Russ Darrow Metro Mazda

amazing people and great store The experience I had with Russ Darrow was great they had the ability to reply to all of my inquires about the car that is new one of the best sales pe The experience I had with Russ Darrow was great they had the ability to reply to all of my inquires about the car that is new one of the best sales people we have ever encountered. I feel like we got a very good price. More

Sneaky Sales Tactics I worked with one salesman who was quite honest and straight-forward but the second one was quite a sleaze. He lied to me on several price and financi I worked with one salesman who was quite honest and straight-forward but the second one was quite a sleaze. He lied to me on several price and financing issues over the phone in order to get me to show up to the dealer knowing I was going to drive two hours late at night to buy the car right there-- only to arrive and have him tell me he couldn't do what he had promised over the phone. Very disappointing sales tactics RussDarrow. More

Ideal group at Russ Darrow I just bought my first car from Russ Darrow. a pleasure to cope with through the whole buying process Everyone at Russ Darrow was knowledgeable and in I just bought my first car from Russ Darrow. a pleasure to cope with through the whole buying process Everyone at Russ Darrow was knowledgeable and informed. What great service from all of these guys, A true high quality dealer! More

Decent Prices - Terrible Customer Service My wife and recently bought a car from this dealership. The only reason that we did so was because the price of the car was fair and was what we were My wife and recently bought a car from this dealership. The only reason that we did so was because the price of the car was fair and was what we were looking for. I cannot say the same for the staff at this location. We scheduled a test drive for 11:30am on a Saturday and received a confirmation email stating, "When you arrive at the dealership please just ask for ALEX. He is aware that you are coming and will have your vehicle of interest all ready for you to drive and view." So we did just that. After being handed off to another salesperson, he informed us that he would pull the vehicle inside so we wouldn't have to walk in the rain. After 30 minutes of waiting, he came back to tell us that our vehicle was not onsite and was being serviced at another location. Another 45 minutes pass before we are told they would send someone to pick the vehicle up 'right away' and bring it to our location. We thought "OK that happens we want to look at a few other cars anyhow." We then specified which other vehicle we wanted to test drive. Another 45 minutes pass before that vehicle is able to be driven. We test drive the alternate vehicle and return to the dealership. We are then not asked anything about our test drive, but rather given our first of 7 separate sales pitches for "The Protector" rustproofing and paint protection system. As the clock hit 3pm, we had still not been presented with the vehicle we scheduled a test drive for. Finally at 4pm, the car arrived. Except it didn't. They had brought the wrong vehicle from their other location. Now we have to get a ride in the wrong vehicle to go and pick up the car that we originally came to test drive. By the time we returned to Metro Mazda, it was nearly 5pm, but we had the car that we wanted and were ready to finalize the deal and leave. It took 3 more pitches of the Protector to get through our financing paperwork and get out the door at 6pm. That's right 6 and a half hours later. I wish that our story ended there, but it does not. There was one last piece of paperwork that I would need to come back and sign, as well as pick up the second key which was of course left at the other dealership. I was told that I would receive a phone call on Monday as to when I could come in. That call came on Thursday afternoon at 4:30pm. So Friday morning, I leave work in Waukesha and drive to Metro Mazda to complete the paperwork and pick up the key. Upon arrival, I was informed that I did not need to come out to sign, and they couldn't find the key to my vehicle! Turns out they had never asked to have it sent from the other location. Over the course of the next week, I placed three calls to the dealer for a status update on my key, and received ZERO proactive calls in return. Actually I must rephrase that. I did receive two voicemails and two emails asking if I wanted to reschedule my test drive because my salesman did not log our visit in their system. I informed the emailer/caller that I had in fact purchased said vehicle, but was looking for a follow up on the status of my second key. No response. After calling in again, I requested that we set up a time where I could either pick up the key, or have someone bring it to me as I did not want it sent in the mail for security purposes. Now today I arrive home and check the mail 13 days after my vehicle was purchased, and find that not only was the key sent via mail against my request, but that I have to pick it up at the post office because of insufficient postage on the package! In all of my years as a consumer and in customer service, I have never once seen customer service this poor. I regret giving this dealership my money, and hope that you consider taking your time and business elsewhere. A response to this post from the dealer is likely, which will be the FIRST time that anyone has reached out to me pro-actively to do anything except try to schedule a test drive for a vehicle that I already bought. More

I want to thank Russ Darrow My experience at the Russ Darrow Dealership was outstanding. the staff was very welcoming and kind I felt very comfortable walking out from the dealer My experience at the Russ Darrow Dealership was outstanding. the staff was very welcoming and kind I felt very comfortable walking out from the dealership.  The consumer service and quality of repairs are great. More

Great Experience Metro Mazda is very accommodating. They will work with your numbers to help you find the best fit. I worked with Josh who dealt with all my complainin Metro Mazda is very accommodating. They will work with your numbers to help you find the best fit. I worked with Josh who dealt with all my complaining until we found the PERFECT match. Dan was more than pleasant while going through my paperwork. Garnet being the only woman working there while I was there was more than helpful and she helped me win over Adam who helped me find the lowest possible price for my car. They were all amazing. Great team!!! More

greatest work as always This is the second suv that my family and I have leased from Russ Darrow.Russ Darrow went above and beyond to help me. My wife and I will be advocatin This is the second suv that my family and I have leased from Russ Darrow.Russ Darrow went above and beyond to help me. My wife and I will be advocating Russ Darrow They were fairly helpful through the whole process of getting the car I ended up obtaining. More

Pleasant! I was very happy with the service at Russ Darrow. They helped us get the right price and finacing We will be recommending Russ Darrow Our Salesperson I was very happy with the service at Russ Darrow. They helped us get the right price and finacing We will be recommending Russ Darrow Our Salesperson was very helpful and knowledgeable about the car. More

service is very fast at Russ Darrow I am very happy with my experience at Russ Darrow Everyone at the Russ Darrow dealership was knowledgeable and informed. Great crew! Thanks guys! They I am very happy with my experience at Russ Darrow Everyone at the Russ Darrow dealership was knowledgeable and informed. Great crew! Thanks guys! They helped us to test drive and look at a variety of different vehicles. More

quick and straightforward The whole buying experience was made very simple and stress free. I had not financed a car or purchased from a dealership for a long time I was happy The whole buying experience was made very simple and stress free. I had not financed a car or purchased from a dealership for a long time I was happy with my experience with Russ Darrow This dealership provided great customer service. The sales staff took their time to go through everything with us More