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Russ Darrow Mazda of Madison - Service Center

Madison, WI

4.7
231 Reviews

231 Reviews of Russ Darrow Mazda of Madison - Service Center

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July 24, 2025

Vast, informative, well mannered, easy going, warm. The video was top notch with information. Amazing teamwork More

by RILEYGENZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Schwartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 22, 2025

The service was quick and efficient. I like the video by the mechanic detailing the work done. The waiting area is clean and the snacks are appreciated More

by ellen.robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Russ Darrow Mazda of Madison responded

It's great to hear that we were able to help you out, Ellen. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Madison! Nick Zinniel nicholas.zinniel@russdarrow.com

July 19, 2025

Very friendly staff and made my purchase very easy. Only suggestion is to provide sales staff access to parts after hours so I could have picked up weather floor mats or other accessories while I was More

by JRWRIGHT0126
Recommend Dealer
Yes
Employees Worked With
Tim Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody Cathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

Very pleased for the service on my car at Mazda Russ Darrow. Their associates were very professional and they delivered quality service. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Her
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bustos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Russ Darrow Mazda of Madison responded

Will, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison. We look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

Excellent service. Friendly staff. Great at explaining work that needs to be done. Free carwash More

by bethis.dunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Russ Darrow Mazda of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

It was easy, quick, and efficient. Josh was courteous and able to easily explain what was going on More

by PATRICIA.COYNE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

July 17, 2025

Very poor communication. ...no replacement sticker for oil change and the advisor told me they had reset the vehicles maintenance computer which they did not......I'm not even More

by Mtwombly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Her
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Russ Darrow Mazda of Madison responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Nick Zinniel nicholas.zinniel@russdarrow.com

July 16, 2025

Said they tested and no squeaking brakes but as soon as I got the car I can hear the brakes squeaking consistently. More

by NICOLE.KIBBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Russ Darrow Mazda of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Nicole. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nick Zinniel nicholas.zinniel@russdarrow.com

July 16, 2025

Sales experience was excellent. Best sales experience I've had they showed me great options and were well educated on the options that fit my lifestyle along with recommended warran More

by ATSCHATTSCHNEIDER
Recommend Dealer
Yes
Employees Worked With
Dan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 14, 2025

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by VINCETP3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody Cathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

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