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Russ Darrow Metro Chrysler Dodge Jeep RAM
Milwaukee, WI
1,009 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,009 reviews
June 14, 2018
Oil change I was helped right away and the wait time was less than expected! The staff was very helpful with the process in getting me out! I was helped right away and the wait time was less than expected! The staff was very helpful with the process in getting me out! More
by dockerrg
Employees Worked With
Forgot employee name, Jeffrey M Best, Robert Martin, Daniel Porth, Andrew Strother, John Vansickle
June 12, 2018
Amazing experience! Gary was awesome. He was super knowledgeable and helpful. We walked in not even expecting to buy a car but ended up driving our dream car off the lot. Gary was awesome. He was super knowledgeable and helpful. We walked in not even expecting to buy a car but ended up driving our dream car off the lot. Thanks Gary! More
by Tylerparks123
Employees Worked With
Gary Smith
June 10, 2018
Oil Change I really appreciate them checking my car regarding a recall that I did not know about, them asking about that was very important to me. I really appreciate them checking my car regarding a recall that I did not know about, them asking about that was very important to me. More
by Tee
Employees Worked With
Franke, Seth Robert, Daniel Porth
June 08, 2018
Good customer service Customer service was good but the wait time was a little lengthy. I was told that the wait time would be 30 minutes to an hour but it was closer to Customer service was good but the wait time was a little lengthy. I was told that the wait time would be 30 minutes to an hour but it was closer to 1 hr 45 minutes. More
by Shawn
Employees Worked With
Jeffrey M Best
June 06, 2018
Easy to work with Both Gary Smith and Justin (the finance guy) were easy to work with. I went in knowing what I wanted, Gary set me up with it, and the paperwork was sm Both Gary Smith and Justin (the finance guy) were easy to work with. I went in knowing what I wanted, Gary set me up with it, and the paperwork was smooth and easy. I didn't feel pressured, which I greatly appreciated. Longest part of the transaction was waiting for the car to be cleaned. I'd work with Gary again. More
by Ihatemakingbsaccounts
Employees Worked With
Gary Smith
June 02, 2018
Recall / Oli Change - Rotation John is a great service adviser, great attitude and personable. Makes you feel welcome and that tour vehicle is in good hands. Leon, provided ride John is a great service adviser, great attitude and personable. Makes you feel welcome and that tour vehicle is in good hands. Leon, provided ride service and is a quality guy. Great guy and represents the company well. Enjoys what he does and it shows More
by Jeep B
Employees Worked With
Leon... wry friendly , John Vansickle
June 01, 2018
Awesome Great customer service Jessica and Jerry was excellent friendly and professional would definitely do business with these two again I'm very pleased wi Great customer service Jessica and Jerry was excellent friendly and professional would definitely do business with these two again I'm very pleased with my visit today More
by Jwill81
Employees Worked With
Kerry Games, Jessica Charris
June 01, 2018
Oil change Every time I visit the atmosphere is friendly and Andrew get my vehicle ready for service plus the wait time is always reasonable. I love this dealers Every time I visit the atmosphere is friendly and Andrew get my vehicle ready for service plus the wait time is always reasonable. I love this dealership and wouldn’t go anywhere else for service or my next vehicle if they can get it. More
by Sposey
Employees Worked With
Andrew Strother
June 01, 2018
Gary was an excellent sales person. Excellent customer service. The sales staff was very helpful in getting me approved. I had some credit issues but they were more than willing to work Excellent customer service. The sales staff was very helpful in getting me approved. I had some credit issues but they were more than willing to work with me. Very grateful. More
by Centenna
Employees Worked With
Gary Smith
May 31, 2018
Very helpful The staff was very helpful between sales, financing and service. I had a issue with the car after I bought it and they were able to help fix my issue. The staff was very helpful between sales, financing and service. I had a issue with the car after I bought it and they were able to help fix my issue. More
by stevied4
Employees Worked With
Jessica Charris, John Vansickle
