Russ Darrow Metro Chrysler Dodge Jeep RAM

You payment expectations are too HIGH! Told them I needed a $350 per month lease or lower......... Rewind. I SHOPPED. Not online, but rather went, to 5 other dealerships, sat down with s Told them I needed a $350 per month lease or lower......... Rewind. I SHOPPED. Not online, but rather went, to 5 other dealerships, sat down with sales(people) and advised them I wanted a $350 per month, sign and drive lease on a Grand Cherokee. Those 5 dealerships either kicked me out or turned me away. #wow Zakk told me that was ridiculous request! I was waiting for the, "Here's my business card.....blah blah blah." INSTEAD, He said, "I know of a $328 sign and drive Grand Cherokee." 3 minutes later he pulled it up in red!!!!( My color!) After the drive, he warned me the wait for a signing manager was LONG, they were SO busy, (my only complaint) 1 st and 2nd payment made and I still stare at the bill in disbelief. More

Blessing I had just come all the way from Illinois because people were telling me I would have a better chance of getting approved for a car. I was approved bu I had just come all the way from Illinois because people were telling me I would have a better chance of getting approved for a car. I was approved but for the bare minimum and the experience was so horrible! I was beyond upset. I had it in my mind I would just buy a used car from craigslist. As I made it back to Milwaukee Russ Darrow kept crossing my mind because my friend said her mom always goes there. I walked into Russ Darrow with no expectations, because I was still upset from my earlier experience. When I walked through the door I was greeted by a man. I spoke back. He asked “Are you okay, you seem like something is bothering you. I abruptly said listen “ just run my credit, I don’t want to even look at cars until I know how much I’m getting. Although I had a bad attitude from my spirit being broken, the salesman was still genuinely polite to me. I gave him my packet of info with all my stuff. He entered my info and ten minutes later said I’ll be right back. He pulled up with a black truck. I snapped at the man and said I told you don’t show me any cars until I’m approved for an amount. He said come on let’s test drive it. During the test drive he told me to call the insurance company. I laughed. Lmao. Like yeah okay! We pulled back up to the dealership. I than asked what kind of truck I was driving. He said a 2018 Jeep Cherokee. I looked at this man like you know xxxx well I’m not getting approved for this. He said Mrs. Lindsey this is your truck. I said I’ll believe it when I sign the paperwork. Longer story shorten!! I drove away with my black on black 2018 Jeep. I would recommend Russ Darrow because their Customer Service was amazing. Honestly it didn’t matter what I got. Customer Service is non existent nowadays. And the fact that I had a xxxx poor attitude walking into the dealership and the salesman never let my energy affect him, was truly appreciated. Thank You Romaro Green. More

Excellent always! Russ Darrow is and has always been great and the delearship of choice. Jessica was excellent sales lady. We would like to thank our sales lady and Russ Darrow is and has always been great and the delearship of choice. Jessica was excellent sales lady. We would like to thank our sales lady and the entire team. They were amazing. More

Welcoming Helped me get a car that was affordable for with quick and easy. As well he was very helpful with teaching me the features of the car as well. Helped me get a car that was affordable for with quick and easy. As well he was very helpful with teaching me the features of the car as well. More

Crem de la crem as thee french would call it. Perfection! You hear all the stories about pushy car salesman, they just want you in any car so they can make money. However, this was not my experience when I ha You hear all the stories about pushy car salesman, they just want you in any car so they can make money. However, this was not my experience when I had my meeting with Zakk. We didnt just talk about cars we talked about life what are goals were going to be with the new vehicles. We broke down a budget to ensure me I can make my payments and even motivated me by saying I know you can do it. I walked in a nervous young man, but when I left I felt on top of the world in my new vehicle and it was all thanks to Zakk! Truely the best in the business. HIGHLY recommend him to all my friends and car buying buddies. More

Great experience. It was the best car buying experience I've had yet. Rome from very helpful and friendly. Every one was great through out the whole process of buying m It was the best car buying experience I've had yet. Rome from very helpful and friendly. Every one was great through out the whole process of buying my vehicle. I would highly recommend this dealership to anyone looking for a new or used vehicle. More

Bought a 2011 jetta (manual) Good customer service, but the car a got had a gew issues they tried to cover when i looked at it. It needs a new clutch, which i will do myself. But Good customer service, but the car a got had a gew issues they tried to cover when i looked at it. It needs a new clutch, which i will do myself. But overall very helpful! More

Blessed by the best Just an all around AMAZING experience... It was fast and friendly service... I got not only what I needed but also what I wanted... I am beyond bless Just an all around AMAZING experience... It was fast and friendly service... I got not only what I needed but also what I wanted... I am beyond blessed and happy. More

Come here fair prices and they work with you I came here credit not so fair and Jessica helped me finance a van.time after time I was turned down and she helped me tremendously. I’m glad thy hav I came here credit not so fair and Jessica helped me finance a van.time after time I was turned down and she helped me tremendously. I’m glad thy have people like Jessica who actually care about customers and helping them get what they came for. More

Straight foreword, no pressure, honest I love getting a new car but hate the process of buying one. Fortunately this experience was easy, pleasant and without any pressure. Both Zakk and I love getting a new car but hate the process of buying one. Fortunately this experience was easy, pleasant and without any pressure. Both Zakk and Brandon were attentive and knowledgeable and pleasant to work with. They even offered to stop by my house to pick up the title of my trade-in to save me a trip back. They were short staffed the day I picked it up but worked hard to make things go quickly. I dread talking with high pressure finance specialist but was pleased to have a very personable low pressure person who simply explained the additional options ( protection, service, warranty etc). And let me make my decision. After all the dust settled they still took time to go over the features of the car and make it a special and exciting experience. Thank you. More