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Russ Darrow Mazda of Madison - Service Center

Madison, WI

4.7
178 Reviews

178 Reviews of Russ Darrow Mazda of Madison - Service Center

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April 02, 2025

Upon arriving, I was greeted by the staff and looking around I noticed that it was nice & clean,Thank-you for the good service! More

by JERIWW0516
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Russ Darrow Mazda of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Zinniel nicholas.zinniel@russdarrow.com

April 01, 2025

i always appreciate the experience that russ darrow provides. i love the videos and the clear explanations of the repairs… More

by B.DEREK.COOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Zinniel nicholas.zinniel@russdarrow.com

April 01, 2025

Russ Darrow’s service department is extremely friendly and professional making an otherwise tedious task enjoyable. More

by GRAFFBD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

March 26, 2025

Our whole buying experience was very unorganized and chaotic. It started with being shown the wrong vehicle and being convinced it was a different one(more expensive, less miles). Next we were shown a c More

by AFelder
Recommend Dealer
No
Employees Worked With
Kyle Dorfler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Russ Darrow Mazda of Madison responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Nick Zinniel nicholas.zinniel@russdarrow.com

March 25, 2025

I think Russ Darrow has very friendly and knowledgeable people. I always take my car to this dealer. More

by KRISXT91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Zinniel nicholas.zinniel@russdarrow.com

March 25, 2025

They understood the problems that I was having and worked quickly to fix it and the office waiting room was full of complimentary drinks and snacks More

by EMMA.SANFILIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Mazda of Madison responded

Emma, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison. We look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

March 24, 2025

Very friendly and welcoming place! Knowledgeable staff!! Waiting on paper work was a bit long but overall a good experience! More

by BRAATZ51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

March 22, 2025

The Russ Darrow service department is always friendly. They make scheduling an appointment easy. The staff are always friendly. More

by KBIH518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

March 16, 2025

So good at explaining what service needs to done. Love it that I can see work being done on my car More

by TPTHRALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody Cathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

March 14, 2025

Andrew was great! The warranty repair was fast and great customer service at the Russ Darrow dealership! More

by MIKEHELLENBRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Russ Darrow Mazda of Madison responded

Mike, Thank you for taking the time to share your thoughts on working with Andrew and our team. We're glad to hear we delivered such a great experience! Nick Zinniel nicholas.zinniel@russdarrow.com