Russ Darrow Metro Chrysler Dodge Jeep RAM

Low mileage 2017 Jeep grand Cherokee purchase Started search on Internet where I found the vehicle I purchased. Brittany followed up with an email and a call to answer any of my questions & how c Started search on Internet where I found the vehicle I purchased. Brittany followed up with an email and a call to answer any of my questions & how could she assist me and verifying vehicle availability. Set up appt to view the vehicle. Gary Smith confirmed my appt. time with him. Met Gary and test drove car with him. He explained the Jeeps features and controls while I was test driving it. He was very informative with no sales pressure. He asked if I liked the car and if I was going to consider trading in my car. Told him I liked the car and would consider a trade in. He asked how much I wanted for my car. He chked my car out and said they couldn’t certify my car so they weren’t interested in trading it. He asked what I wanted to do I said what’s your bottom price on the car. He said it was a no negotiation sale price. I felt it was a decent price slightly under another similar car I was interested in. I told him to write it up. Credit process went well credit Mgr was very informative going through the paperwork. No pressure to buy the extended warranty I purchased. just compared the options. Purchase process took longer then I budgeted as I had a business appt an hour away. Gary was trying to do his best to get me out of there. Putting the new license plates on and handing me one key for the car. I told him I absolutely needed a spare key with a 2017 vehicle. He said there wasn’t one with this vehicle. I got upset and went to Chad the Mgr and insisted I get a spare key. That it should have had one already. He said it didn’t come with one. After some additional conversation he did agree to furnish one. Everyone at the dealership acted professionally and worked with my best interest in mind. More

Great !! Very nice staff very very helpful thanks to them I found the best deal in my dream car .i very much appreciate the help the professional and friendl Very nice staff very very helpful thanks to them I found the best deal in my dream car .i very much appreciate the help the professional and friendly way I was treated. I will definitely recommend the services they provide to all of my friends More

Great staff, great selection My dealer was very knowledgeable and friendly, I felt like I was given all the information I needed to make the best decision. They went out of their My dealer was very knowledgeable and friendly, I felt like I was given all the information I needed to make the best decision. They went out of their way to make sure I was comfortable with the process and understood all the terms. Great experience! More

my new jeep renegade My experience buying my new jeep renegade was a good experience I will be doing more car shopping here in the future Thank for the opportunity My experience buying my new jeep renegade was a good experience I will be doing more car shopping here in the future Thank for the opportunity More

Amazing Experience I am giving such a high rating because this Dealership was very professional, kind, welcoming and they got me the car I wanted in a timely fashion. I I am giving such a high rating because this Dealership was very professional, kind, welcoming and they got me the car I wanted in a timely fashion. I couldn’t be happier. I will recommend everyone I know to this dealership. This is a really wonderful establishment. I can’t believe I am just now hearing about them. Absolutely amazing!! More

Phenomenal! I walked in expecting maybe a 2013, 2014, or 2015 car with comparable miles. My recent experience with car dealerships had been less than good. Howeve I walked in expecting maybe a 2013, 2014, or 2015 car with comparable miles. My recent experience with car dealerships had been less than good. However, on 10/20/2017, everything changed. Danique and Brandon, with kindness, patience, and brutal honesty guided me into a 2017 Jeep Renegade. I am more than thankful and appreciate the entire team at Russ Darrow Chrysler Dodge Jeep! More

Old School Customer Service My experience with mr. Green was the best customer service I have had in a very very long time. He was fast and friendly and also very very informativ My experience with mr. Green was the best customer service I have had in a very very long time. He was fast and friendly and also very very informative. I initially came in trying to buy a vehicle I was not able to afford. Mr. Green Assisted me in selecting a vehicle that would fit my budget and get me and my family around town and style. He was so helpful even assisted and giving me a hand in setting up my insurance! I would definitely give this customer service skills and expertise 10 Stars if I could and I will repair any and everyone to him that is looking to purchase a vehicle and not get ripped off. His style and the office was professional and outgoing. my four-year-old son loves our new vehicle and it is all thanks to mr. Green. More

Happy Customer:) Initially I went in there just wanting to see where I stood with my credit and how much I would need for a down payment and was not expecting to drive Initially I went in there just wanting to see where I stood with my credit and how much I would need for a down payment and was not expecting to drive away in a new truck that same day. Well I did!!! I was truly amazed with the service I received and hardwork that was put in. I’m referring everyone I know to Russ Darrow:) More

U don't find customer service like this anymore!kudos Jsutin From the moment we walked in klye(sales rep) helped went above and beyond. Having an elder fahther who needs certain things kyle looked and found the From the moment we walked in klye(sales rep) helped went above and beyond. Having an elder fahther who needs certain things kyle looked and found the van that met his needs and requirements. We been to several dealerships and was just told no sorry.. But literally in minutes he found just what he needed!! Thank you sooooooo much. It truly means the world! More

Exceptional service Great experience I tried other places that just simply had sketchy sales people and tactics. By word of mouth was sent to Russ Darrow Kerry & Eric took great care of I tried other places that just simply had sketchy sales people and tactics. By word of mouth was sent to Russ Darrow Kerry & Eric took great care of me. Eric sat down with me and made sure that he was,clear in what I needed. He was professional courteous and assured me he'd try his best and that he did he and Kerry found a car that fit me and closed the deal making sure everything was in place. These two were phenomenal and I would tell anyone that Russ Darrow gets the job done. More