Russ Darrow Mazda of Madison - Service Center

I love the snack selection while I wait, and the video inspection. It's great to know my career is in good hands while I finish up work. inspection. It's great to know my career is in good hands while I finish up work. More

This dealership is very nice and professional environment. The employees are understandable what the customers wants and needs. environment. The employees are understandable what the customers wants and needs. More

Honestly they treat me right every single time. The people are professional, they honor their word. I’m pretty distrusting overall and they’ve done a fantastic job. Subjectively the best dealership The people are professional, they honor their word. I’m pretty distrusting overall and they’ve done a fantastic job. Subjectively the best dealership experience I’ve had in years. More

Andy was so cooperative, responsible, welcoming ,and friendly. He managed the service in a right way. friendly. He managed the service in a right way. More

The staff person I dealt with was very nice and easy to communicate with. I’ve been going in for an oil change as needed. My vehicle was purchased from Russ Darrow. I like this dealership communicate with. I’ve been going in for an oil change as needed. My vehicle was purchased from Russ Darrow. I like this dealership More

Oil change was efficient and checked over car as well. Initially discrepancy on cost but was rectified immediately. Will return. Initially discrepancy on cost but was rectified immediately. Will return. More

Excellent customers service, they proactively let me know about a warranty and quickly performed service. The loaner rental was easy as could be. On the other hand they failed to complete my requested additi about a warranty and quickly performed service. The loaner rental was easy as could be. On the other hand they failed to complete my requested additional service of installing a front license plate. My service sheet also called out a car wash was performed which was not done, writing that something was done that was clearly not done damages trust. I also had to call on Monday to verify if service was done and it turned out to have been complete days before. More

Clean, efficient, on time, pleasant! Etc etc etc etc etc etc etc etc etc etc Etc etc etc etc etc etc etc etc etc etc More

Service Department is always pleasant, helpful and informative. The waiting room is also comfortable and clean. informative. The waiting room is also comfortable and clean. More

I was able to easily schedule my appointment online and when I pulled up to the service area, they were immediately ready to take my car back. I had to wait and they said it would be an hour and they actua when I pulled up to the service area, they were immediately ready to take my car back. I had to wait and they said it would be an hour and they actually did it in less than an hour. I’m very pleased with my service there More