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Russ Darrow Mazda of Madison - Service Center

Madison, WI

4.7
195 Reviews

195 Reviews of Russ Darrow Mazda of Madison - Service Center

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July 30, 2019

Manufacture Recall Vehicle had two manufacture recalls. They worked with my schedule so I could drop off my car the day before the appointment and keep a loaner vehicle More

by Rain414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bednarek
Jul 30, 2019 -

Russ Darrow Mazda of Madison responded

Thank you very much for the excellent review. Our entire team is trying to become one of the areas finest dealerships. We appreciate your encouragement!

July 24, 2019

Great Service! I received great service from this dealership, as usual! Danny in the service department gave me a good overview of the condition of my car and broug More

by Mazda Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bednarek
Jul 24, 2019 -

Russ Darrow Mazda of Madison responded

We thank you for such a great review. Our entire team is working hard to become one of Madison's premier auto dealerships. We can't wait to see you again.

July 20, 2019

Routine Service at Russ Darrow Mazda They took care of me quickly and efficiently. They also recognize me and make me feel welcome and appreciated. The service Department with Brian, More

by Arthur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hunter,, Kelsey Postlewaite, Alexander Bendt
Jul 20, 2019 -

Russ Darrow Mazda of Madison responded

We appreciate the excellent rating. Our team is working very hard to make our dealership an exceptional place to do business with. Your encouragement really matters. Thank you for noticing!

July 18, 2019

Mazda Service Setting up an appointment for service on my Mazda 6 was professional and friendly over the phone! The sevice department is likewise the same! The tec More

by Masdazoom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Borsecnik, Brian Hunter,, Danny Bednarek, Brian Surita
Jul 18, 2019 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words. We appreciate the opportunity to serve you!

June 28, 2019

Always Excellent Service Came in for an oil change and we left with a brand new car!! They helped us get our leased vehicles turned in with no issues and got my girlfriends in More

by Silveraydo74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Postlewaite, Hannah Voogd, Jeff Meadows
Jun 28, 2019 -

Russ Darrow Mazda of Madison responded

Thank you for the compliments. Great customers make our jobs easier! We look forward to assisting you in the future.

June 20, 2019

My initial service visit ...Exceeded my expectations. Personell were professional and helpful. Service was done promptly, knowledge of services explained and the car wash wa More

by Judee10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows, Danny Bednarek
Jun 20, 2019 -

Russ Darrow Mazda of Madison responded

Judee, Great customers make it easy to provide great service. We can't wait to see you again........ Sincerely The Russ Darrow Team

April 25, 2019

Great as usual! Never fun to drop a grand on service but at least I trust Brian and Kelsey to treat me well and I trust their advice and guidance. They are ALWAYS gr More

by mazda strong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,, Kelsey Postlewaite
April 08, 2019

Friendly, fast and affordable! Brian and Alex were awesome! It was my first time at this dealership but they treated me like I was family! Service was impeccable! Highly recommend t More

by Joybrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Dorfler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hunter,
March 29, 2019

Great Car was dropped off. Everything was taking care even something I didn’t address originally. Work was done quickly no snags parts were express shipped More

by Trots22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,
March 16, 2019

Pleasant and Friendly I had a serious tire issue, and they were able to get me a new tire, plus a shuttle ride to and from my job. More

by MazdaShine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not pay attention to names, but everyone was very pleasant and nice., Brian Hunter,
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