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Russ Darrow Mazda of Madison - Service Center

Madison, WI

4.7
195 Reviews

195 Reviews of Russ Darrow Mazda of Madison - Service Center

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March 04, 2022

The car was dropped off Tuesday afternoon We we’re told it would be done by noon Wednesday went to pick it up Wednesday evening it was not done They had forgot to look at it was the excuse. So it was More

by Johniverson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Faber
Mar 08, 2022 -

Russ Darrow Mazda of Madison responded

We apologize for dropping the ball. Please allow us to pick up your vehicle and do a complimentary cleaning inside and out. Contact Pablo DiPaola to assist in scheduling this. pablo.dipaola@russdarrow.com

March 01, 2022

Had my oil changed. Work was performed on time at a good price. Danny was very professional. Nice people here. More

by Terry H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Russ Darrow Mazda of Madison responded

Terry, Thank you for the kind words. We sure appreciate the opportunity to work with you.

February 19, 2022

Getting a routine oil change and checkup is a pleasant experience at Russ Darrow Mazda. A wonderful woman got me tea and a muffin when I arrived in the waiting area and there was a very nice man to talk More

by joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hunter,, Kelsey Postlewaite, Nick Wigglesworth, Brian Surita, Aaron Thompson, Alexander Bendt
Feb 25, 2022 -

Russ Darrow Mazda of Madison responded

Joan, Thank you for the kind words. It's our pleasure serving you.

February 18, 2022

Every trip into this dealership is it a delightful experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all arou More

by Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Faber
Feb 25, 2022 -

Russ Darrow Mazda of Madison responded

Ross, We are trying hard to be a cut above. Thank you for noticing and providing the feed back.

February 05, 2022

Work is always done in a timely fashion. Employees are always friendly and keep you informed of progress. More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Russ Darrow Mazda of Madison responded

Elizabeth, Thank you for the kind words. It's our pleasure serving you. We sure appreciate the positive feedback. We would give you a "Thumbs Up" too!

February 02, 2022

Oil change appointment was quick and easy! The waiting area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! More

by jnkuhrt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for the great review. We sure appreciate the kind words.

January 27, 2022

When a service-required message showed up on my dashboard, I called the dealership and the service was scheduled in a friendly, quick fashion. When I dropped the car off, the rep was friendly and More

by jonwinder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Bendt
Feb 01, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for taking the time to leave such a kind review. It's our pleasure serving you.

January 14, 2022

I was warmly greeted by the service representative and given a succinct intro to the service procedure. The service was done ahead of schedule, and I was duly impressed. I will return for service in the f More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Wigglesworth
Jan 17, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for the excellent review. We sure appreciate it.

Jan 17, 2022 -

Russ Darrow Mazda of Madison responded

We sure appreciate the review. It's our pleasure serving you.

December 29, 2021

My first scheduled time at Russ Darrow Mazda went very well. They were busy, but Danny took time to keep me up to date regarding my car. Sales people and others were generous in their greetings and did t More

by davidrich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Russ Darrow Mazda of Madison responded

Thank you.... we appreciate your business

December 23, 2021

Absolute top-notch. We’ve bought and serviced our Cx9 with the Madison team and are consistently impressed. Thanks for all you do! More

by Madisen.a.brooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hunter,, Kelsey Postlewaite, Jeff Meadows, Nick Wigglesworth, Brian Surita, Aaron Thompson, Alexander Bendt
Jan 17, 2022 -

Russ Darrow Mazda of Madison responded

Thank you... You win the award for the longest distance traveled for your appointment.

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