Russ Darrow Mazda of Greenfield - Service Center

My appointment didn't "take" from online, but when I brought my car in at the time I thought it was scheduled, they were super nice about it and got my car in within about 15 min brought my car in at the time I thought it was scheduled, they were super nice about it and got my car in within about 15 min More

Car sat in service for 5 days untouched and with absolutely no communication on Russ Darrow’s end. There wasn’t even a work order created for the vehicle when I went to the dealer for updates. Dismi absolutely no communication on Russ Darrow’s end. There wasn’t even a work order created for the vehicle when I went to the dealer for updates. Dismissive to my questions, no apology, and no calls when I was promised someone would be reaching out to me. More

Didn't lock the car hood had to get off the highway so the hood wouldn't flip up and smash my windshield the hood wouldn't flip up and smash my windshield More

Great service, quick and reliable. Maxwell explained everything very clearly and concisely. Service was completed in a short amount time. Maxwell explained everything very clearly and concisely. Service was completed in a short amount time. More

thank you max for getting me in for lube oil filter tire rotate as soon as i pulled in! very convenient for my hectic schedule. love the video inspection feature and that i can reply to it if needed. everyo rotate as soon as i pulled in! very convenient for my hectic schedule. love the video inspection feature and that i can reply to it if needed. everyone is always so pleasant from start to finish. the cashier lady was lovely. More

I called & was helped last minute when I was here from out of town. Very courteous & fit me in out of town. Very courteous & fit me in More

Great service. I like the video of my inspection at the end. Would come back! I like the video of my inspection at the end. Would come back! More

Great job, last minute appointment and got oil change and tires rotated in under an hour. tires rotated in under an hour. More

It felt unfair that there is a 3% fee charged to use a credit card without prior notice. For expensive bills, such as mine, I had to pay $50 just as a fee to use my credit card because I did not know to b credit card without prior notice. For expensive bills, such as mine, I had to pay $50 just as a fee to use my credit card because I did not know to bring my debit card to pay. Please tell customers this up front when they drop off their car that credit is subject to a 3% fee. More

Max is always so pleasant. My car is always done in a timely manner and as promised. It nice that they provide water and snacks. My car is always done in a timely manner and as promised. It nice that they provide water and snacks. More