Russ Darrow Mazda of Madison - Service Center

Kelsey was very easy going and set me at ease. She clearly explained the unexpected repair, was able to make an additional small repair- all in addition to the scheduled 5,000 mile I trust her answer clearly explained the unexpected repair, was able to make an additional small repair- all in addition to the scheduled 5,000 mile I trust her answer when I asked about timing for a future service. The billing person was extremely gracious when I had a problem with my credit card. Ultimately, the issue was resolved. She and I had a pleasant conversation afterwards. I left satisfied with the service. More

Great service I bought a Mazda 3 which has had quite a few issues unfortunately, but Dan has gone above and beyond to make sure that all the issues we've found with I bought a Mazda 3 which has had quite a few issues unfortunately, but Dan has gone above and beyond to make sure that all the issues we've found with the car have been addressed. He cares about doing the job right instead of just getting me out the door as quickly as possible. More

Pleasant, Knowegeable, and Efficient Was treated promptly and courteously from start to finish. Dan Bednarczyk, my service advisor, answered questions very knowledgeably. Work was compl Was treated promptly and courteously from start to finish. Dan Bednarczyk, my service advisor, answered questions very knowledgeably. Work was completed ahead of time. My only less-than-positive comment is that the seat cushions in the waiting room are long past due for replacement. More

Six years of Great Service I have been taking my car here every 5000 miles for 6 six years for routine preventative maintenance, which equates to 30 trouble-free visits. 150,0 I have been taking my car here every 5000 miles for 6 six years for routine preventative maintenance, which equates to 30 trouble-free visits. 150,000 miles and still going strong with great technicians and communication. Thank you !!!. More

Always the best!!! Service was great and on time. I was done before I think about it. Thank you Mazda at Sun Prairie! See you soon.. done before I think about it. Thank you Mazda at Sun Prairie! See you soon.. More

Disappointed about a charge that I wasn't asked if I wanted them to address. Was approached, informing me that they recommended that my air filter be replaced. I said "I know" and they walked away. Had wanted them to address. Was approached, informing me that they recommended that my air filter be replaced. I said "I know" and they walked away. Had planned to take care of it when I left. More

Great service center This dealership is really personable and easy to work with. Setup an appointment to get wheel trim replace, took about half hour to replace and had t This dealership is really personable and easy to work with. Setup an appointment to get wheel trim replace, took about half hour to replace and had them check on another problem to check out computer issue, was handled without issue. More

I ran over a median and my vehicle didn't drive right. Service got me in, loaned me a car, ordered parts, made the repair, and got me back on the road in just a few days! I especially appreciated getting Service got me in, loaned me a car, ordered parts, made the repair, and got me back on the road in just a few days! I especially appreciated getting a courtesy loaner vehicle. This happened the during Thanksgiving week, and being without a vehicle would have been very inconvenient . More

Service staff met me as I pulled in, and explained the possible situations they might encounter when replacing the broken mirror casing. Came to the waiting room after awhile to inform me how things were possible situations they might encounter when replacing the broken mirror casing. Came to the waiting room after awhile to inform me how things were going and how much longer the repairs would take. More

FABULOUS! This service department is wonderful!! They’re professional, efficient and go above and beyond to take superb care of my CX-5. I’ve even called with what feels like “stupid I know nothing They’re professional, efficient and go above and beyond to take superb care of my CX-5. I’ve even called with what feels like “stupid I know nothing about auto mechanics but this has me concerned “ questions. They’re always pleasant and helpful and car comes out of service cleaner than it went in. Awesome, awesome, awesome 👏 More