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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
1,647 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 440 service reviews

January 04, 2026

Very friendly staff to work with. .the work was done correctly and relatively quickly so im happy More

by johnozminkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Jonathan Brown jonathan.brown@russdarrow.com

January 03, 2026

Very good and honest Communicated well. Let me know part had to be ordered. Covered under warranty More

by you33
Recommend Dealer
Yes
Employees Worked With
Caleb
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Jan 04, 2026 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Jonathan Brown jonathan.brown@russdarrow.com

December 31, 2025

Very happy Appointment was on time, Katherine was very knowledgeable and informative It was a great experience More

by PMDELPRINCIPE
Recommend Dealer
Yes
Employees Worked With
Katherine Janis
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Dec 31, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jonathan Brown jonathan.brown@russdarrow.com

December 25, 2025

Quick and friendly. Reasonable service requests were met. I was amazed they were open Christmas Eve. More

by KLEINJAS
Recommend Dealer
Yes
Employees Worked With
Dk
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Dec 26, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for choosing Russ Darrow Kia of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jonathan Brown jonathan.brown@russdarrow.com

December 20, 2025

Oil change was good. Was told that car has bad battery but wouldn't replace it. To soon under warranty. More

by Jrfix68
Recommend Dealer
No
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Dec 31, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jonathan Brown jonathan.brown@russdarrow.com

December 20, 2025

Everything is good. Everything is good, they communicate well and took care of my car. More

by Mlh
Recommend Dealer
Yes
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Dec 20, 2025 -

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jonathan Brown jonathan.brown@russdarrow.com

December 12, 2025

Very friendly, very professional, very thorough. Love working with them. They always get the job done More

by labcab3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for choosing Russ Darrow Kia of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jonathan Brown jonathan.brown@russdarrow.com

December 10, 2025

Fast easy and clear delivery of what work was done and needed Job well done More

by j85patrick
Recommend Dealer
Yes
Employees Worked With
Dylan Gonsalves-DeSerre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Gonsalves-DeSerre
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Dec 10, 2025 -

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jonathan Brown jonathan.brown@russdarrow.com

December 07, 2025

I was only there for a little bit but the people were nice Excellent customer service all around More

by RALPH.BOUCHER
Recommend Dealer
Yes
Employees Worked With
Dylan Gonsalves-DeSerre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Gonsalves-DeSerre
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Dec 07, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Jonathan Brown jonathan.brown@russdarrow.com

December 05, 2025

I have only been at this dealership for service on my car. They are very responsive, timely, friendly and respectful. They complete the service in the time frame quoted. More

by croftmarge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jonathan Brown jonathan.brown@russdarrow.com

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