Russ Darrow Mazda of Madison - Service Center

Honestly they treat me right every single time. The people are professional, they honor their word. I’m pretty distrusting overall and they’ve done a fantastic job. Subjectively the best dealership The people are professional, they honor their word. I’m pretty distrusting overall and they’ve done a fantastic job. Subjectively the best dealership experience I’ve had in years. More

Andy was so cooperative, responsible, welcoming ,and friendly. He managed the service in a right way. friendly. He managed the service in a right way. More

This dealership is very nice and professional environment. The employees are understandable what the customers wants and needs. environment. The employees are understandable what the customers wants and needs. More

Excellent customers service, they proactively let me know about a warranty and quickly performed service. The loaner rental was easy as could be. On the other hand they failed to complete my requested additi about a warranty and quickly performed service. The loaner rental was easy as could be. On the other hand they failed to complete my requested additional service of installing a front license plate. My service sheet also called out a car wash was performed which was not done, writing that something was done that was clearly not done damages trust. I also had to call on Monday to verify if service was done and it turned out to have been complete days before. More

Oil change was efficient and checked over car as well. Initially discrepancy on cost but was rectified immediately. Will return. Initially discrepancy on cost but was rectified immediately. Will return. More

Clean, efficient, on time, pleasant! Etc etc etc etc etc etc etc etc etc etc Etc etc etc etc etc etc etc etc etc etc More

Service Department is always pleasant, helpful and informative. The waiting room is also comfortable and clean. informative. The waiting room is also comfortable and clean. More

I was able to easily schedule my appointment online and when I pulled up to the service area, they were immediately ready to take my car back. I had to wait and they said it would be an hour and they actua when I pulled up to the service area, they were immediately ready to take my car back. I had to wait and they said it would be an hour and they actually did it in less than an hour. I’m very pleased with my service there More

Timing and friendliness great. The only complaint is that my maps needed an update - something that costs you nothing - I asked for a free update after spending over $400 and esta The only complaint is that my maps needed an update - something that costs you nothing - I asked for a free update after spending over $400 and establishing my new dealer relationship, and it was denied. More

I appreciate their quality work, respectful staff, and convenient location. They take good care of my CX-5! convenient location. They take good care of my CX-5! More