded

And I was given a flash drive in place of paperwork and it doesn’t work. I have questions about mfg warranty vs extended warranty and can’t get a return phone call.

Apr 21, 2026 -

PEGARETK responded

My issues have finally been resolved. A special thank you to Kaitlyn for a job well done keeping me up to date on the progress.

Apr 24, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jonathan Brown jonathan.brown@russdarrow.com

April 18, 2026

Awesome service whenever I go. Highly recommend your services and pricing was reasonable. I am always at ease after my car is serviced. More

by mwanta844
Recommend Dealer
Yes
Employees Worked With
Katie
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Apr 18, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for recommending our service and noting our reasonable pricing. We’re glad each visit leaves you feeling confident about your Kia Sorento’s care. We look forward to welcoming you back. Jonathan Brown jonathan.brown@russdarrow.com

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