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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
1,727 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 497 service reviews

April 15, 2026

Professional but also friendly and not robotic salespeople. Showroom is spacious and clean. Overall great experience. More

by brandonschubs
Recommend Dealer
Yes
Employees Worked With
Brandon
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Apr 15, 2026 -

Russ Darrow Kia of Waukesha responded

We’re grateful you noticed our team’s professional yet welcoming approach. It’s wonderful to hear the showroom felt spacious and clean. Thank you for sharing your positive experience. Jonathan Brown jonathan.brown@russdarrow.com

April 15, 2026

I had a warranty issue. An ongoing problem. Caleb handled it very well. The vehicle was finished when I requested. More

by DOepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2026 -

Russ Darrow Kia of Waukesha responded

It’s great to hear Caleb resolved your warranty concern and had your Kia ready when you needed it. Please let us know if there’s anything else we can do for you. Jonathan Brown jonathan.brown@russdarrow.com

April 13, 2026

Caleb communicated well. A rental car was easily available. Start to finish was an easy process. More

by E.kost28
Recommend Dealer
Yes
Employees Worked With
Caleb
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Apr 13, 2026 -

Russ Darrow Kia of Waukesha responded

Great to hear communication was smooth and a rental Kia was available when you needed it. We’re glad the entire service process went effortlessly. Jonathan Brown jonathan.brown@russdarrow.com

April 12, 2026

5 The workers were great I will tell my friends about your dealership Workers attitude was good More

by MRCOLLIER14
Recommend Dealer
Yes
Employees Worked With
Angela David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela David
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Apr 12, 2026 -

Russ Darrow Kia of Waukesha responded

We’re thrilled our team’s positive attitude made your visit a great experience. Thank you for trusting us with your GMC Terrain service and for recommending us to your friends. We look forward to welcoming you back. Jonathan Brown jonathan.brown@russdarrow.com

April 10, 2026

I was very pleased with the service and attention I was given from the entire staff. More

by MDBRALICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2026 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing that you felt well cared for by our team during service on your Kia Sportage. We're pleased our staff’s attention made a positive difference. We look forward to assisting you again. Jonathan Brown jonathan.brown@russdarrow.com

April 09, 2026

Good, but I waited in the service lane several minutes, with 2 staff asking if I had been helped, before someone told me I had to go inside More

by CBLOOM1217
Recommend Dealer
Yes
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Apr 13, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we apologize for the delay in helping you. Thank you for choosing Russ Darrow Kia of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Jonathan Brown jonathan.brown@russdarrow.com

April 08, 2026

Fixed my recall, but no help when I asked to fix my kia code so I can use my settings and change the time More

by Seaversjordan
Recommend Dealer
Yes
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Apr 09, 2026 -

Russ Darrow Kia of Waukesha responded

Jordan, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jonathan Brown jonathan.brown@russdarrow.com

April 05, 2026

Great service. Had the 15000 mile set ice done and was completed in 45 minutes... fantastic. The check-in took longer than expected @20 minutes but that was appa More

by DECLINE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names.
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Apr 06, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Jonathan Brown jonathan.brown@russdarrow.com

April 05, 2026

Took care in at appointment time and was done when promised with no grease smudges on car or any other issues. More

by mikem
Recommend Dealer
Yes
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Apr 05, 2026 -

Russ Darrow Kia of Waukesha responded

We’re glad we could service your Kia Sorento on schedule and return it spotless and issue-free. Thank you for the five-star rating. Jonathan Brown jonathan.brown@russdarrow.com

April 03, 2026

I went in for a nail in my tire, was able to easily make an appointment for the next day. I was greeted promptly, the gentleman assed the tire and said the nail was in a good spot and could likely be patche More

by CHARLEEANN0
Recommend Dealer
Yes
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Apr 05, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you, Charleeann, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jonathan Brown jonathan.brown@russdarrow.com

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