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Russ Darrow Mazda of Madison - Service Center

Madison, WI

4.7
178 Reviews

178 Reviews of Russ Darrow Mazda of Madison - Service Center

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April 08, 2019

Friendly, fast and affordable! Brian and Alex were awesome! It was my first time at this dealership but they treated me like I was family! Service was impeccable! Highly recommend t More

by Joybrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Dorfler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hunter,
March 29, 2019

Great Car was dropped off. Everything was taking care even something I didn’t address originally. Work was done quickly no snags parts were express shipped More

by Trots22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,
March 16, 2019

Pleasant and Friendly I had a serious tire issue, and they were able to get me a new tire, plus a shuttle ride to and from my job. More

by MazdaShine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not pay attention to names, but everyone was very pleasant and nice., Brian Hunter,
February 06, 2019

Smart brake system repair Problem required a tow, new parts and vehicle repair. I was provided a quality loaner and was informed about progress on the required part and repair. More

by Satcust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ellisha donath, Kelsey Postlewaite
January 25, 2019

Great customer service Always greeted by staff with personalized service. Explain things well and always professional. Able to provide service needed with appliacable discou More

by Mazda3x5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,
December 28, 2018

Service issues. I received the biggest run around regarding my car and warranty. I talked to two people in Madison and neither said my Nissan couldn’t be liked let a More

by Mlh821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny from Russ Darrow Mazda of Madison and Joe from Tuss Darrow Nissan, Kelsey Postlewaite
December 27, 2018

New Brakes and Oil Outstanding personal service. Quick and competent. Brian and Kelsey are both great to work with. They made sure got all applicable coupons, and were More

by Arthur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,, Kelsey Postlewaite
December 26, 2018

Recall Part Changeout The process was simple and convenient. Often when you take a vehicle in to address a recall issue, you are at the bottom of the priority list because More

by STred
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hannah Voogd
December 16, 2018

CX-9 CarPlay Update Everything about this was great. Scheduled quickly and appointment times were honored and car was done earlier than promised. Loaner was available and More

by Chris M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,, Kelsey Postlewaite
August 30, 2018

Excellent service , fast convenient, informative and trustworthy Mechanics. I called and got in right away, I feel confident the mechanics informed me of what my car More

by Tobby66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,