Russ Darrow Mazda of Madison - Service Center

Very disappointed in the level of pricing transparency. I asked how much an oil change was and was told $79 (or something close). After getting the bill I see an additional $11.99 charge for "shop supply r I asked how much an oil change was and was told $79 (or something close). After getting the bill I see an additional $11.99 charge for "shop supply recovery." This charge was NOT disclosed up front. Clearly it's not an *optional* charge. Pretty sure I couldn't have declined it and still got the oil change. If it's required, then it should be included in the total price when asked. More

Service was on time and quick as I have experienced before. The TV entertains and the snacks taste good before. The TV entertains and the snacks taste good More

Russ Darrow Mazda has good service with great communication. The staff are always clear and professional. communication. The staff are always clear and professional. More

Very supportive, willing to work with you but not pushy like other dealerships. Their great customer service is a culture and not a single representative; I received the same respect and support both this like other dealerships. Their great customer service is a culture and not a single representative; I received the same respect and support both this year and when I bought my previous car after shopping around. More

I worked with Kyle. He was patient and answered all my questions. He followed up with me after I took the car home. He was very attentive and I felt he answered all my q He was patient and answered all my questions. He followed up with me after I took the car home. He was very attentive and I felt he answered all my questions! Everyone was incredibly nice! More

60000 service came up during 95,000 checkup. How does the happen? Vet confusing and communication from your dealer is not reaching me when it should. How does the happen? Vet confusing and communication from your dealer is not reaching me when it should. More

Efficient. Friendly. Clear and specific. Good treats. Car wash. Comfortable place to wait. On time. Friendly. Clear and specific. Good treats. Car wash. Comfortable place to wait. On time. More

The service advisor was very nice to talk with and explained everything to me. Thanks. explained everything to me. Thanks. More

Our appointment was for 6:00. There was one of the finance guys that was got sick that day so we waited our turn. Staff was sorry and very appologetic regarding. It was no big dea There was one of the finance guys that was got sick that day so we waited our turn. Staff was sorry and very appologetic regarding. It was no big deal things happen and that's life. Kyle was great went above and beyond to make sure we comfortable and ok. My daughter wanted to test drive a CX 90 when we were waiting for our new car and Kyle made it happen. Looking forward to many years with our CX 50 and Russ Darrow. Love our new car. More

This is the 3rd car we have bought here, and all experiences have been outstanding--great deals and personalities with whom we have worked. Kyle is exceptional and a pleasure to work with--very cal experiences have been outstanding--great deals and personalities with whom we have worked. Kyle is exceptional and a pleasure to work with--very calm, polite, relaxed and competent in all ways. Well done! More