Russ Darrow Mazda of Madison - Service Center
Madison, WI
195 Reviews of Russ Darrow Mazda of Madison - Service Center
Kyle was awesome as usual. This is our 5th car we purchased with Kyle helping us. He is very patient and very thorough explaining things. This is our 5th car we purchased with Kyle helping us. He is very patient and very thorough explaining things. More
Friendly and helpful, easy to talk too, seemed like she really cared about what she was doing really cared about what she was doing More
Appreciated the quick work for the service. Reception and service clearly are efficient. And much appreciate it. Reception and service clearly are efficient. And much appreciate it. More
Honestly they treat me right every single time. The people are professional, they honor their word. I’m pretty distrusting overall and they’ve done a fantastic job. Subjectively the best dealership The people are professional, they honor their word. I’m pretty distrusting overall and they’ve done a fantastic job. Subjectively the best dealership experience I’ve had in years. More
Andy was so cooperative, responsible, welcoming ,and friendly. He managed the service in a right way. friendly. He managed the service in a right way. More
This dealership is very nice and professional environment. The employees are understandable what the customers wants and needs. environment. The employees are understandable what the customers wants and needs. More
The staff person I dealt with was very nice and easy to communicate with. I’ve been going in for an oil change as needed. My vehicle was purchased from Russ Darrow. I like this dealership communicate with. I’ve been going in for an oil change as needed. My vehicle was purchased from Russ Darrow. I like this dealership More
Excellent customers service, they proactively let me know about a warranty and quickly performed service. The loaner rental was easy as could be. On the other hand they failed to complete my requested additi about a warranty and quickly performed service. The loaner rental was easy as could be. On the other hand they failed to complete my requested additional service of installing a front license plate. My service sheet also called out a car wash was performed which was not done, writing that something was done that was clearly not done damages trust. I also had to call on Monday to verify if service was done and it turned out to have been complete days before. More
Oil change was efficient and checked over car as well. Initially discrepancy on cost but was rectified immediately. Will return. Initially discrepancy on cost but was rectified immediately. Will return. More