Russ Darrow Metro Mazda

Right after my oil change I got 1 mine up the road and was stranded on the hwy for an hour waiting for a tow. The service department made it right and fixed the repair but I did hot have a good afternoon. was stranded on the hwy for an hour waiting for a tow. The service department made it right and fixed the repair but I did hot have a good afternoon. More

Its my 3rd time here and the service advisors were great. Explained what I needed done. No issues with my car since. I would suggest having your tech speak a little slower when creating the video Had to watc Explained what I needed done. No issues with my car since. I would suggest having your tech speak a little slower when creating the video Had to watch the video twice. More

I had very quick service and great communication. The inspection video is a nice touch as well. The inspection video is a nice touch as well. More

They are always friendly and professional. I have purchased my last 2 vehicles from Russ Darrow Metro Mazda and will never go anywhere else. I have purchased my last 2 vehicles from Russ Darrow Metro Mazda and will never go anywhere else. More

The number one and only reason I keep my Mazda and get service here is because of the Outstanding service Bruce Carrick provides! service here is because of the Outstanding service Bruce Carrick provides! More

The service I received at the dealership was seamless. Very friendly and always willing to accommodate.Thank you Very friendly and always willing to accommodate.Thank you More

So my sales representative was nice but my car having problems after one week of having it problems after one week of having it More

My service advisor Dontario, was great! Very professional and friendly! Repairs were completed timely and satisfactorily. Very professional and friendly! Repairs were completed timely and satisfactorily. More

Great customer service. Janae is amazing and very helpful. She was so sweet and helpful even though i told her i wasn't going to be purchasing anything now. She continue to Janae is amazing and very helpful. She was so sweet and helpful even though i told her i wasn't going to be purchasing anything now. She continue to be patient showing me everything i wanted to look at. I did eventually find the right car. I would definitely recommend this dealer. More

Took 3 hours to replace front brake pads & rotors and do a tire rotation.. I also requested an update to the infotainment firmware to address some performance issues that are corrected on later versions of a tire rotation.. I also requested an update to the infotainment firmware to address some performance issues that are corrected on later versions of the software. I have been having the blank screen issue when changing gears from reverse to drive or park. Putting it back into reverse or restarting the car sometimes restores function. The computer sometimes randomly freezes and reboots. And occasional wireless CarPlay connectivity issues. These issues are all addressed in the newer firmware. The car still has the original factory firmware version 74.00.200 NA N. There have been 2 or 3 firmware updates released by Mazda since I purchased this car and this is at least the second time I have requested software updates to be installed and it has not been done. Service advisor told me the tech, George or maybe Jorge, checked and said I have the latest software. I do not. I am aware that the latest software version is 74.00.324 NA N. I know the software update process is annoyingly slow on these cars and requires a lot of attention to ensure it goes correctly, but it is unacceptable to lie about it being on the latest version and leave the car with buggy out-of-date software just because you have other jobs in the shop to get done. I’ve owned 7 Mazdas over the last 20 years, most of the purchased at this dealership, but this kind of stuff is a black eye for the brand’s perception. The brake job and tire rotation work that the tech did do was good and I have no complaints on that except for how long it took. More