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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.5
397 Reviews

397 Reviews of Russ Darrow Waukesha Kia - Service Center

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August 24, 2025

Caleb the service advisor was so kind and helpful to me. He literally made a terrible situation bearable and was very patient with all my questions and phone calls! More

by SYDNEYMCBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb
Aug 24, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jonathan Brown jonathan.brown@russdarrow.com

August 22, 2025

Always great service by Kaitie. I like the service video they send of your car when it is done. More

by NJKESTLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Jonathan Brown jonathan.brown@russdarrow.com

August 21, 2025

Dealerships is great at communicating. We love the short videos we got after our oil caring and when we were purchasing our vehicle. Very personable! More

by MELISSA.SUSAN1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Jonathan Brown jonathan.brown@russdarrow.com

August 21, 2025

Nice video of what was done on the car thankyou. Fast service and nice waiting room. More

by JMLHD1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Jonathan Brown jonathan.brown@russdarrow.com

August 19, 2025

My engine light came on and I took my car in for service and paid almost $200. The check engine light never went off, and I took it in days later. (I was on hold for over 15 minutes when I called.). Katie s More

by elizabethaliza1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Povlich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your review, Elizabeth. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Brandon McGahee brandon.mcgahee@russdarrow.com

August 19, 2025

Great service. Customer centric. Fair in price. Honest in estimates. Jacob always takes the best care of me. Great smile, friendly, yet down to business of addressi More

by mipurnell64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

August 17, 2025

Oil was left on the floor of my vehicle and it should not be. Respect customers vehicles More

by DECLINED3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Brandon McGahee brandon.mcgahee@russdarrow.com

August 16, 2025

Excellent and friendly service Service was great. Waiting area was great. Speed of service was great. More

by JSSTELZL
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Povlich
Aug 16, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

August 16, 2025

Everyone was very courteous & helpful with service & still keeping my spot even though I was going to be 15 min late. I was able to work at a table instead of waiting room which was helpful & appre More

by Meechi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

August 15, 2025

Should have disclosed software updates are not able to be fixed currently so I stop wasting time driving 30 minutes there and back More

by PACKERS4434
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Povlich
2.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Sullivan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Russ Darrow Kia of Waukesha responded

I'm very sorry for the inconvenience this caused and for the time you spent driving here without being informed ahead of time. That’s not the experience we want for our customers. Please give us a call at 262-547-1300 and ask for me, Gildardo, so I can personally look into this for you and help make things right.

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