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Russ Darrow Kia of Waukesha
Waukesha, WI
1,767 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 524 service reviews
Verified Customer
May 11, 2026
Very friendly dealers Dealers did well, but service was off a bit this time. All the lug nuts were on the wheels, but one was left in the crack of the passenger seat. The video showing me what was done was off a bit this time. All the lug nuts were on the wheels, but one was left in the crack of the passenger seat. The video showing me what was done was hard to understand. Even Celeb didn't understand it. Also where you put the oil in needed to be wiped down better from spill. More
by SOBIERALSKIJOE19
Employees Worked With
Celeb
May 11, 2026
Excelente atención y servicios el personal es muy atento y amable se preocupan por el cliente y amable se preocupan por el cliente More
by Jose Martine
May 09, 2026
Nice clean establishment even though they are remodeling. The workers are always friendly and greet me with a smile. The workers are always friendly and greet me with a smile. More
by TIFFANYMORBLEY
Employees Worked With
May 09, 2026
The customer service in the service department is very good. I have your card done in a timely fashion. I like that they offered to give you a ride home so you don’t have to stay there the whole time. good. I have your card done in a timely fashion. I like that they offered to give you a ride home so you don’t have to stay there the whole time. More
by G20VENTI
Employees Worked With
May 09, 2026
Katie was very responsive when we first came in. She quickly got the Dx codes, conferred with a tech, then arranged for a rental and Uber. We were on our way in a little over an hour. She texted me She quickly got the Dx codes, conferred with a tech, then arranged for a rental and Uber. We were on our way in a little over an hour. She texted me with progress. More
by croberts3758
Employees Worked With
Katie
May 08, 2026
Everyone who works here has been patient and kind. Services is always faster and more affordable than expected. I also enjoy the frequent updates and great communication! Services is always faster and more affordable than expected. I also enjoy the frequent updates and great communication! More
by MARYPARIZEK
May 08, 2026
Loved the great value, quality products, and knowledgeable service representative. The waiting area is set up to access Internet for professional and personal use. knowledgeable service representative. The waiting area is set up to access Internet for professional and personal use. More
by kafitz4
Employees Worked With
