Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Russ Darrow Mazda of Madison - Service Center
Madison, WI
178 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
178 Reviews of Russ Darrow Mazda of Madison - Service Center
Sort by
September 30, 2021
I am more than happy to work with Jose from service department. He is an excellent person and understand the issue very quickly. He always provides excellent service and also very good at the communica department. He is an excellent person and understand the issue very quickly. He always provides excellent service and also very good at the communication. Promt response is also one of the asset for him. Customer service and way he handles customer is awesome. More
by venkatesh
Employees Worked With
Jose - 10 Stars
September 30, 2021
Clean dealer ship office. Professional and very polite staff. Everyone was knowledgeable there for their own field. staff. Everyone was knowledgeable there for their own field. More
by asitpatel15
Employees Worked With
Other Employees :
Brian Hunter,, Kelsey Postlewaite, Nick Wigglesworth, Brian Surita, Aaron Thompson, Alexander Bendt
September 27, 2021
Service department does a great job and the sales staff is professional. When they found something that needed attention, they consulted with me first. staff is professional. When they found something that needed attention, they consulted with me first. More
by yes
Employees Worked With
Kelsey Postlewaite
September 21, 2021
Polite and friendly was my reception at Russ Darrow. Jose made me feel like a family member. Work was done quickly. So very happy with the Russ Darrow Mazda family! Jose made me feel like a family member. Work was done quickly. So very happy with the Russ Darrow Mazda family! More
by Upsrosie
Employees Worked With
Jose
September 09, 2021
The service was excellent as always. The video briefing on the status of work on the vehicle was very worthwhile. I was not happy with the 3.5% up charge for using a credit card to pay. on the status of work on the vehicle was very worthwhile. I was not happy with the 3.5% up charge for using a credit card to pay. More
by perelmanseth
Employees Worked With
Leah Hoeffler
September 07, 2021
Staff is very personable and attentive, but not in a pushy way. Great experience with service department and sales team combined. Beautiful facility, and nice sized inventory. pushy way. Great experience with service department and sales team combined. Beautiful facility, and nice sized inventory. More
by Malloryschiferl
Employees Worked With
None of the employees are listed- Jose Mendez
September 02, 2021
Friendly,competent,prompt. Their waiting area was great. Trustworthy and fair. Staff was friendly and efficient and genuinely interested in providing me with a pleasant experience Trustworthy and fair. Staff was friendly and efficient and genuinely interested in providing me with a pleasant experience More
by badpack99
Employees Worked With
August 25, 2021
Always great service! Everyone takes care of you the minute you enter the building! minute you enter the building! More
by Warmapplepie19
Employees Worked With
Other Employees :
Jeff Meadows, Nick Wigglesworth, Brian Surita, Aaron Thompson, Scott Harding
August 25, 2021
Tried to add a surcharge of 12 1/2 % for using my Visa card to pay. card to pay. More
by Fritzmiljd
Employees Worked With
August 19, 2021
Good to know a new store of regular inspection for Mazda：Good place. Good staff. Good attitude. Good service. It is very convenient for the resident in Dane county. Mazda：Good place. Good staff. Good attitude. Good service. It is very convenient for the resident in Dane county. More
by angelxbh
Employees Worked With
Justin
