Russ Darrow Mazda of Greenfield

Maxwell takes care of all the little details. He goes above and beyond just customer service He goes above and beyond just customer service More

Cullen was a delight to work with. When I arrived, no one even acknowledged me. A guy on the phone looked at me with dead eyes but didn't react or say a word. After 5 awkward minutes o When I arrived, no one even acknowledged me. A guy on the phone looked at me with dead eyes but didn't react or say a word. After 5 awkward minutes of standing there, Cullen suddenly came into the service area with a big smile on his face and light in his eyes and asked if I'd been helped. I said no so he quickly got me checked in and was very pleasant and helpful through the whole process. I very much enjoyed working with him and hope I get to do so again in the future. Thank you Cullen for making me feel welcome and for a seamless service experience. A+++ More

Maxwell and service team performed an excellent job on addressing the needs of our Cx30. I also was appreciative of the loaner vehicle. I would highly recommend the Russ Darrow Mazda team for leasing an addressing the needs of our Cx30. I also was appreciative of the loaner vehicle. I would highly recommend the Russ Darrow Mazda team for leasing and service. More

Put in interest for the vehicle, had 6 people contact me from different Russ Darrow locations, so I made an appointment with someone a different dealership then the one my vehicle was at. Vehicle was disgus from different Russ Darrow locations, so I made an appointment with someone a different dealership then the one my vehicle was at. Vehicle was disgusting for the showing and test drive, we agreed to wait to have it cleaned. Waited for quite awhile for them to clean it and found that they skipped the third row and had bleached part of the carpet. Contacted the sales rep who 'scheduled' me an appointment. But never actually talked to service so they had no idea I was coming. Goes from a couple hours of waiting to, having to leave it overnight. I had to call late in the day to find out now they want to keep it all weekend. Obviously because I left with the car they figure they have my money and I am no longer a priority. I wasn't even going to make this review, but they kept hounding me to make one. More

very welcoming and made sure i understood everything that they would to with my car. they would to with my car. More

They were kind and tried to understand what I was trying to communicate to them. to communicate to them. More

My appointment was for 11:00 for an oil change another minor maintenance item.took 2hrs making me late and having to cancel an important appointment minor maintenance item.took 2hrs making me late and having to cancel an important appointment More

Easy to work with. Super responsive and informative. All around enjoyable experience. Will recommend to others Super responsive and informative. All around enjoyable experience. Will recommend to others More

I've never had a dealership experience as easy, swift or competent as Russ Darrow made mine. competent as Russ Darrow made mine. More

Nick handled a very busy Saturday before a holiday weekend fantastic. I felt seen and valued as a customer despite being short staffed weekend fantastic. I felt seen and valued as a customer despite being short staffed More