Russ Darrow Mazda of Madison - Service Center

Everyone who I have encountered at this dealership has been nothing but kind and helpful. Initially got my car at another Mazda dealership in Milwaukee which was a fiasco in and of itself, but throughout been nothing but kind and helpful. Initially got my car at another Mazda dealership in Milwaukee which was a fiasco in and of itself, but throughout my issues they still helped get my audio issue fixed here in Madison. When I brought my car in this past weekend for new spark plugs, I thought I would ask if I could get the oil changed while it was in and they were able to accommodate adding on the oil change to my service. I would highly recommend Russ Darrow Mazda of Madison to friends if they were looking to get a Mazda! More

Friendly, prompt, and transparent service, very informational and no unnecessary upsells were done. Very easy drop off and pick up. informational and no unnecessary upsells were done. Very easy drop off and pick up. More

Friendly staff with a clean waiting area and great service, also feel they are reasonably priced on oil changes service, also feel they are reasonably priced on oil changes More

Great experience. Video of the inspection is a great feature. Ethan Her explained the repair recommendations well. Waiting room is pleasant. Video of the inspection is a great feature. Ethan Her explained the repair recommendations well. Waiting room is pleasant. More

Difficult and time consuming issues solved with my CX 50. Service Advisor (Caitlin) was awesome Service Advisor (Caitlin) was awesome More

Customer service was great. Cung was very responsive and helpful. He was able to get me in the vehicle I wanted. Very clear communication, trustworthy, professional, and I didn' Cung was very responsive and helpful. He was able to get me in the vehicle I wanted. Very clear communication, trustworthy, professional, and I didn't feel rushed. More

They were very up front about what needed to be fixed on my car and the price. And they fixed my car in a reasonable amount of time. Plus ,they gave me a loaner car to use while my car was being worked on. my car and the price. And they fixed my car in a reasonable amount of time. Plus ,they gave me a loaner car to use while my car was being worked on. More

Advisor seemed like she really enjoyed providing stellar customer service. Much enthusiasm. Thank you very much !!! customer service. Much enthusiasm. Thank you very much !!! More

I'm still waiting for a part so repair hasn't been made yet, but everyone is polite and professional. yet, but everyone is polite and professional. More

Quick oil change. Snacks were good. They need better tv channels on in the waiting area. Snacks were good. They need better tv channels on in the waiting area. More