Russ Darrow Mazda of Madison - Service Center

Smart brake system repair Problem required a tow, new parts and vehicle repair. I was provided a quality loaner and was informed about progress on the required part and repair. Problem required a tow, new parts and vehicle repair. I was provided a quality loaner and was informed about progress on the required part and repair. Cost was covered under warranty. Quality care! More

Great customer service Always greeted by staff with personalized service. Explain things well and always professional. Able to provide service needed with appliacable discou Always greeted by staff with personalized service. Explain things well and always professional. Able to provide service needed with appliacable discount and provide quality maintenance service More

Service issues. I received the biggest run around regarding my car and warranty. I talked to two people in Madison and neither said my Nissan couldn’t be liked let a I received the biggest run around regarding my car and warranty. I talked to two people in Madison and neither said my Nissan couldn’t be liked let alone fixed in Madison. It had to go the Milwaukee area and I was expected to make all the arrangements to move it from one Russ Darrow dealer to another. They couldn’t find my warranty and there was no loaner. But maybe I could get a rental with my warranty if I have one. I would have to put down a deposit and make arrangements to get to the Milwaukee are dealer to get it. I did not feel like a valued customer. I have all the paperwork for my warranty. I had my car towed to Zimbrick and even though I was not their customer they treated me with respect and were concerned about making it right. They offered me a loaner car. I didn’t even have to ask. Unfortunately now I will have to pay the deductible for my warranty because Russ Darrow was unwilling to help. I was very disappointed with how I was treated. I am now a loyal customer to Zimbrick and will tell everyone I know to go to Russ Darrow. More

New Brakes and Oil Outstanding personal service. Quick and competent. Brian and Kelsey are both great to work with. They made sure got all applicable coupons, and were Outstanding personal service. Quick and competent. Brian and Kelsey are both great to work with. They made sure got all applicable coupons, and were prompt and friendly as always. More

Recall Part Changeout The process was simple and convenient. Often when you take a vehicle in to address a recall issue, you are at the bottom of the priority list because The process was simple and convenient. Often when you take a vehicle in to address a recall issue, you are at the bottom of the priority list because you are not paying for the service. I was pleasantly surprised when this service took less than an hour! They even washed my car out of courtesy! Thank you! More

CX-9 CarPlay Update Everything about this was great. Scheduled quickly and appointment times were honored and car was done earlier than promised. Loaner was available and Everything about this was great. Scheduled quickly and appointment times were honored and car was done earlier than promised. Loaner was available and running.heat on when I arrived. everything was done at promised price with no surprises. No attempts at up-selling or attempts to “remind” me of services I wasn’t interested in. More

Excellent service , fast convenient, informative and trustworthy Mechanics. I called and got in right away, I feel confident the mechanics informed me of what my car , fast convenient, informative and trustworthy Mechanics. I called and got in right away, I feel confident the mechanics informed me of what my car needs, will eventually need, and parts I should have no worries about. Knowing what my car will need and, knowing the approximate timeline helps me figure out how Aggressive I need to save for it. Thank, Laura. More

Very efficient Easy service scheduling on line with reminders via email or text. Very attentive on time and quick service not busy that day. Customer service great. Easy service scheduling on line with reminders via email or text. Very attentive on time and quick service not busy that day. Customer service great. More

Great service! Staff very friendly and welcoming, excellent and prompt service, will be coming back for future for service and future vehicle purchases. Very good ex Staff very friendly and welcoming, excellent and prompt service, will be coming back for future for service and future vehicle purchases. Very good experience all around! More

Routine maintenance Very knowledgeable staff and just so friendly and accommodating. I love my Mazda and part of the reason is maintenance at this dealership is so easy. Very knowledgeable staff and just so friendly and accommodating. I love my Mazda and part of the reason is maintenance at this dealership is so easy. More