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Russ Darrow Mazda of Madison - Service Center

Madison, WI

4.7
279 Reviews
Call Service Center (608) 688-6558

279 Reviews of Russ Darrow Mazda of Madison - Service Center

Sort by
August 07, 2025

Very knowledgeable and informative regarding issues needing attention. Got me in quickly, then back out More

by Jdcassel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

Russ Darrow Mazda of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Zinniel nicholas.zinniel@russdarrow.com

August 07, 2025

The technicians diagnosed the issue and fixed the lift gate quickly. Service is excellent as usual. More

by YINGCHERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

Russ Darrow Mazda of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

August 02, 2025

2nd time, I've had to return the car for a computer issue after service. Only had service twice. More

by TASTANNARD13
Recommend Dealer
Yes
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Aug 03, 2025 -

Russ Darrow Mazda of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nick Zinniel nicholas.zinniel@russdarrow.com

August 01, 2025

Tim at Russ Darrow was wonderful, helped us pick the best option that worked for us. More

by RDUPLAVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2025 -

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Zinniel nicholas.zinniel@russdarrow.com

August 01, 2025

The service center at Russ Darrow Mazda is always pleasant, efficient, and flexible with getting my car in. More

by AMICH10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2025 -

Russ Darrow Mazda of Madison responded

Thank you for choosing Russ Darrow Mazda of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nick Zinniel nicholas.zinniel@russdarrow.com

August 01, 2025

Russ Darow was a good buying experiance. No pressure and honest people. I had reserched the cars and knew what i was looking for the dealership just helped with there inventory. More

by VAUDETAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Zinniel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kody Cathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Schwartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2025 -

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

July 31, 2025

Dealership very good at reaching out with new and used cars service seems to be good follow-up on things like 2nd key fob owners manual not so good More

by JAMESA102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Trierweiler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Netanya Vanlandingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2025 -

Russ Darrow Mazda of Madison responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

July 27, 2025

Clear communication with agent, clear communication of issues and repairs. It was handled quickly and I appreciated them getting me a Lyft from work back to the service center. More

by SOKURH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin-service
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Jul 27, 2025 -

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

July 24, 2025

Vast, informative, well mannered, easy going, warm. The video was top notch with information. Amazing teamwork More

by RILEYGENZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Schwartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 22, 2025

The service was quick and efficient. I like the video by the mechanic detailing the work done. The waiting area is clean and the snacks are appreciated More

by ellen.robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Russ Darrow Mazda of Madison responded

It's great to hear that we were able to help you out, Ellen. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Madison! Nick Zinniel nicholas.zinniel@russdarrow.com

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