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Russ Darrow Kia of Waukesha
Waukesha, WI
1,791 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 537 service reviews
Verified Customer
May 30, 2026
Had spark plugs replaced still runs horrible now they want me to pay for a diagnostic test to see what’s wrong with it, this engine has a recall on it and they won’t replace it want me to pay for a diagnostic test to see what’s wrong with it, this engine has a recall on it and they won’t replace it More
by fena.laurie
Employees Worked With
Cashier in service was very nice
May 30, 2026
Oil change took 1 hr and I cancelled the vehicle wash. Too slow for me Too slow for me More
by DEFLESCH44
Employees Worked With
May 29, 2026
Brought car in for estimate on damage. Asked service guy who didn't have any information. Repairs were totalling 2000. No papers were given to me. Just a two sentence text message about it Asked service guy who didn't have any information. Repairs were totalling 2000. No papers were given to me. Just a two sentence text message about it. Asked when I picked up the car for a call from manager and have yet to receive one More
by PETERSBULLOCK
Employees Worked With
Service manager
May 28, 2026
The buying experience wasn't great. The finance guy made references to my income and how I should be able to spend more in front of my daughter. Jeff promised me a spare key for the veh The finance guy made references to my income and how I should be able to spend more in front of my daughter. Jeff promised me a spare key for the vehicle. I had to follow up with him a minimum of 5x to get the spare. It took 5 weeks. I was told I didn't need to make an appointment and they could program it. service department was busy and couldn't do it. Made an appointment for a week later. When I returned to get it done, we were told they needed to order a new spare because they had messed up the VIN assignment to the key. So it's now been 6 weeks and we are hoping to get it done next week. On top of that, the air conditioning compressor has gone out on the vehicle. Waiting on the part now. Yesterdays appointment to fix the AC and get the key programmed was a bust. Neither happened and we are waiting to schedule another appointment once the parts and new key comes in. More
by JAY.ANDERS
Employees Worked With
Jeff Sommers and the service department
May 28, 2026
This was only time acceptable for my maintenance as far as time. The service advisor is wonderful past 2 times. Can't understand tech on video which also constantly cuts out on information. Go back to pape as time. The service advisor is wonderful past 2 times. Can't understand tech on video which also constantly cuts out on information. Go back to paper information More
by JTWEBB04
May 26, 2026
Very professional and very quick ! Explained everything that was done ! Also car drives great !thank you Explained everything that was done ! Also car drives great !thank you More
by MOOREDAMOND18
May 20, 2026
Easy, fairly quick service, kept me updated. A sign that the service garage was not usable both ways would have been nice, like a heads up on where best to pull up for my service. A sign that the service garage was not usable both ways would have been nice, like a heads up on where best to pull up for my service. More
by PJACOBS617
Employees Worked With
Idk. A younger, blonde woman greeted me and explained things, but I do not recall her name. She was polite and professional.
