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Russ Darrow Mazda of Madison - Service Center
Madison, WI
195 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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195 Reviews of Russ Darrow Mazda of Madison - Service Center
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August 18, 2020
I went to get my oil changed today, and everyone was very courteous and friendly! I chose to wait outside, and the GM came and introduced himself and offered to bring me a chair to use while I waited, which courteous and friendly! I chose to wait outside, and the GM came and introduced himself and offered to bring me a chair to use while I waited, which I appreciated. More
by Kannaco
Employees Worked With
Kelsey Postlewaite, Jeff Meadows
June 11, 2020
Thank you Kelsey for making the recent issue with my vehicle as painless as possible. I really appreciate your texts and calls to keep me updated. It makes a huge positive impact on a customer when they vehicle as painless as possible. I really appreciate your texts and calls to keep me updated. It makes a huge positive impact on a customer when they know that they’re being kept in the loop and not have to play phone tag or wait hours on hold just to get someone to tell them what’s going on. Also, a big thank you to Daniel for offering to bring the vehicle around so that I wouldn’t have to walk in the rain to get to it. More
by 2019blackmazdacx3
June 01, 2020
Person meeting me for my appointment was friendly,answered all my questions and was very professional. In general it was a very good experience with all the people that helped me friendly,answered all my questions and was very professional. In general it was a very good experience with all the people that helped me More
by Whosely
Employees Worked With
Wesley Ray,Justin Hull, Nick Wigglesworth
May 19, 2020
During this uncertain time right now, I felt very safe coming and having my car serviced. Thank you to all at Russ Darrow for making it convenient and taking the anxiety out of the process!!! Hi coming and having my car serviced. Thank you to all at Russ Darrow for making it convenient and taking the anxiety out of the process!!! Hi More
by Cathy
Employees Worked With
Kelsey Postlewaite
March 18, 2020
Pleasantly Surprised! I had scheduled maintenance and had to cancel. They contacted me, picked up my car and changed the oil and inspected the car for free (even gave it a I had scheduled maintenance and had to cancel. They contacted me, picked up my car and changed the oil and inspected the car for free (even gave it a car wash) and then delivered it back to my house. I had not anticipated that! More
by truehouse65
Employees Worked With
Kelsey Postlewaite
February 12, 2020
Russ Darrow Mazda offered multiple appointment times starting on the day I called. Service was thorough and efficient and they even washed my car for me. I love this service department!! starting on the day I called. Service was thorough and efficient and they even washed my car for me. I love this service department!! More
by LakeGirl
Employees Worked With
Wes Ray
February 04, 2020
Kelsey was very easy going and set me at ease. She clearly explained the unexpected repair, was able to make an additional small repair- all in addition to the scheduled 5,000 mile I trust her answer clearly explained the unexpected repair, was able to make an additional small repair- all in addition to the scheduled 5,000 mile I trust her answer when I asked about timing for a future service. The billing person was extremely gracious when I had a problem with my credit card. Ultimately, the issue was resolved. She and I had a pleasant conversation afterwards. I left satisfied with the service. More
by jjbrwn
Employees Worked With
Person at the window who accepted my payment, Kelsey Postlewaite
January 08, 2020
Great service I bought a Mazda 3 which has had quite a few issues unfortunately, but Dan has gone above and beyond to make sure that all the issues we've found with I bought a Mazda 3 which has had quite a few issues unfortunately, but Dan has gone above and beyond to make sure that all the issues we've found with the car have been addressed. He cares about doing the job right instead of just getting me out the door as quickly as possible. More
by mazda.3.owner
Employees Worked With
January 06, 2020
Pleasant, Knowegeable, and Efficient Was treated promptly and courteously from start to finish. Dan Bednarczyk, my service advisor, answered questions very knowledgeably. Work was compl Was treated promptly and courteously from start to finish. Dan Bednarczyk, my service advisor, answered questions very knowledgeably. Work was completed ahead of time. My only less-than-positive comment is that the seat cushions in the waiting room are long past due for replacement. More
by Qreview
Employees Worked With
