Russ Darrow Metro Mazda

oil change In and out in less than 30 minutes without an appointment. Car was washed as well. Terry Matthews did a good job. Always a good experience. In and out in less than 30 minutes without an appointment. Car was washed as well. Terry Matthews did a good job. Always a good experience. More

Great customer service! I liked the fact that when we came in Brian the sales manager , was right there to introduce us to Kevin Knapp who is a friendly, informative salesman I liked the fact that when we came in Brian the sales manager , was right there to introduce us to Kevin Knapp who is a friendly, informative salesman. They both explained the Mazda driving experience and how it fit you to the car. Next we told them our budget; it turned out to have AWD to tow a small boat we needed the touring model with the 2.5 L engine. great suggestion! Yes it cost more but they offered to finance a portion of it to make a good decision for the future rather than let us buy the wrong vehicle for us. And as bonus the vehicle was a pre certified Mazda with an extend power train warranty! If you need a sporty SUV try a CX5 and you will not be disappointed. More

Great Experience Just bought my very first brand new car. Did my research so I knew I wanted Mazda. My sales rep, Eugene was a genuinely nice guy who kept within my bu Just bought my very first brand new car. Did my research so I knew I wanted Mazda. My sales rep, Eugene was a genuinely nice guy who kept within my budget and never tried to upsell me. GM Adam O'Brian even got me some upgrades I wasn't expecting in my budget and was wonderful to work with. The evening topper was Julie Kiedrowski, the financial goddess who put all the pieces together. I drove home in the car of my dreams and even the color I was hoping to get. All around a great experience. More

Terrible Car buying experience I will spare you all of our full story, but it was a terrible experience. After explaining to the sales person we wanted no protection package, no war I will spare you all of our full story, but it was a terrible experience. After explaining to the sales person we wanted no protection package, no warranty, and no additional add ons, the "Floater" Finance guy snuck it all into our paperwork and made us purchase it anyway. We were sent home with our paperwork and upon reviewing them, we realized that documents were included that were not even signed by us! They had a different persons name, information, and signature on them. That is how they got us to "buy" something we didn't want. It took 4 more trips to the dealership at 2 hours a piece and a round of them losing our paperwork....to FINALLY get everything in order, cancel all the packages they included without our knowledge, and to refinance the car. There is a lot more to this story that I haven't included but you get the idea. Stay away unless you feel like getting scammed and wasting incredible amounts of time sitting in their lobby. More

pleasant I was looking for an upgrade due to how old my other car was My sales person was very helpful in explaining how everything in the car worked. My partn I was looking for an upgrade due to how old my other car was My sales person was very helpful in explaining how everything in the car worked. My partner have never had an automobile buying experience as pleasant as this one. When the time comes I will be back to this dealership to buy another vehicle. More

very friendly Today our sales associate at Russ Darrow was really helpful. Everyone was very friendly and my sales person was very responsive to my questions. When Today our sales associate at Russ Darrow was really helpful. Everyone was very friendly and my sales person was very responsive to my questions. When I am in the market for a new car they are my first choice. I personally appreciate every little thing you did on my behalf to get me in a motor vehicle. More

love my car!! It was such a pleasure dealing with all the members at the store. They were quite helpful through the whole process of picking out the van I ended up It was such a pleasure dealing with all the members at the store. They were quite helpful through the whole process of picking out the van I ended up getting. i personally love this place I called and informed my friends to choose from Russ Darrow I Absolutely love my car!! Thank you Russ Darrow More

Best car purchase experience By pure chance I stopped at Russ Darrow Metro Mazda to see if they had any used Mazda CX-3 vehicles. From the moment I walked in the door, the experie By pure chance I stopped at Russ Darrow Metro Mazda to see if they had any used Mazda CX-3 vehicles. From the moment I walked in the door, the experience was great. It is a great feeling to deal with people who are "genuine" and truly want to put you in the right vehicle. It was the best car purchase experience I've had. More

Thanks again We came into Russ Darrow because we needed to trade our car in for something newer. The staff we dealed with helped me find the perfect vehicle at a p We came into Russ Darrow because we needed to trade our car in for something newer. The staff we dealed with helped me find the perfect vehicle at a price we were hoping for. Some of the best people and customer service I ever had. Thanks yet again to everyone for going the extra mile on a job well done. More

Very Nice and good to deal with I live 300 miles away from Milwaukee in the Upper Peninsula of Michigan. I set up this car deal over the phone so I was a little nervous about makin I live 300 miles away from Milwaukee in the Upper Peninsula of Michigan. I set up this car deal over the phone so I was a little nervous about making the trip. Everything worked out very well the dealership had all the paper work ready and were very pleasant to deal with. The end result was a nice deal on a Mazda CX-5. More