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Russ Darrow Mazda of Greenfield - Service Center
Greenfield, WI
274 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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274 Reviews of Russ Darrow Mazda of Greenfield - Service Center
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June 20, 2025
Everyone was professional and kind. The video of my vehicle was detailed and thorough, as well as understandable for someone of any car knowledge. The video of my vehicle was detailed and thorough, as well as understandable for someone of any car knowledge. More
by Jleutenegger
Verified CustomerEmployees Worked With
June 20, 2025
Anthony was very responsive to my questions, made sure the work needed was done correctly!! the work needed was done correctly!! More
by CANDACELETCHER
Employees Worked With
Other Employees :
Gus was actually my finance person, Kelly was my salesperson
June 18, 2025
We have always had good service here. The customer service reps are always nice and the technicians know what they are doing. The customer service reps are always nice and the technicians know what they are doing. More
by DOUGLAS53151
June 18, 2025
Everyone is pretty nice. I am usually only there for routine matters so, no complaints! I am usually only there for routine matters so, no complaints! More
by PEFARSEE
Employees Worked With
Other Employees :
Mike was also nice. And the woman managing checking out in the evenings.
June 18, 2025
The customer service was bot inviting. The lady taking my money didn't even speak to me. The guy that did my intake just left the bill and my keys at the desk. I wasnt allowed to use debit The lady taking my money didn't even speak to me. The guy that did my intake just left the bill and my keys at the desk. I wasnt allowed to use debit to avoid the fee, even though it was stated that it was an option. My car had oil/grease on the seat and the floor. I was disappointed in being treated so indifferent. I had to request the video of the oil change. I wasn't able to see what was happening before I paid for the service. More
by TIZ8692
Employees Worked With
MICHAEL RANDAZZO
June 17, 2025
When I arrived at Russ Darrow Mazda, it was very busy. I was helped right away. I had 3 recalls and an oil change that needed to be performed on my car. I received notification of the completion of my I was helped right away. I had 3 recalls and an oil change that needed to be performed on my car. I received notification of the completion of my oil change within the hour. I then texted and asked if my car was ready for pick up and did not receive a response. I called an hour later and was told it would be another hour or hour and half to fix the recalls. I then did not hear anything for hours. I called again at 5:30 because I knew the shop would be closing. I asked if the car was ready and was told it was and I had been texted and called. When I said I received no notification it was checked on and the message was never sent. I dropped my car off at 9:45 and didn’t get it back until 6:00. Both times I received an update on progress were because I called the dealer. They did not contact me except for the completion of the oil change. I have gotten all my prior work done at Russ Darrow and have not had these issues. More
by GREENHEE3
Employees Worked With
June 17, 2025
Very thorough and helpful in getting me in late notice and taking care of all my problems. and taking care of all my problems. More
by MCBELL0215
June 15, 2025
No one called me and told me my car was ready. I ended up calling to find that it had been ready for a while. I ended up calling to find that it had been ready for a while. More
by MKOSCINSKI
Employees Worked With
June 14, 2025
On time service was good no delays sitting area is clean short video of inspection provided short video of inspection provided More
by jvohla
