Russ Darrow Mazda of Madison - Service Center

My service of excellent, Andrew was helpful and polite . I was mildly concerned that I had the oil changed with 800 miles left to service my car I was mildly concerned that I had the oil changed with 800 miles left to service my car More

Clean space, respectful and non patronizing staff. Reasonable prices and variety of options for appointments. Appreciate the treats too! Reasonable prices and variety of options for appointments. Appreciate the treats too! More

Andy was exceptionally helpful and knowledgeable, and took the time to answer my questions thoroughly. The tech who sent videos also exceeded my expectations - he spoke clearly and professionally. took the time to answer my questions thoroughly. The tech who sent videos also exceeded my expectations - he spoke clearly and professionally. Plus a diet coke while I wait? Perfection. Good work Russ Darrow! More

My service was very quick and professional snacks and coffee are a benefit. The price is a bit expensive. I trust Mazda with my vehicle. coffee are a benefit. The price is a bit expensive. I trust Mazda with my vehicle. More

I was in quickly and the repairman did a good job of fixing my car. Ethan Her made everything understandable and I was out of the repair shop by noon. fixing my car. Ethan Her made everything understandable and I was out of the repair shop by noon. More

Excellent service, as usual! The scheduling was easy and completed on time, and the service manager was vert clear and easy to work with. The pricing was competitive. And as a The scheduling was easy and completed on time, and the service manager was vert clear and easy to work with. The pricing was competitive. And as always, the work was done right and done the first time. The videos that the service tech makes for the inspection and work done is a really nice and helpful touch. Highly recommended! More

Had a 2 hour wait. While we purchased a Mini Cooper from Russ Darrow, they are not equipped to service a Mini. In the last two visits, we’ve had lengthy waits while s While we purchased a Mini Cooper from Russ Darrow, they are not equipped to service a Mini. In the last two visits, we’ve had lengthy waits while some went to the Mini dealer to get the required parts. More

Very happy with the rear wheel bearing repair. Car feels brand new again. Thank you! Car feels brand new again. Thank you! More

Russ Darrow Mazda of Madison repaired the rear brakes and rotors for me for about $60;less than the repair estimate they provided. I think the cost of the repairs were not out of line given the cost of the p rotors for me for about $60;less than the repair estimate they provided. I think the cost of the repairs were not out of line given the cost of the parts used in the repair. Service rep was polite and honest. The waiting area was comfortable and the treats provided were very good. I will certainly return for service in the future. More

The service team was quick and efficient in finding what the issue was. Then also replacing it. My only gripe was I contacted the dealership four different times with no response back. I had to reach out to the issue was. Then also replacing it. My only gripe was I contacted the dealership four different times with no response back. I had to reach out to my sales rep (Tim) and he was able to have someone reach out. More