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Russ Darrow Mazda of Madison - Service Center

Madison, WI

4.7
195 Reviews

195 Reviews of Russ Darrow Mazda of Madison - Service Center

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February 06, 2019

Smart brake system repair Problem required a tow, new parts and vehicle repair. I was provided a quality loaner and was informed about progress on the required part and repair. More

by Satcust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ellisha donath, Kelsey Postlewaite
January 25, 2019

Great customer service Always greeted by staff with personalized service. Explain things well and always professional. Able to provide service needed with appliacable discou More

by Mazda3x5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,
December 28, 2018

Service issues. I received the biggest run around regarding my car and warranty. I talked to two people in Madison and neither said my Nissan couldn’t be liked let a More

by Mlh821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny from Russ Darrow Mazda of Madison and Joe from Tuss Darrow Nissan, Kelsey Postlewaite
December 27, 2018

New Brakes and Oil Outstanding personal service. Quick and competent. Brian and Kelsey are both great to work with. They made sure got all applicable coupons, and were More

by Arthur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,, Kelsey Postlewaite
December 26, 2018

Recall Part Changeout The process was simple and convenient. Often when you take a vehicle in to address a recall issue, you are at the bottom of the priority list because More

by STred
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hannah Voogd
December 16, 2018

CX-9 CarPlay Update Everything about this was great. Scheduled quickly and appointment times were honored and car was done earlier than promised. Loaner was available and More

by Chris M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,, Kelsey Postlewaite
August 30, 2018

Excellent service , fast convenient, informative and trustworthy Mechanics. I called and got in right away, I feel confident the mechanics informed me of what my car More

by Tobby66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,
July 03, 2018

Very efficient Easy service scheduling on line with reminders via email or text. Very attentive on time and quick service not busy that day. Customer service great. More

by Mrh306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,
June 30, 2018

Great service! Staff very friendly and welcoming, excellent and prompt service, will be coming back for future for service and future vehicle purchases. Very good ex More

by Zeldacorncat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Borsecnik, Brian Hunter,
June 13, 2018

Routine maintenance Very knowledgeable staff and just so friendly and accommodating. I love my Mazda and part of the reason is maintenance at this dealership is so easy. More

by Sus005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hunter,, Kelsey Postlewaite