Russ Darrow Mazda of Madison - Service Center

I love the snack selection while I wait, and the video inspection. It's great to know my career is in good hands while I finish up work. inspection. It's great to know my career is in good hands while I finish up work. More

Excellent customers service, they proactively let me know about a warranty and quickly performed service. The loaner rental was easy as could be. On the other hand they failed to complete my requested additi about a warranty and quickly performed service. The loaner rental was easy as could be. On the other hand they failed to complete my requested additional service of installing a front license plate. My service sheet also called out a car wash was performed which was not done, writing that something was done that was clearly not done damages trust. I also had to call on Monday to verify if service was done and it turned out to have been complete days before. More

Oil change was efficient and checked over car as well. Initially discrepancy on cost but was rectified immediately. Will return. Initially discrepancy on cost but was rectified immediately. Will return. More

Service Department is always pleasant, helpful and informative. The waiting room is also comfortable and clean. informative. The waiting room is also comfortable and clean. More

Clean, efficient, on time, pleasant! Etc etc etc etc etc etc etc etc etc etc Etc etc etc etc etc etc etc etc etc etc More

I was able to easily schedule my appointment online and when I pulled up to the service area, they were immediately ready to take my car back. I had to wait and they said it would be an hour and they actua when I pulled up to the service area, they were immediately ready to take my car back. I had to wait and they said it would be an hour and they actually did it in less than an hour. I’m very pleased with my service there More

Timing and friendliness great. The only complaint is that my maps needed an update - something that costs you nothing - I asked for a free update after spending over $400 and esta The only complaint is that my maps needed an update - something that costs you nothing - I asked for a free update after spending over $400 and establishing my new dealer relationship, and it was denied. More

I appreciate their quality work, respectful staff, and convenient location. They take good care of my CX-5! convenient location. They take good care of my CX-5! More

Thank you for oil change and tires and fluids please don’t call me to complete another survey don’t call me to complete another survey More

They were very helpful and had fast service. I thought I needed my tires rotated along with my oil change but they checked them out and didn’t perform the tire rotation since I didn’t need it ye I thought I needed my tires rotated along with my oil change but they checked them out and didn’t perform the tire rotation since I didn’t need it yet, which also saved me a bit on the bill. More