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Russ Darrow Mazda of Greenfield - Service Center

Greenfield, WI

4.6
294 Reviews

294 Reviews of Russ Darrow Mazda of Greenfield - Service Center

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June 10, 2025

I had appointment at 11:30 for oil change. When I arrived was told approximately 2 hours behind. Not acceptable! More

by ROXINEHERRMANN
Recommend Dealer
No
Employees Worked With
Not sure what his name was. He was new.
Jun 13, 2025 -

Russ Darrow Mazda of Greenfield responded

Providing a positive experience is our top priority, Roxine, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nick Saidai nick.saidai@russdarrow.com

June 09, 2025

It was fantastic and blew away all expectations on what a car buying experience could be. The team at Russ Darrow Mazda Greenfield did a fantastic job, especially Maxwell!! More

by KARL.MICHAEL.PETERS
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxwell Munsell
Jun 09, 2025 -

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

June 08, 2025

Anthony was very responsive to my concerns, answered all my questions and made me feel valued as as MAZDA customer!! More

by CANDACELETCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com

June 07, 2025

The dealership did a great job getting me in last minute and were very friendly and professional. More

by Steve Itsines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam O'Brien
Jun 07, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Saidai nick.saidai@russdarrow.com

June 07, 2025

Everybody at this location is friendly, welcoming and professional. I appreciate that the staff explained to me exactly what has to be done, I feel confident that my car is getting the best care. More

by anna.tejchman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com

June 07, 2025

The Maintenance crew works as if they have been choreographed. Almost as good as the Rockets! More

by nancygudgeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

June 05, 2025

The dealership wasn't welcoming, nor attentive. Sales person was bad except for Heather. All other workers were not interested in bargainin. It was their way or the highway More

by Etriggs
Recommend Dealer
No
Employees Worked With
AJ Becker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ramses Torres-Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Russ Darrow Mazda of Greenfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Nick Saidai nick.saidai@russdarrow.com

June 05, 2025

Matthew was great and very responsive. The shop was very clean and organized. Highly recommended. More

by snieds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

June 05, 2025

My favorite dealership! Friendly staff and a nice waiting room. I will be back to get my next car. More

by MEBRUCE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Saidai nick.saidai@russdarrow.com

June 04, 2025

The people were very nice and helpful but my oil leak took 2 visit to find it and very expensive. More

by LINDASONNEMAN1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com

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