Russ Darrow Metro Mazda

Great Customer Service My husband and I stopped in to "look" at new cars for him when Erica came out to help us. She is so friendly and outgoing. She is knowledgeable abou My husband and I stopped in to "look" at new cars for him when Erica came out to help us. She is so friendly and outgoing. She is knowledgeable about the cars and explained everything to us in detail about the car my husband was looking at. After speaking with her, Rob and Adam we purchased a new Mazda 3 for my husband. Everyone went out of their way to make certain we were satisfied and my husband is extremely pleased with his new car. We had such a good experience with them that we came back 2 days later to ask them if they could find us a used pickup truck for my granddaughter for a graduation gift. We had certain requirements for the truck and had spent the last 2 days looking all over town for one to no avail. Erica, Rob and Adam pulled out all the stops and found what we were looking for and even drove to Green Bay to pick it up and bring it back the same day. They even stored on site for us until graduation day so that it would be a surprise. My granddaughter was so surprised and excited. This is where we will go to purchase our next vehicle. I spent 35 year in retail and this example of great customer service is what builds loyalty. More

happy I wanted to say I am very happy with my experience at Russ Darrow. Their approach puts you at ease during the negotiation and final purchase. I'm able I wanted to say I am very happy with my experience at Russ Darrow. Their approach puts you at ease during the negotiation and final purchase. I'm able to honestly say Russ Darrow surpassed all our expectation's. Based on what my wife and I told them we were browsing for they found the terrific vehicle for us. More

fantastic service We came into the Russ Darrow dealership looking to get our son a car. Our salesperson was very knowledgeable in explaining each of the vehicle's. Thei We came into the Russ Darrow dealership looking to get our son a car. Our salesperson was very knowledgeable in explaining each of the vehicle's. Their fantastic service helped us get a wonderful car at the best possible price. I love my truck and our sales person was great. More

pleasant and quick The buying experience at Russ Darrow was pleasant and quick. I went for a test drive and was ready to get the paperwork done. They seriously helped me The buying experience at Russ Darrow was pleasant and quick. I went for a test drive and was ready to get the paperwork done. They seriously helped me find the terrific, affordable, and safe vehicle. You now have a repeat customer for all my vehicle and service needs. More

Taken advantage of The car salesman that helped me was Kevin Knapp. He was very friendly but was not knowledgable about the car I was interested in (which is fine since The car salesman that helped me was Kevin Knapp. He was very friendly but was not knowledgable about the car I was interested in (which is fine since it was not a Mazda I didn't expect him to know the ins and outs). The financial manager that helped me process and finalize my papers was named Alex Bergeson. I left there that night feeling very grateful and happy with my purchase. A few days later I realized that there were ten hard pulls on my credit which was infuriating. I told Kevin that night before filling out the sheet with information about my credit, that I was preapproved by my bank and therefore did not think I would have to fill it out. He said I still had to, so I did. When I met with Alex, he said that he had found rates for me (which were not very low, I left the dealership with an 8% rate and my credit score was 752). I was confused as to why he found me rates because I had already told Kevin that I was preapproved, and so I tell Alex the same thing. He continued to tell me that the 3% rate my bank was offering was false and that it would be higher than that, something like 5% and that he could find me something lower the morning when the banks open the next morning (I was there from 8-11pm on a Friday). He also told me that Russ Darrow metro Mazda was not affiliated with my bank, I looked at him confused because Russ Darrow was specifically listed on my sheet of approval for my loan that it was affiliated with my bank. It was so late that night that I just wanted to get out and take the car home, I signed the papers away and left not realizing what had just happened. When I emailed him confronting these issues several days later, he denied that he had anything to do with the pulling of my credit score TEN times and that it apparently happened prior to me meeting with him. Mind you, I called for him three times and emailed Kevin twice in the span of 6 days and apparently they never got my email, was not at work and I ended up getting paged to someone else other than Alex, which was who I asked for. I had to threaten filing a complaint through the Better Business Bureau until Kevin actually responded to my email, also acting as if he had not received my first email. If you choose to buy a car from here, keep your guard up and question everything these people tell you. I will never shop with this dealership again. More

accommodating The employees at Russ Darrow got me financed with my negative credit They were rather accommodating and answered all questions. the facilities are com The employees at Russ Darrow got me financed with my negative credit They were rather accommodating and answered all questions. the facilities are comfortable and well best suited to my purchasing and service needs very good sales agent was actually outstanding about giving an answer to inquiries and showing us options More

friendly and helpful Our sales representative was friendly and quite helpful They were ready to resolve all of my issues about the family car in question I want to thank a Our sales representative was friendly and quite helpful They were ready to resolve all of my issues about the family car in question I want to thank all of you in the Group for helping me. I would definitely come back when I need a new car again! More

Pleasant and anxiety free at Russ Darrow This was one of the most pleasant experiences we have had.  The employees at Russ Darrow got me financed with my negative credit What excellent servic This was one of the most pleasant experiences we have had.  The employees at Russ Darrow got me financed with my negative credit What excellent services from these folks, a true first rate dealer! Quality Vehicle, Ease of Deal, Sales and Financial Associates. More

they found the right car for me I am happy with the knowledge at Russ Darrow these people were in a position to respond to all of my questions about the van under consideration The s I am happy with the knowledge at Russ Darrow these people were in a position to respond to all of my questions about the van under consideration The sales staff took their time to proceed through everything them the things I needed plus they found the right car for me with us i told More

happy! I happened to be looking into buying a car that is pre-owned have an objective to make clients happy, and they're succeeding. I will definitely sugge I happened to be looking into buying a car that is pre-owned have an objective to make clients happy, and they're succeeding. I will definitely suggest them to every one of my friends that are interested in purchasing a car. The sales manager got us the choice and price package we were interested in. More