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Russ Darrow Kia of Waukesha
Waukesha, WI
1,761 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 519 service reviews
May 09, 2026
Nice clean establishment even though they are remodeling. The workers are always friendly and greet me with a smile. The workers are always friendly and greet me with a smile. More
by TIFFANYMORBLEY
Verified CustomerEmployees Worked With
May 09, 2026
The customer service in the service department is very good. I have your card done in a timely fashion. I like that they offered to give you a ride home so you don’t have to stay there the whole time. good. I have your card done in a timely fashion. I like that they offered to give you a ride home so you don’t have to stay there the whole time. More
by G20VENTI
Employees Worked With
May 09, 2026
Katie was very responsive when we first came in. She quickly got the Dx codes, conferred with a tech, then arranged for a rental and Uber. We were on our way in a little over an hour. She texted me She quickly got the Dx codes, conferred with a tech, then arranged for a rental and Uber. We were on our way in a little over an hour. She texted me with progress. More
by croberts3758
Employees Worked With
Katie
May 08, 2026
Everyone who works here has been patient and kind. Services is always faster and more affordable than expected. I also enjoy the frequent updates and great communication! Services is always faster and more affordable than expected. I also enjoy the frequent updates and great communication! More
by MARYPARIZEK
May 08, 2026
Loved the great value, quality products, and knowledgeable service representative. The waiting area is set up to access Internet for professional and personal use. knowledgeable service representative. The waiting area is set up to access Internet for professional and personal use. More
by kafitz4
Employees Worked With
May 05, 2026
It was a great visit. The only thing I have to say is waiting in the garage for someone to come to the vehicle made it longer for me to stay because no one came. You need The only thing I have to say is waiting in the garage for someone to come to the vehicle made it longer for me to stay because no one came. You need to post something stating they need to walk into the new part. The only complaint I have. More
by NICKMEGANV
Employees Worked With
Other Employees :
I think that's who I had. It was a very nice young lady and she was great.
May 05, 2026
Katie was awesome,she changed my outlook about dealerships highly recommend that location.katie rocks dealerships highly recommend that location.katie rocks More
by Nick wirth
Employees Worked With
May 02, 2026
Only issue I have with warranty work is it seems like they never have parts in stock. Which means I have to reschedule another visit for the same issue they never have parts in stock. Which means I have to reschedule another visit for the same issue More
by agehrig1110
Employees Worked With
N/a
May 01, 2026
Russ Darrow Kia is by far the best car dealership I've ever encountered. Not only are the cars amazing, but the customer service is exceptional. Moreover, management goes above and beyond to help you with ever encountered. Not only are the cars amazing, but the customer service is exceptional. Moreover, management goes above and beyond to help you with everything that you need. Hi highly recommend Kia Russ Darrow to anybody that wants to buy a car! More
by JEANDELONGET
