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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

4.4
788 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 788 reviews

January 29, 2025

Kenney was a very solid salesman. The rest of the dealership itself has some work to do. One of their finance people shuffled papers around for 45 minutes in front of us so that she d More

by daniels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kenney Crump
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zivorad Filipovic
Jan 29, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Tyler Headdy tyler.headdy@russdarrow.com

January 27, 2025

Bought a jeep with my toddler in tow, during the night time & also during a snow storm. Everything seemed great, bought the car, drove it home. When I woke up in the morning I noticed a small dent that I More

by Kelsey.morrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tyler Headdy
Jan 29, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Kelsey, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Tyler Headdy tyler.headdy@russdarrow.com

January 26, 2025

Even when things were busy they got things done pretty quickly. Good service management made it happen More

by drdleatherguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tyler Headdy tyler.headdy@russdarrow.com

January 26, 2025

Super efficient. They had me out in an hour. They even had an area for kids to hang out which was a plus for me and my one year old. More

by crollz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Tyler Headdy tyler.headdy@russdarrow.com

January 25, 2025

The service team did great exactly the job I knew they would do because I brought it in and that’s what they’re paid to do More

by cr250rx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Tyler Headdy tyler.headdy@russdarrow.com

January 24, 2025

The staff was knowledgeable and courteous in the happenings regarding my service. They even went above and beyond to ensure that I was satisfied. More

by christopher.laudermilt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you, Christopher! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Tyler Headdy tyler.headdy@russdarrow.com

January 24, 2025

The maintenance department is always wonderful once we get an appointment. We tried, clerical was busy and promised a call back. A week later we called again, got a gentleman and the appointment was quick More

by kejensen79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Our salesman left
Jan 26, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tyler Headdy tyler.headdy@russdarrow.com

January 24, 2025

I have always been happy with the car servicibg and their customer service. I have cone back to this dealership when I am looking at car leasing or purchasing. Great job ! More

by otdad558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevante Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Tyler Headdy tyler.headdy@russdarrow.com

January 23, 2025

Adrian is great! He was kind and knowledgeable. He explained everything in detail and answered all of our questions. More

by KAYONNA.CARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It's great to hear that we were able to help you out, Kayonna. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM! Tyler Headdy tyler.headdy@russdarrow.com

January 21, 2025

Megan, took care of a problem I had with my doors on my Jeep Sahara. I let it drag on for a few months. she was always courteous and said bring it in anytime. She never made me feel. It was a problem that More

by ROBOJOE1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Megan delivered such a great experience! Tyler Headdy tyler.headdy@russdarrow.com

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