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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
1,804 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 543 service reviews

June 15, 2026

Not sure car was even inspected. And it definitely was not cleaned It was disappointing More

by KELLY.TACZALA
Recommend Dealer
No
Employees Worked With
Xavier and Jeff
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June 15, 2026

Fast and easy It was very easy and I was greeted by A very nice man and shown where the service department was now More

by RAVINS50
Recommend Dealer
Yes
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Jun 15, 2026 -

Russ Darrow Kia of Waukesha responded

We’re pleased to hear the service process was straightforward and that our team member made you feel welcome upon arrival. Thank you for choosing us for your Kia Forte’s service and for sharing your experience. Jonathan Brown jonathan.brown@russdarrow.com

June 09, 2026

Excellent service. Was faster than the quoted hour. Was a little disappointed with not getting a car wash. But do to remodeling.. I understand. More

by BOWIEDONTE25
Recommend Dealer
Yes
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Jun 09, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for the five-star rating and for trusting us with your Kia service. We’re glad we could complete the work sooner than expected. We appreciate your patience about the car wash delay during our remodeling. Jonathan Brown jonathan.brown@russdarrow.com

June 08, 2026

Engine cover was not replaced properly. Hanging loose on front end needs to be fixed. It took almost 2 hours for an oil change. Seems like a long time for an appointment for an oil change More

by dchernick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. Please feel free to contact us directly. Jonathan Brown jonathan.brown@russdarrow.com

June 04, 2026

Nice new waiting area, staff was great. I wish there was a way to make the oil change faster. More

by RKWALKER86
Recommend Dealer
Yes
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Jun 05, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for the five-star rating and for highlighting our new waiting area and attentive staff during your Kia service. We appreciate the suggestion on speeding up the oil change service. We’ll pass this to our service team to explore ways to streamline the process. Jonathan Brown jonathan.brown@russdarrow.com

June 03, 2026

My experience at Kia is always pleasant. The employees are friendly, helpful, informative, and professional. More

by jkendahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate you taking the time to share your positive experience with our Kia team. It’s wonderful to hear our staff made each visit friendly, helpful, informative, and professional. We look forward to welcoming you back soon. Jonathan Brown jonathan.brown@russdarrow.com

June 01, 2026

Friendly, easy to work with They were busy but had multiple people checking on us and moving the deal along More

by NATEDOGB
Recommend Dealer
Yes
Employees Worked With
Riley
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Jun 01, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for highlighting how our team stayed on top of your service appointment for your Kia Carnival Hybrid. We’re pleased you found the process friendly and efficient despite a busy schedule. Please let us know if there’s anything more we can do for you. Jonathan Brown jonathan.brown@russdarrow.com

May 30, 2026

Had spark plugs replaced still runs horrible now they want me to pay for a diagnostic test to see what’s wrong with it, this engine has a recall on it and they won’t replace it More

by fena.laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashier in service was very nice
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Jun 04, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. Please reach out to me so that we can speak directly. Jonathan Brown jonathan.brown@russdarrow.com

May 30, 2026

Oil change took 1 hr and I cancelled the vehicle wash. Too slow for me More

by DEFLESCH44
Service Time
Recommend Dealer
No
Employees Worked With
Kaitie Stehr
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2026 -

Russ Darrow Kia of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jonathan Brown jonathan.brown@russdarrow.com

May 29, 2026

Brought car in for estimate on damage. Asked service guy who didn't have any information. Repairs were totalling 2000. No papers were given to me. Just a two sentence text message about it More

by PETERSBULLOCK
Recommend Dealer
No
Employees Worked With
Service manager
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Jun 04, 2026 -

Russ Darrow Kia of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Please contact me with questions. Jonathan Brown jonathan.brown@russdarrow.com

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