Russ Darrow Mazda of Madison - Service Center

Interactions were courteous and helpful from the time I picked up the car to the person helping me find it when I went for pick up. Service work was completed in a timely fashion and done well. I very much picked up the car to the person helping me find it when I went for pick up. Service work was completed in a timely fashion and done well. I very much appreciated the video explanations of the work that was completed As people are often looking for growth areas, I will share this. It would’ve been helpful if the video explanation was just a tad bit slower. Thank you so much for the loaner and the job well done. My CX five feels more responsive, and I feel confident in knowing that it runs well. More

Great service! Arrived early and got me right in. Showed video of inspection and suggested new wiper blades. Arrived early and got me right in. Showed video of inspection and suggested new wiper blades. More

Service as Russ Darrow Mazda is always smooth, prompt, and friendly. I’m also happy with the ease of scheduling online. and friendly. I’m also happy with the ease of scheduling online. More

Kyle was awesome as usual. This is our 5th car we purchased with Kyle helping us. He is very patient and very thorough explaining things. This is our 5th car we purchased with Kyle helping us. He is very patient and very thorough explaining things. More

Friendly and helpful, easy to talk too, seemed like she really cared about what she was doing really cared about what she was doing More

Appreciated the quick work for the service. Reception and service clearly are efficient. And much appreciate it. Reception and service clearly are efficient. And much appreciate it. More

Honestly they treat me right every single time. The people are professional, they honor their word. I’m pretty distrusting overall and they’ve done a fantastic job. Subjectively the best dealership The people are professional, they honor their word. I’m pretty distrusting overall and they’ve done a fantastic job. Subjectively the best dealership experience I’ve had in years. More

Andy was so cooperative, responsible, welcoming ,and friendly. He managed the service in a right way. friendly. He managed the service in a right way. More

This dealership is very nice and professional environment. The employees are understandable what the customers wants and needs. environment. The employees are understandable what the customers wants and needs. More

The staff person I dealt with was very nice and easy to communicate with. I’ve been going in for an oil change as needed. My vehicle was purchased from Russ Darrow. I like this dealership communicate with. I’ve been going in for an oil change as needed. My vehicle was purchased from Russ Darrow. I like this dealership More