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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
919 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 920 reviews

November 13, 2025

It was a very pleasant experience. There was no waiting to be checked in. I got an estimate of what the costs would be and how long it would take. The service advisor was pleasant and More

by MIKE@MICHAELCRISS.NET
Recommend Dealer
Yes
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Nov 14, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

November 13, 2025

I have been working with Chris for a few years and his services have been nothing less than SUPERB!! Always accommodating. More

by doobies2
Recommend Dealer
Yes
Employees Worked With
Chris
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Nov 13, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Justin Hanna justin.hanna@russdarrow.com

November 12, 2025

The people are some of the best I have dealt with in a very long time they're fast get you in and out in a reasonable time a day I just love the video. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL RINNER
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

November 12, 2025

I was treated with absolute disrespect. He was blatantly rude with his comments and demeanor in addition to literally walking away from me while I was speaking. He then shooed me out the do More

by Slowe0410
Recommend Dealer
No
Employees Worked With
JeRone
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Nov 16, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Justin Hanna justin.hanna@russdarrow.com

November 11, 2025

Courteous Professional Thorough job Done Great service Im satisfied with the work on my vehicle More

by Deslaw92760
Recommend Dealer
Yes
Employees Worked With
MICHAEL RINNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MICHAEL RINNER
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Nov 12, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

November 09, 2025

Professional, courteous, efficient. The team at Russ Darrow was helpful in all the right ways. More

by HALOPRED
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Scallorn
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Nov 09, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Justin Hanna justin.hanna@russdarrow.com

November 07, 2025

We were 1 hour into our drive to Florida when our 2021 Durango engine light came on and the engine/car was shaking. We pulled in to your dealership and Kris and team immediately diagnosed the problem as a More

by Danweber
Recommend Dealer
Yes
Employees Worked With
Kris in service
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Nov 07, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

November 06, 2025

I had to bring my car in and wasn't misdiagnosed the first time then brought it in again and was told the actual issue More

by Jmisuraco1978
Recommend Dealer
Yes
Employees Worked With
MICHAEL RINNER
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MICHAEL RINNER
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Nov 07, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Justin Hanna justin.hanna@russdarrow.com

November 05, 2025

Very nice people I recommend this dealer If I need another truck I'm going there again for sure More

by Octavio.sdo
Recommend Dealer
Yes
Employees Worked With
Joe
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Nov 06, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

November 04, 2025

This place is an absolute scam. I would tell anyone to avoid buying a used car from them. Paid more for a vehicle with extra features and was told they worked, but they didn't. Whe More

by AVOIDrussdarrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Duckworth
1.0
This rating includes all reviews, with more weight given to recent reviews.
ROB JARECKI
1.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL RINNER
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for bringing this to our attention. We would like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Justin Hanna justin.hanna@russdarrow.com

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