Russ Darrow Metro Chrysler Dodge Jeep RAM

Service on my Jeep Jeff Best was friendly, knowledgeable, and accommodating. Overall a really great experience. We will make Russ Darrow Jeep our regular service cente Jeff Best was friendly, knowledgeable, and accommodating. Overall a really great experience. We will make Russ Darrow Jeep our regular service center from now on. More

Poor customer service I drove an hour to look at a Jeep they have on the internet, only to be told they where too busy. No problem, I fixed that. I subtracted us so it got I drove an hour to look at a Jeep they have on the internet, only to be told they where too busy. No problem, I fixed that. I subtracted us so it got less busy for them. I just went to another dealership and ordered the same Jeep they had on their lot. News flash Russ Darrow, your not the only Jeep dealer in Wisconsin. More

Worst service experience ever! 5 days ago I made an appointment for some basic service stuff (oil change) and one larger issue (blown speaker). While speaking with a service associa 5 days ago I made an appointment for some basic service stuff (oil change) and one larger issue (blown speaker). While speaking with a service associate I explained the issue with the speaker, which one it was and asked that they have the part ready. Well in the end it took over 4HOURS to be told that the speaker was blown and that they didn't have the part! They are now ordering the part and in just two more weeks and another 3 or 4 hour wait it will be fixed. More

Newest member of the Jeep family It was not easy for me to make the decision to buy a new car, and I was apprehensive about the whole process. Jessica and the other people I dealt wit It was not easy for me to make the decision to buy a new car, and I was apprehensive about the whole process. Jessica and the other people I dealt with were very patient, answered all of my questions, and went the extra mile to find me a car that I'm sure will suit me very well. More

Pam's new ride Thank you Gary and Brandon for helping my wife and I with the purchase of her new vehicle. You guys were awesome. She is very happy with her purchase Thank you Gary and Brandon for helping my wife and I with the purchase of her new vehicle. You guys were awesome. She is very happy with her purchase. More

Sales rep was awesome Jessica help me out with everything I needed she pointed out the features on the car for me and we went for a test ride very useful and helpful Jessica help me out with everything I needed she pointed out the features on the car for me and we went for a test ride very useful and helpful More

Terrible Took my car in on a Saturday to get serviced 8 hours went by my car was not looked at they couldn't tell me what was wrong or how much the repairs wou Took my car in on a Saturday to get serviced 8 hours went by my car was not looked at they couldn't tell me what was wrong or how much the repairs would cost. Spoke to the manager on Monday and I was supposed to get a call on Tuesday about the issue and I did not receive a call back. I would never buy a car from a dealership that has a service department that doesn't even take car of the vehicles or provide good customer service. Bad experience and bad service. More

worse after repair took car into shop as my “regular” mechanic indicated need to go to a specific dealership that could handle a jeep Mechanical issue and told us that took car into shop as my “regular” mechanic indicated need to go to a specific dealership that could handle a jeep Mechanical issue and told us that he thought it had to do with the PCM/computer/throttlebody. The car has an interlock device which created problems for the team working on the car although we made every effort to make the owner of the car available to come down and start when needed. dealt with John who I thought was the service manager, Who reported that Brian was making the repairs. They kept the car for several days and at one point purchase a used throttlebody to replace the current throttlebody something he never discussed with me as I would have purchased a new one for $100 more. I was never given an estimate but was called when the first used throttlebody didn’t work and second throttlebody was purchased and again wasn’t offered to purchase a new throttlebody. Long story short on the fifth or sixth day they said they did everything they could and they were limited because of the interlock so we pick the car up paid over 1300 almost $1400 and the car shook violently after driving for approximately 5 miles and then stalled and needed to be towed. still need to have it repaired and am completely out the money that I paid them. The car is definitely in worse shape now than it was when we first took it in! More

Ask for Gary! Gary was so nice and easy to work with. Buying a car can be overwhelming and stressful, but Gary made this the best car buying experience I have ever Gary was so nice and easy to work with. Buying a car can be overwhelming and stressful, but Gary made this the best car buying experience I have ever had. More

Perfect Level of Detail Eric was an excellent salesman from the minute we walked in the door. The sell was not high pressure. Nobody at the dealership tried to persuade us in Eric was an excellent salesman from the minute we walked in the door. The sell was not high pressure. Nobody at the dealership tried to persuade us into any purchase i.e. car, gap insurance, additional warranty etc. The Darrow team was also flexible to meet our needs. Overall, a very good experience! More