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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
1,696 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 474 service reviews

March 09, 2026

I had power sliding door repairs done in the fall. The window stopped working. I came in for troubleshooting for the window. More

by william93
Recommend Dealer
Yes
Employees Worked With
Caleb
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March 08, 2026

Very professional and made my experience a great visit. Angela is an asset to this dealership. Her personality makes everyone smile. More

by Ron@rnelsonservice.com
Recommend Dealer
Yes
Employees Worked With
Angela David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela David
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Mar 08, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your positive service experience with your Kia Seltos. Angela’s warmth truly brightened the visit and we're pleased she made you smile. We appreciate the five-star rating and look forward to assisting with your Seltos in the future. Jonathan Brown jonathan.brown@russdarrow.com

March 06, 2026

Okay Had to wait 10 minutes before anyone greeted me in service. Only one rep was in that area and he was on the phone with another customer. More

by Mjschenk
Recommend Dealer
Yes
Employees Worked With
Caleb
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Mar 08, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for your feedback. Please don't hesitate to reach out to us directly if you'd like to discuss your concerns in more detail. We appreciate your business and hope to see you again. Jonathan Brown jonathan.brown@russdarrow.com

March 06, 2026

Angela was super nice and very knowledgeable about the car i bought. She showed me features that were extremely helpful to make my driving experience even better. A class "A" employee would definitely buy More

by TED_NBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for the five-star rating. We’re glad Angela’s expertise with your Kia Telluride’s features enhanced your driving experience. We look forward to helping you again when it’s time for your next Kia. Jonathan Brown jonathan.brown@russdarrow.com

March 05, 2026

Professional. Friendly. Timely and follow-up. I never hesitate to bring my car in for service. Everyone is great More

by gail_hubbard
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 06, 2026 -

Russ Darrow Kia of Waukesha responded

It’s wonderful to hear our team provided professional, friendly service for your Kia Sportage. We’re glad the timely follow-up made your visits easy and that you trust us for your maintenance. Thank you for sharing your positive experience. Jonathan Brown jonathan.brown@russdarrow.com

March 04, 2026

Quick and complete Great customer service Able to get in when needed. Service was great. More

by Joan.gralla
Recommend Dealer
Yes
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Mar 04, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for highlighting how fast and thorough our team was when servicing your Sportage. We’re pleased we could fit you in when needed and deliver great customer service. We appreciate your feedback and look forward to assisting you with your Kia Sportage again. Jonathan Brown jonathan.brown@russdarrow.com

March 01, 2026

Awesome energy. Love the new waiting room The process of dropping off and picking up is super easy More

by christine.crane87
Recommend Dealer
Yes
Employees Worked With
Katie
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Mar 02, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate you pointing out the upbeat atmosphere and are happy the refreshed waiting area met your expectations. It’s great to hear the drop off and pick up process was seamless for your Chevrolet. Jonathan Brown jonathan.brown@russdarrow.com

February 27, 2026

Great to deal with and communication is wonderful, Chris called to let me know of a slight delay and then called again when the vehicle was done. More

by KARINK0410
Recommend Dealer
Yes
Employees Worked With
I believe Chris
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Feb 27, 2026 -

Russ Darrow Kia of Waukesha responded

It’s great to hear our team’s timely updates made your Kia Sportage service run smoothly. Thanks for sharing your positive experience. Jonathan Brown jonathan.brown@russdarrow.com

February 26, 2026

Everything was top notch and ran as smooth as a well-oiled locomotive. Two thumbs way up! More

by PAULKUHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2026 -

Russ Darrow Kia of Waukesha responded

Delighted to hear that your Seltos service ran seamlessly from start to finish. We appreciate you taking the time to highlight our smooth process. We look forward to helping keep your Kia running at its best. Jonathan Brown jonathan.brown@russdarrow.com

February 21, 2026

My car was accidentally damaged during my service--without me having to ask for anything, they've completely taken care of the issue with minimum inconvenience to me. Completely professional More

by kgschel
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Stehr
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Feb 22, 2026 -

Russ Darrow Kia of Waukesha responded

We’re glad our team took care of the damage to your Kia Stinger without causing extra inconvenience. It’s rewarding to hear you found the entire service experience professional. Thank you for your continued trust. Jonathan Brown jonathan.brown@russdarrow.com

Feb 23, 2026 -

kgschel responded

I'd like to add on to this--mistakes happen, full stop. What matters is how people and organizations respond to them, and that is where this dealership is really outstanding: excellent people with top notch customer-focused skills. There's another Kia dealership close to my work that would be more convenient for me to use but I have no intention of going elsewhere, largely due to Katilyn Stehr. Whatever you are paying her, it probably should be more..

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