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Russ Darrow Mazda of Madison - Service Center
Madison, WI
178 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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178 Reviews of Russ Darrow Mazda of Madison - Service Center
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October 05, 2020
My experience at Russ Darrow Mazda of Madison was great. They did repairs for my car.. The customer service at at Russ Darrow was incredible and the employees were very friendly. They did repairs for my car.. The customer service at at Russ Darrow was incredible and the employees were very friendly. More
by Kelsey Drew
Employees Worked With
Kelsey Postlewaite
September 28, 2020
The service performed was done on time with no issues and at the estimated cost! Will definitely use this dealership for future service needs. Thx at the estimated cost! Will definitely use this dealership for future service needs. Thx More
by SteveO.211
Employees Worked With
Kelsey Postlewaite
September 24, 2020
Finished way ahead of promised time. Danny was awesome and always responded quickly. Went from spending $35 to $850 and didn't even get mad! How is that possible? Great service helps. Love the videos! and always responded quickly. Went from spending $35 to $850 and didn't even get mad! How is that possible? Great service helps. Love the videos! More
by tdub
Employees Worked With
August 18, 2020
I went to get my oil changed today, and everyone was very courteous and friendly! I chose to wait outside, and the GM came and introduced himself and offered to bring me a chair to use while I waited, which courteous and friendly! I chose to wait outside, and the GM came and introduced himself and offered to bring me a chair to use while I waited, which I appreciated. More
by Kannaco
Employees Worked With
Kelsey Postlewaite, Jeff Meadows
June 11, 2020
Thank you Kelsey for making the recent issue with my vehicle as painless as possible. I really appreciate your texts and calls to keep me updated. It makes a huge positive impact on a customer when they vehicle as painless as possible. I really appreciate your texts and calls to keep me updated. It makes a huge positive impact on a customer when they know that they’re being kept in the loop and not have to play phone tag or wait hours on hold just to get someone to tell them what’s going on. Also, a big thank you to Daniel for offering to bring the vehicle around so that I wouldn’t have to walk in the rain to get to it. More
by 2019blackmazdacx3
June 01, 2020
Person meeting me for my appointment was friendly,answered all my questions and was very professional. In general it was a very good experience with all the people that helped me friendly,answered all my questions and was very professional. In general it was a very good experience with all the people that helped me More
by Whosely
Employees Worked With
Wesley Ray,Justin Hull, Nick Wigglesworth
May 19, 2020
During this uncertain time right now, I felt very safe coming and having my car serviced. Thank you to all at Russ Darrow for making it convenient and taking the anxiety out of the process!!! Hi coming and having my car serviced. Thank you to all at Russ Darrow for making it convenient and taking the anxiety out of the process!!! Hi More
by Cathy
Employees Worked With
Kelsey Postlewaite
March 18, 2020
Pleasantly Surprised! I had scheduled maintenance and had to cancel. They contacted me, picked up my car and changed the oil and inspected the car for free (even gave it a I had scheduled maintenance and had to cancel. They contacted me, picked up my car and changed the oil and inspected the car for free (even gave it a car wash) and then delivered it back to my house. I had not anticipated that! More
by truehouse65
Employees Worked With
Kelsey Postlewaite
February 12, 2020
Russ Darrow Mazda offered multiple appointment times starting on the day I called. Service was thorough and efficient and they even washed my car for me. I love this service department!! starting on the day I called. Service was thorough and efficient and they even washed my car for me. I love this service department!! More
by LakeGirl
Employees Worked With
Wes Ray
