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Russ Darrow Mazda of Madison - Service Center

Madison, WI

4.7
195 Reviews

195 Reviews of Russ Darrow Mazda of Madison - Service Center

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September 21, 2021

Polite and friendly was my reception at Russ Darrow. Jose made me feel like a family member. Work was done quickly. So very happy with the Russ Darrow Mazda family! More

by Upsrosie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
September 09, 2021

The service was excellent as always. The video briefing on the status of work on the vehicle was very worthwhile. I was not happy with the 3.5% up charge for using a credit card to pay. More

by perelmanseth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah Hoeffler
September 07, 2021

Staff is very personable and attentive, but not in a pushy way. Great experience with service department and sales team combined. Beautiful facility, and nice sized inventory. More

by Malloryschiferl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of the employees are listed- Jose Mendez
September 02, 2021

Friendly,competent,prompt. Their waiting area was great. Trustworthy and fair. Staff was friendly and efficient and genuinely interested in providing me with a pleasant experience More

by badpack99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2021

Always great service! Everyone takes care of you the minute you enter the building! More

by Warmapplepie19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Meadows, Nick Wigglesworth, Brian Surita, Aaron Thompson, Scott Harding
Aug 25, 2021 -

Russ Darrow Mazda of Madison responded

Thank you... not much better than a warm apple pie. We sure appreciate the kind words.

August 25, 2021

Tried to add a surcharge of 12 1/2 % for using my Visa card to pay. More

by Fritzmiljd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Bednarczyk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Russ Darrow Mazda of Madison responded

Something definitely off target on this visit. There definitely isn't a 12.5% fee for using a charge card. We would be happy to review all charges and fees with you. We seem to have had a communication issue or there is an error somewhere. Please stop in or contact our management team to make any corrections or provide explanation of chgarges.

August 19, 2021

Good to know a new store of regular inspection for Mazda:Good place. Good staff. Good attitude. Good service. It is very convenient for the resident in Dane county. More

by angelxbh
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 25, 2021 -

Russ Darrow Mazda of Madison responded

Thank you for being a valued guest. We sure appreciate the business.

August 12, 2021

Have always had good service, until today! Poor communication and very long wait. Thank you More

by james
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Female, Employee in Service
Aug 13, 2021 -

Russ Darrow Mazda of Madison responded

James, Please reach out and tell me more.... we aren't happy if you're not happy. jeff.meadows@russdarrow.com General Manager

August 10, 2021

Poor customer service. Pointless to make an appointment. Did not tell me that service was priority based despite appointment. Had my vehicle for hours and I did not know service was priority based, I could More

by ncheckai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t even know her name
Aug 10, 2021 -

Russ Darrow Mazda of Madison responded

Thank you for the comments. Something seems unique about this visit. I would love to learn more about it. Would you reach out to me and share the whole story? jeff.meadows@russdarrow.com

July 24, 2021

Fantastic service! Everything was taken care of very quickly and i was able to leave in a short amount of time. I will be back More

by Austin.lehmanaustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Russ Darrow Mazda of Madison responded

Thank you!!! It's our pleasure assisting you!!

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