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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
1,632 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 432 service reviews

December 05, 2025

They did a great job fixing my vehicle and gave me a loaner car while my car was being worked on. They were always nice and respectful. More

by NORTHRUP.PATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Gonsalves-DeSerre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Jonathan Brown jonathan.brown@russdarrow.com

December 05, 2025

I have only been at this dealership for service on my car. They are very responsive, timely, friendly and respectful. They complete the service in the time frame quoted. More

by croftmarge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jonathan Brown jonathan.brown@russdarrow.com

November 27, 2025

Offered several windows of time. Vert promptly completed the service. Much better service than before. More

by jnsengupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Gonsalves-DeSerre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Jonathan Brown jonathan.brown@russdarrow.com

November 26, 2025

The dealership was being renovated, so the waiting room was kind of crowded. I would say they took care of my car rather well. More

by FRANKIE_47025
Recommend Dealer
Yes
Employees Worked With
Dylan Gonsalves-DeSerre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Gonsalves-DeSerre
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Nov 27, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Dylan and our team. Please don't hesitate to let us know if we can be of further assistance. Jonathan Brown jonathan.brown@russdarrow.com

November 26, 2025

Good concise communication . Identified the issue and presented solution in a timely manner. Thank you! More

by jalainenaumann
Recommend Dealer
Yes
Employees Worked With
I Caleb
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Nov 26, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jonathan Brown jonathan.brown@russdarrow.com

November 20, 2025

Service was great easy to schedule and done on a timely basis I will definitely return More

by vschmieder
Recommend Dealer
Yes
Employees Worked With
Dylan Gonsalves-DeSerre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Gonsalves-DeSerre
Report | Print
Nov 20, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for choosing Russ Darrow Kia of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jonathan Brown jonathan.brown@russdarrow.com

November 20, 2025

Over 2 hours for an oil change with appointment, too long Otherwise the service was thorough More

by Sdjensen21
Recommend Dealer
Yes
Employees Worked With
Katherine
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Nov 21, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Katherine and our team. Please don't hesitate to let us know if we can be of further assistance. Jonathan Brown jonathan.brown@russdarrow.com

November 20, 2025

It was good , everyone was nice. I had a good experience and my car was good . More

by AMBERNJOHNSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Jonathan Brown jonathan.brown@russdarrow.com

November 11, 2025

Everyone was friendly and knowledgeable. They were will to help with any questions and get me a ride if I needed one. More

by JUDYZ26320
Recommend Dealer
Yes
Employees Worked With
Dylan Gonsalves-DeSerre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Gonsalves-DeSerre
Report | Print
Nov 11, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Jonathan Brown jonathan.brown@russdarrow.com

November 08, 2025

Found a minor leak (washer fluid tank) and advised/ordered parts for repair, nice! Good catch. More

by THOMAS.DARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Gonsalves-DeSerre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Caton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlie Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jonathan Brown jonathan.brown@russdarrow.com

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