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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
995 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 995 reviews

July 06, 2026

Everything was done in orfer great customer sevice every time i come tgey always do good job More

by chetkiaharper7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re glad to hear our team keeps your Jeep Compass running smoothly. Jermaine and the service crew appreciate your continued trust. We look forward to assisting you on your next visit. Justin Hanna justin.hanna@russdarrow.com

July 04, 2026

They helped resolve prior issues to my satisfaction. I had an oil leak and squeaking brakes from a prior service that they helped me resolve, whereas a previous service personnel who is no longer at the More

by obengkyei
Recommend Dealer
Yes
Employees Worked With
Jermaine and Joe in Service
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Jul 04, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s rewarding to know we were able to resolve the oil leak and brake squeaking on your Jeep Grand Cherokee to your satisfaction. Thank you for trusting our service department to set things right. Justin Hanna justin.hanna@russdarrow.com

July 03, 2026

We were greeted right away by the front desk attendant and Tiffany was available to sit down with us. She was able to get a vehicle for us to test drive quickly and stayed with us and kept us informed eve More

by HLip
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We appreciate you sharing your experience. It’s great to hear Tiffany welcomed you right away, arranged your Jeep Grand Cherokee 4xe test drive quickly, and kept you informed every step of the way. If you need anything else, please feel free to reach out to Shannon. Justin Hanna justin.hanna@russdarrow.com

June 30, 2026

The young man that took care of me was above excellent! He was perfect. Outstanding and funny More

by stuckey
Recommend Dealer
Yes
Employees Worked With
Ode
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Jul 01, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s wonderful to hear our team member provided outstanding, personable service during your Jeep Cherokee visit. We’re glad the experience was both professional and enjoyable. Thank you for the perfect rating and we look forward to your next service appointment. Justin Hanna justin.hanna@russdarrow.com

June 29, 2026

Very professional great job It was a positive experience vet professional Thank you good bye! More

by donaldsager4
Recommend Dealer
Yes
Employees Worked With
Sone
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Jun 30, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for sharing your feedback. We’re delighted you found our team professional and enjoyed a positive experience during your Volvo XC90 service. Justin Hanna justin.hanna@russdarrow.com

June 28, 2026

Most things were fixed. One stain that was needed to be cleaned did not come out and needs replacment. More

by anthonyconigliaro
Recommend Dealer
Yes
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Jun 29, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Anthony, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Justin Hanna justin.hanna@russdarrow.com

June 27, 2026

Great Everyone was professional and the service was great Everyone was professional and the service was great also the wait wasn't as long as I thought it will be More

by ORAREED15
Recommend Dealer
Yes
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Jun 27, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We appreciate you highlighting the professional approach and quick turnaround on your Chevrolet Malibu service. It’s rewarding to hear the wait was shorter than anticipated and your experience met expectations. We look forward to assisting you again. Justin Hanna justin.hanna@russdarrow.com

June 27, 2026

Great Everyone was professional and the service was great Everyone was professional and the service was great also the wait wasn't as long as I thought it will be More

by ORAREED15
Recommend Dealer
Yes
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Jun 27, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to hear our team provided professional service on your Chevrolet and that the wait was shorter than you expected. We appreciate you choosing our service department and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

June 26, 2026

Its always good The customer service is always good, and informative and helpful. Satisfied customer More

by Jeromeperkins
Recommend Dealer
Yes
Employees Worked With
Dontario Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dontario Palmer
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Jun 26, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Consistently providing informative and helpful customer service is what we aim for, so it’s rewarding to know we met your expectations. We’re pleased your Jeep Grand Cherokee service went smoothly. We appreciate your feedback and look forward to assisting you again. Justin Hanna justin.hanna@russdarrow.com

June 25, 2026

I was there to get additional repair work after a vacation issue that left me stranded out of state for 17 days. Heather worked with Zurich to get it approved and customer care to help secure back or More

by dabair60
Recommend Dealer
Yes
Employees Worked With
Heather
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Jun 25, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Hello, we’re sorry you were stranded out of state and glad our team could coordinate with Zurich to get your Jeep Gladiator repair approved and secure the backordered part. It’s great to hear everything came together quickly once the parts arrived. Wishing you safe travels ahead. Justin Hanna justin.hanna@russdarrow.com

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